EyebuydirectReviews 12,743

I always thought it was nuts to pay $300 for a piece of wire and a couple of pieces of plastic (i. E. eye glasses). Then I found EyeBuyDirect. Easy to use, and for $60 (bifocals) or $100 (progressives) I can get great looking eyeglasses that totally work.

But this week, when I dropped my glasses in gravel and then someone stepped on them, and I called EyeBuyDirect thinking I'd have to start from scratch and instead was told replacements just cost shipping I thought I'd died and gone to heaven.

ILoveEyeBuyDirect!

This is my first time buying glasses from online. I wasn't expecting much but thought I would give it a try since the prices were significantly cheaper than buying from a store. I was surprised by the quantity of the glasses. I bought two single vision glasses with a total of around $72 and I like both pairs very much. The frames are nice quality and the prescription was on point. One thing I didn't like and like one the reviewers mentioned was that they didn't provide me with the correct tracking number. The number they gave me was invalid but my package still arrived within two weeks of ordering. I didn't buy any "complex" prescription glasses (progressive etc) so I can't validate the quality of those but for those who need single vision prescription glasses and are looking for cheaper but still good quality options check them out!

First time purchasing from this company for my glasses. When I received them, the lenses were significantly distorting my vision. I reached out to customer service to return them and get a new pair, and we determined that I had entered the prescription incorrectly. I sent them the correct prescription, and they sent a new pair out to me quickly completely free of charge. Customer service was extremely helpful and understanding; I will definitely use their service again!

I have purchased from this company three times now. Both of my children wear glasses and you can't beat the prices. The glasses were made well, fit well and the prescription was (as expected-even for inexpensive prescription eyewear) exactly right. Great company and I will continue to be a loyal customer. Thank you!

This company is incredible. Not only have they saved me a ton of money they've saved me time. The process of looking and choosing frames is beyond easy. I love, love, love my glasses. To top it all off, I even ended up scratching the lenses on a pair, they replaced the frame and lenses for free! - the $6(shipping and handling). The customer service, both phone and instant chat is awesome.

I'm a customer for life and I'll tell everyone I know about them.

Frame was lopsided. A screw top was missing. The lenses were so thick it was a joke - I've paid less at another company for a much lower index and the lenses were thinner than these ones I paid more for a higher index - eyebuydirect says their supplier must use thicker lenses (I doubt that and if so it's a rip off to charge more then). Worst of all - the prescription was totally off - I couldn't even see out of them, it was like they'd filled the prescription in just two spots so if I twisted my head I could see clearly out of one tiny part of each of the lenses - and the spot that appeared to have prescription was in a different position in each of the lenses! An absolute joke. I've now read many reviews saying the same thing - how are these people in business? Then you have to return them because they made a mistake with prescription AND the frames are faulty, but they wanted me to pay return shipping overseas and a restocking fee! BEWARE! Never buying through eyebuydirect again and will actively warn others away

Wow! I am so surprised and impressed. I got a replacement pair of glasses in the mail without asking!

I contacted them last month and said that my Rx was wrong in my new glasses. (Honestly, it was my fault.) They said the frame was out of stock but I could order a new pair. I decided to wait because I love my frames so much. I never contacted them back.

Today, in the mail, I received a surprise corrected pair. So Impressed! I am submitting this review wherever I can. They try hard to please.

I bought boulevard frames with prescription lenses from EBD. The frames are the cheapest quality plastic I've seen. The screws won't stay in place. I'm tightening them every other day. I didn't get the upgraded lenses so they get oils on them that won't come off with hit water and soap. Why even off such crap lenses. I ordered new glasses from another online vendor and they are great. Much heavier plastic and I got the better lenses all in for less than my EBD swap meet specials. EBD sucks!

I've purchased several pairs of glasses from this vendor. The first time was a pair of single-vision computer glasses. No problems. The second time was a pair of progressive lens. The frames were disappointing, but that's a hazard when buying from a picture on a website. The third time I decided to order the frames with the idea that I could return them to have lens put in afterwards. So much run-around I gave up and just ordered a new pair with progressive lens. The glasses came, but then I noticed that they weren't properly ground. The focal point was much too high, requiring me to peer through the top of the lenses instead of straight through the middle of the lens. I complained--run-around. "Send me your prescription", as if that had anything to do with an improperly profiled lens.

