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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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At first I thought It was cheesy that I could try on the glasses by uploading a picture, but I tried it and it did help out very much. With this site I could try on glasses easier online than I could in person at the store. It was fun and private too.
For a college student, saving money is the most important task at hand! I literally have bought myself glasses, as well as, the rest of my family. Great quality and it's nice to know how customers are appreciated and thought of. Thank you so much EyeBuyDirect! You guys are the best.
Wish the site had a detailed description of the difference between progressive and premium progressive lenses.
My progressive lenses would cost so much more buying at a traditional eyeglass store. I have ordered 6 pairs of progressive glasses and have been happy with all of them. Ordered regular and polarized sunglasses--great deals and they are really nice. Just ordered some readers for computer use. They were a little more expensive than the dime store version, but my vision is worth it! I have ordered from other vision sites and have not been as pleased with the fit or the quality of the lenses. I will only order from EyeBuy going forward!
Process for a first timer such as myself was very easy. Step by Step self explanatory. Can't wait to see the quality of the glasses now!
I have always paid out th wazoo for glasses and not been that excited about the frame options I was given. I just spent over $100 on glasses WITH insurance and I was pretty annoyed because I could only get one pair. So I saved up and looked at eyebuydirect and found that for the same price as that ONE pair I got two pairs (prescription sunglasses and a pair of eyeglasses) with a case and shipping and high end eye protection. I am so excited to get them in and see how they do. It was worth it to save that kind of money.
I was tired of the local shops over charging and lack of service. My first time at EyeBuyDirect I was happy to see the informative information and videos to help me choose eyeglasses that fit me. That was something the local chain stores lacked. I purchased once before and I am back, so far so good!
Have not received glasses yet, but the ordering was easy. Unable to review the actual glasses at this time.
I can't believe I hadn't gone with eyebuydirect before. I am able to buy several pairs of glasses for less than half of one pair of designer glasses. Due to the variety I am able to have a pair that matches several outfits and for various occasions.
I thought I was getting 2 pair for price of one...!'
Should have a better reward program as I have purchased 8 pairs over the year. Please take that into consideration.
My prescription changed, so I just placed a new order. These will be my 4th and 5th ones from EyeBuyDirect. Nice selection and I love the "try on" feature. The quality and workmanship is top notch, and great coupon discounts (loyalty & RMN). Buy with confidence!
It is really easy to find the right lenses you are looking for. I would recommend to anyone that needs or uses glasses because it is way cheaper then buying them at your eye doctor.
This is my second time ordering multiple pairs of progressives... such a great deal and I get compliments all the time on my frames
I love EBD. I have bought glasses many times through here. You can't beat the convenience of buying them online and the prices is great. However, the cheaper frames are definitely cheaper. I have had 3 frames break. This time I am trying a more expensive frame in hopes they'll last me a little longer.
Second time I bought from them - first time glasses were great. Ordering and prices are highly satisfying.
The website is difficult to navigate and the showcase of glasses provides almost zero information. The order form does not allow a different shipping addresses.
I ordered the Dialogue frames in what looked like a burgundy color on the site, but when they arrived, they were like a light lavender color. I was disappointed, but kept them since I like this color as well. I was confident in ordering from EyeBuy before, but am now a little weary.
This is perfect for parents, students and everyone who likes to save on glasses. I love this website and the lovely designs.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo