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EyebuydirectReviews 14,554

4.6

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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,570
value
5,188
shipping
5,188
returns
131
quality
5,291
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New York
1 review
0 helpful votes
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So easy to peruse and order correct size etc love extensive choices. Hope they are good when they arrive. It will determine if i buy more

Date of experience: August 19, 2018
California
1 review
0 helpful votes
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Easy to use website with good selection of styles and excellent prices. Use the "try-On" feature - huge help in selecting frames. I've used EyeBuyDirect for years. I buy all my eyewear here, including sunglasses. I'm a professional driver so I have regular eyeglasses with an everyday tint and sunglasses. Perfect!

Date of experience: August 19, 2018
Illinois
1 review
0 helpful votes
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Today's order is pair #2 and #3. I'm kind of scared b/c the price for two cost less than the first pair I ordered from this site. I feel like I missed a step. Eeshk! However, I love my first pair. Great quality frame and they can handle a kick to the face - thanks, Kid. Overall, I'm happy. Three pair for the cost of one pair locally. Yes, please!

Date of experience: August 18, 2018
Kansas
1 review
1 helpful vote
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I used to pay hundreds for my glasses and they were mediocre compared to EyeBuyDirect.com. Very cheap prices and anyone that needs glasses, I refer them to this site. Probably have a lifelong customer.

Date of experience: August 17, 2018
Michigan
1 review
0 helpful votes
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Love It
August 18, 2018

I have been ordering glasses for awhile. You cannot beat the prices for the quality. Customer service is excellent and the trial makes it hassle free to try new frames!

Date of experience: August 17, 2018
Texas
2 reviews
0 helpful votes
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Love this site
August 18, 2018

We have discovered good glasses - inexpensive. No I don't think they are as great as name brand, but when you pay 1/8th the price it doesn't matter:-) We purchase glasses here for my 2 kids, husband and myself.

Date of experience: August 17, 2018
New Hampshire
1 review
0 helpful votes
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When you finally get to the payment part it is easy. Go figure. The promotional offers
Are impossible to use or are bogus. Free shipping, or buy one get one, all seem like
A scam. I chose another frame that was out of stock and requested to be notified when you receive it. I do want this one for back-up pair but still want to get the out of stock pair.

Date of experience: August 17, 2018
Maryland
1 review
0 helpful votes
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Awsome shopping
August 18, 2018

Easy shopping fast shipping cheap prices! You can even place a picture to see how they look before u buy them! Really cool

Date of experience: August 17, 2018
New York
1 review
0 helpful votes
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The selection on EyeBuyDirect doesn't feature the flashy, designer-label eyewear you might want to impress people, but frankly, I'm not into wearing pricey, brand advertisements for free. And what EyeBuyDirect DOES have is smart, sharp-looking product. It took me a long time to choose exactly what I wanted precisely because the choices were good. Even so, the site is laid out well - I didn't have to go through some torturous learning process to learn how to work it. And on top of that, they even have helpful videos.

Date of experience: August 17, 2018
California
1 review
0 helpful votes
Follow Jexzter V.
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I love how unique the frames are on here. Much nicer than those you find at a Dr.'s office. You definitely save a ton of money on these glasses. The lenses do smudge easily. This is the only site I go to to buy glasses.

Date of experience: August 17, 2018
Texas
1 review
0 helpful votes
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EASY SELF SERVICE
August 18, 2018

Haven't received my order yet, but so far, I am really pleased. I look forward to updating this review once I have received my glasses.

Date of experience: August 16, 2018
California
1 review
0 helpful votes
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Cute Glasses For Cheap
August 18, 2018

Love EBD and the affordability. Super excited about the BOGO deal right now because I've been wanting new glasses and with my luck, I just kneeled on mine >o< at least it was during sale season

Date of experience: August 16, 2018
New York
1 review
0 helpful votes
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Good service
August 16, 2018

The 2 for one is very misleading an it does take a little long to arrive but other than that prices are good an service is excellent they walked me thru my other

Date of experience: August 16, 2018
New York
1 review
0 helpful votes
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Cool site
August 16, 2018

Pretty cool website, the "Try On" feature is accurate so you can see how the glasses would look on you. I like the varieties but I do wish there were more purple colored frames available for adult women.

Date of experience: August 15, 2018
Virginia
1 review
0 helpful votes
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There are so many options to choose from, and the prices are incredible! I used the buy one get one free coupon and paid about $100 for TWO pairs of glasses. Their prices and options are excellent!

Date of experience: August 15, 2018
Alaska
1 review
1 helpful vote
Follow Nathene A.
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Took my prescription from my local eye doctor and found great deals using promo codes online. Even have a loyal program.

Date of experience: August 15, 2018
North Carolina
1 review
0 helpful votes
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4 phone calls to try to ship to my son at different address from my own and they told me to use a different credit card which has always worked in the past. Trouble was with my bank and card... they said. I resubmitted with same address for both and... no trouble with my card!

Date of experience: August 15, 2018
Illinois
1 review
0 helpful votes
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I've looked at cheaper sites for eyeglasses, and they are just that. Cheaper. The product selection, web store interface, customer service, and build/ship time are inferior. And while the price is lower I have come back to EyeBuyDirect twice now bc I am more than happy to pay just a little bit more for really great frames, lenses, customer service, user experience, and overall satisfaction.

Date of experience: August 15, 2018
California
1 review
0 helpful votes
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Not right
August 15, 2018

So Bogo is ok you must purchase FRAMES 15$ and up for the deal I don't
Like even if you purchase 6$ frames and add extras totaling 30$ coupon wont apply and furthermore i had in my cart two frames 15$ each plus extras adding up to over 50$ then I add another pair of 6$ frames and ebd wants to discount the 6$ frames when those aren't part of the promo? Besides that I think the glasses are worth it!

Date of experience: August 15, 2018
Massachusetts
1 review
0 helpful votes
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The terminology is different than what we got in a prescription for for right and left eyes and distance of dead PD headed look it up on Google to find out what they defined as and they didn't have options for my prescription for my grandson which was -20 the only option they gave me was -25 was not detailed enough

Date of experience: August 15, 2018