Wade H.

AVERAGE
Nothing exciting.
Had to contact customer service through their online live chat. That went well.
Prices are reasonable.
Quality of glasses was not what I expect for this price range. The lenses do not fit correctly in the frames and they can easily pop out without much effort. Lenses are so loose in the frames that they make a plastic-y squeek noise when I put them on. Looks like the lenses are rounded and the frames are flat. Weird. If they were not tinted for sunglasses, I would have returned them. But the tinting helps hide the poor quality appearance.

In general, they did not meet my expectations.

--> Inexpensive
--> Helpful customer service
--> Poor Quality

Just received my order; delivered to my door. What can I say? I am pleasantly surprised. I can only compare this to my experience with brick and mortar eyeglass shops. So, here goes...(EBD=EyeBuyDirect [1] Frame selection – EBD has a much better selection in every category to include designer brands. [2] Customer Service – EBD is very easy to reach 24/7 and has live chat and email options. Very responsive, knowledgeable and helpful. Better than any of my experiences with store personnel. The doctor that did my eye exam messed up and I had to submit a revised prescription to EBD and there were extremely understanding and helpful. [3] Delivery – Some stores can make your glasses in an hour. And you PAY for that convenience. Most stores will ship them to your door and that takes 10-14 business days. EBD does a much better job of sending status updates and tracking numbers. I prefer my experience with EBD. [4] Quality of product – EBD frames and lenses are better. [5] Fit – EBD frames did NOT require adjustments. I took them out of the case and put them on, ready to go. Store bought glasses have always required adjustments and even return visits to have them re-adjusted 24 hours later… [6] Other – Let's talk about accessories. EBD sent my glasses in a nice hard case with a microfiber lens cloth for each pair! Stores typically don't provide hard cases, but will offer to sell you one. [7] Appeal – I like my EBD frames better. My Girlfriend gave me a quick thumbs up and told me to ditch the new store bought frames. Guess that sums it up well. [8] Value - If you like paying more money, go to a store. EBD is the best value and I saved a LOT of cash with EBD. [9] Overall – I am much more pleased with EBD than any other experience with eyeglasses.
Thank you so much EyeBuyDirect.com!
EBD Order Number *******