Apparently it's true--you get what you pay for.

If you just need cheap glasses for a simple prescription, I think they will do fine, but if there is a problem, don't expect much. They ain't Apple. For more complex prescriptions try Lenscrafters or some other brick and mortar place where they will insure your satisfaction before charging your credit card.

Just received my order; delivered to my door. What can I say? I am pleasantly surprised. I can only compare this to my experience with brick and mortar eyeglass shops. So, here goes...(EBD=EyeBuyDirect [1] Frame selection – EBD has a much better selection in every category to include designer brands. [2] Customer Service – EBD is very easy to reach 24/7 and has live chat and email options. Very responsive, knowledgeable and helpful. Better than any of my experiences with store personnel. The doctor that did my eye exam messed up and I had to submit a revised prescription to EBD and there were extremely understanding and helpful. [3] Delivery – Some stores can make your glasses in an hour. And you PAY for that convenience. Most stores will ship them to your door and that takes 10-14 business days. EBD does a much better job of sending status updates and tracking numbers. I prefer my experience with EBD. [4] Quality of product – EBD frames and lenses are better. [5] Fit – EBD frames did NOT require adjustments. I took them out of the case and put them on, ready to go. Store bought glasses have always required adjustments and even return visits to have them re-adjusted 24 hours later… [6] Other – Let's talk about accessories. EBD sent my glasses in a nice hard case with a microfiber lens cloth for each pair! Stores typically don't provide hard cases, but will offer to sell you one. [7] Appeal – I like my EBD frames better. My Girlfriend gave me a quick thumbs up and told me to ditch the new store bought frames. Guess that sums it up well. [8] Value - If you like paying more money, go to a store. EBD is the best value and I saved a LOT of cash with EBD. [9] Overall – I am much more pleased with EBD than any other experience with eyeglasses.
Thank you so much EyeBuyDirect.com!
EBD Order Number *******

I am not sure why they have such a LOW rating but let me be the first to keep it real!

I ordered the Robbie frame (with the white handles) on 9/19/14. I have received them on 9/29/2014. The glasses are in excellent condition! I love them! I will never ever ever go to Walmart of anywhere else for glasses. I got these babies for 15.00! They always have sales and coupons. They also give you loyalty dollars which you may use at checkout. These people are the business. Do not go by these reviews b/c I sure didn't. I went with my budget. Check them out!

It is my first time doing a review and buying an eyeglasses at eyebuydirect. The first glasses they sent I was the one who needs to blame I put the grade wrong both eyes. So i sent them back and give them the right grade. AND I WAS EXPECTING TO RECEIVE THEM TOMORROW 9/17 BUT NAH WHEN I GOT HOME FROM MY INTERNSHIP I WAS SURPRISED IT WAS HERE ALREADY! AND it really fits me! So cool! Thank you eye buy direct. It's been almost 2 years since I got new glasses. Happy customer!

-DEANNE B.
Pittsburg, CA

I am not impressed. Especially already having had experience with another, FAR superior online eyewear company (coastal.com), eyebuydirect was really disappointing. The only reason to buy from them is if you absolutely cannot spend more than $30 on glasses and are in no rush whatsoever to get them. If those two conditions are true, eyebuy is probably a great resource. I ordered two pairs of glasses and a pair of sunglasses. Nearly a week after my order, I received an email (at 3am) that the lenses I'd paid extra to have put in my sunglasses wouldn't work with the frame. I authorized them to change the lenses to a lower quality lens, but had to remind them to refund me the additional money for the change. I ordered on May 20th, and received them on June 13th. In contract, I ordered three pairs of glasses from coastal the day after my eyebuy order shipped. Both orders arrived on the same day. The coastal order is MUCH higher quality than the eyebuy order, and even though I have to return one pair (I didn't read the measurements correctly and they're too tight), I'm not put off by that because Coastal return policy is amazing. In contrast, I'm unimpressed by one of the pairs of glasses Eyebuy sent me, but given their return policy, I'm just going to stash them away and probably never wear them. For what they cost it's not worth the hassle to try to return.

I would not recommend EyeBuyDirect to anyone, though I understand the appeal if your funds are extremely limited. You definitely get what you pay for, but you can get much higher quality and better service from Coastal for only a little more money.