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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Cute prescription glasses that won't break the bank! There are constantly bogo deals and special offers to take advantage of as well!
I selected another pair of glasses like a previous one I had bought with EyeBuyDirect because I lost it and I needed an updated prescription anyways. It took me many tries to get the spin the wheel thing to work and then checkout took some figuring out.
I've ordered serveral times in the past and I always great deals. I love this website so much. My prescription comes out perfect every time!
Cute glasses that are also affordable! I've been shopping with eyebuydirect for years and they never dissapoint. Wish it was a little faster! :)
I would normally give a 5 star review. I got the era 409 three times in the pasted week. I was trying to use Pay Pal. Today I just used a credit card and had no problems.
My anxious waiting has come to an end! Just received my glasses exactly a week after i ordered them, and i'm giddy with delight! Ok first of all... i was pleasantly surprised by the cute box it came in, which slid out to reveal the glasses in the felt bag. (i was contemplating getting a glasses case, but the bag is way better for me to protect my glasses.)
They don't pinch my temples and feel so much better than the shiny plastic that cheap glass frames are usually made of. This one feels smooth and dry, and is easy to wipe clean! Definitely going to come back to eyebuydirect.com to get wire-framed glasses if i find some that i fancy. All in all, i'm sh00k with how much i liked ordering glasses online because it actually went swimmingly!
I just ordered my first pair of eyeglasses and am paying just under $17 for $6 frames, which is bonkers bc my last pair of glasses weren't as cute and cost $30. I'm anxiously awaiting them to see how they look and how good the quality is, so fingers crossed until i receive them
Good experience overall, good selection for cheap. But I signed up for subscription to get free shipping and 15% off and they didn't send me a promo code :(
Top shelf for affordable prices. My eyes are happy and my wallet is heavier after the savings. Thank you very much for the Buy One Get One coupon.
Best way to shop & buy eye/sun glasses. I've ordered 9 pair. One pair needed to be sent back in exchange from progressive to bifocal. Another pair, the frame arm broke. Both returns was FREE without hassle.
I will ALWAYS buy EYEBUYDIRECT.!;-)
Easy to use website; lots of styles to choose from; exactly the pair I wanted and couldn't find elsewhere.
I just placed my first order with EyeBuyDirect. The website is super easy to navigate and has tons of affordable eye wear options. Choosing a pair and entering my prescription was super easy, and I can't wait to get mine in the mail!
This site has continued to be the main source for myself, friends, and family to purchase eyeglasses. We have enjoyed the cost and the quality.
Difficult to order due to no password replacement email coming, however, Cynthia at customer live chat was prompt and tried to be helpful. I was able to go in under my amazon acct and order, and Cynthia offered me a great coupon code for the trouble I was having! Cynthia gets 5 stars! I can't wait for my glasses to arrive! If they are wonderful, I will have saved over $600!
It has taken me a year of trying to convince myself to buy glasses online. I hesitated so long because I thought there must be a Vast difference in quality of the product due to the price difference... but after pricing the deals at the more traditional Eyeglass Retail Stores which averaged over $900 for 2 pair compared to the $230 price for 2 pair of EyeBuyDirect glasses I Very Nervously took the plunge! My other hesitation was over how long it might take to receive my order... AS OF TODAY ALL OF MY FEARS WERE SHATTERED as of today Aug. 28th, SEVEN days after placing my order I received the glasses. THESE PROGRESSIVE LENSES actually feel More correcting of my vision than any pair of glasses I have ever owned. Excellent Price and Product.!
I was confused as to selection of sunglasses. I thought I could just select my current style and make them sunglasses. Doesn't seem to work that way, hoping what I ordered works.
Hi Denise,
We apologize for the inconvenience. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. You may also provide your direct contact number and the best time to reach you.
You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you
WOW! What more can I say? Easy shopping. Many choices at a reasonable price. Normally would pay $200+ for a pair. I got 3 pairs for less than $40.
The site is very user friendly and it is way cheaper than other options for perscription eye glasses. So many options and cute styles too. Very happy with the brad selection available. If this order goes well, there will be many more orders in the future.
Love the quality and speed of getting the glasses! I can afford to have many pairs! Love love love!
This was my first time to order glasses online ~ and it took me 4 months to finally be comfortable doing it. Leslie gave great assistance through chat! The final clincher was playing Spin It to Win It and getting 30% off my order ~ which was great fun! I love the fact that I can order several pairs and send back what does not work!
Good site, glasses are good, too, but there is no "are you sure" button when you order, so I accidentally ordered before I was ready. Other than that, no problems with the site.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Judy,
Thank you for taking time out of your busy schedule to write us and express your grievances on how our website and services do not meet up with your expectations.
To resolve your issue, please provide your contact number and the best time to reach you in order for us to walk you through the process of placing an order. You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you and have a great day!