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EyebuydirectReviews 14,554

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,570
value
5,188
shipping
5,188
returns
131
quality
5,291
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Wyoming
1 review
0 helpful votes
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At first I thought It was cheesy that I could try on the glasses by uploading a picture, but I tried it and it did help out very much. With this site I could try on glasses easier online than I could in person at the store. It was fun and private too.

Date of experience: August 15, 2018
Michigan
1 review
1 helpful vote
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Amazing and Affordable
August 15, 2018

For a college student, saving money is the most important task at hand! I literally have bought myself glasses, as well as, the rest of my family. Great quality and it's nice to know how customers are appreciated and thought of. Thank you so much EyeBuyDirect! You guys are the best.

Date of experience: August 15, 2018
Minnesota
1 review
0 helpful votes
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Glasses order
August 15, 2018

Wish the site had a detailed description of the difference between progressive and premium progressive lenses.

Date of experience: August 15, 2018
Wisconsin
1 review
0 helpful votes
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Great deal on glasses!
August 15, 2018

My progressive lenses would cost so much more buying at a traditional eyeglass store. I have ordered 6 pairs of progressive glasses and have been happy with all of them. Ordered regular and polarized sunglasses--great deals and they are really nice. Just ordered some readers for computer use. They were a little more expensive than the dime store version, but my vision is worth it! I have ordered from other vision sites and have not been as pleased with the fit or the quality of the lenses. I will only order from EyeBuy going forward!

Date of experience: August 15, 2018
Texas
1 review
0 helpful votes
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Easy Process!
August 15, 2018

Process for a first timer such as myself was very easy. Step by Step self explanatory. Can't wait to see the quality of the glasses now!

Date of experience: August 14, 2018
Arizona
1 review
0 helpful votes
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Prices I love!
August 15, 2018

I have always paid out th wazoo for glasses and not been that excited about the frame options I was given. I just spent over $100 on glasses WITH insurance and I was pretty annoyed because I could only get one pair. So I saved up and looked at eyebuydirect and found that for the same price as that ONE pair I got two pairs (prescription sunglasses and a pair of eyeglasses) with a case and shipping and high end eye protection. I am so excited to get them in and see how they do. It was worth it to save that kind of money.

Date of experience: August 14, 2018
Pennsylvania
1 review
0 helpful votes
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DRW
August 15, 2018

I was tired of the local shops over charging and lack of service. My first time at EyeBuyDirect I was happy to see the informative information and videos to help me choose eyeglasses that fit me. That was something the local chain stores lacked. I purchased once before and I am back, so far so good!

Date of experience: August 14, 2018
Pennsylvania
1 review
0 helpful votes
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Easy ordering!
August 15, 2018

Have not received glasses yet, but the ordering was easy. Unable to review the actual glasses at this time.

Date of experience: August 14, 2018
Michigan
2 reviews
0 helpful votes
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Best find ever!
August 15, 2018

I can't believe I hadn't gone with eyebuydirect before. I am able to buy several pairs of glasses for less than half of one pair of designer glasses. Due to the variety I am able to have a pair that matches several outfits and for various occasions.

Date of experience: August 14, 2018
Florida
1 review
0 helpful votes
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Misleading BOGO offer
August 13, 2018

I thought I was getting 2 pair for price of one...!'

Date of experience: August 13, 2018
Connecticut
1 review
0 helpful votes
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Multiple Purchases
August 14, 2018

Should have a better reward program as I have purchased 8 pairs over the year. Please take that into consideration.

Date of experience: August 13, 2018
Colorado
1 review
0 helpful votes
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My prescription changed, so I just placed a new order. These will be my 4th and 5th ones from EyeBuyDirect. Nice selection and I love the "try on" feature. The quality and workmanship is top notch, and great coupon discounts (loyalty & RMN). Buy with confidence!

Date of experience: August 13, 2018
North Dakota
1 review
0 helpful votes
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I love it!
August 14, 2018

It is really easy to find the right lenses you are looking for. I would recommend to anyone that needs or uses glasses because it is way cheaper then buying them at your eye doctor.

Date of experience: August 13, 2018
New York
1 review
0 helpful votes
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This is my second time ordering multiple pairs of progressives... such a great deal and I get compliments all the time on my frames

Date of experience: August 13, 2018
Iowa
1 review
0 helpful votes
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I love EBD. I have bought glasses many times through here. You can't beat the convenience of buying them online and the prices is great. However, the cheaper frames are definitely cheaper. I have had 3 frames break. This time I am trying a more expensive frame in hopes they'll last me a little longer.

Date of experience: August 13, 2018
Oklahoma
1 review
0 helpful votes
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Fast and EZ to order
August 14, 2018

Second time I bought from them - first time glasses were great. Ordering and prices are highly satisfying.

Date of experience: August 13, 2018
New York
1 review
0 helpful votes
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The website is difficult to navigate and the showcase of glasses provides almost zero information. The order form does not allow a different shipping addresses.

Date of experience: August 13, 2018
Texas
1 review
0 helpful votes
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Good
August 12, 2018

I didn't have any issues excellent on ordering frames and way cheaper so fun easy and defeat ahopping

Date of experience: August 12, 2018
Oregon
1 review
0 helpful votes
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Color or frames is off
August 12, 2018

I ordered the Dialogue frames in what looked like a burgundy color on the site, but when they arrived, they were like a light lavender color. I was disappointed, but kept them since I like this color as well. I was confident in ordering from EyeBuy before, but am now a little weary.

Date of experience: August 12, 2018
Pennsylvania
1 review
0 helpful votes
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This is perfect for parents, students and everyone who likes to save on glasses. I love this website and the lovely designs.

Date of experience: August 12, 2018