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EyebuydirectReviews 14,554

4.6

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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,570
value
5,188
shipping
5,188
returns
131
quality
5,291
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Tennessee
1 review
0 helpful votes
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LOVE this site!
September 4, 2018

I needed glasses just for use with technology and was able to find some super cute, super reasonable ones on this site! I was also able to order my son some prescription glasses for an amazing price! This one is definitely my go-to for any eyewear!

Date of experience: September 3, 2018
Florida
1 review
0 helpful votes
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Super Easy Order
September 4, 2018

It was a simple and easy process to order a fine eyeglasses with EyeBuy Direct. Along with the fact that Amazon is connected with the final purchase made it a breeze. I'm hoping that my glasses are delivered and the final product is what I ordered.

Date of experience: September 3, 2018
Pennsylvania
1 review
0 helpful votes
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Pleased
September 4, 2018

Good information available; easy to use website; saved prescription for more than a year; good selection of frames and additional costs (type of lenses, etc) seem reasonably priced. This is my 2nd pair of glasses from you. First pair are very nice and fit well.

Date of experience: September 3, 2018
Tennessee
1 review
0 helpful votes
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I love everything about this place. As long as you know your prescription and size, the world is yours. The eyeglasses arrive promptly and as beautiful as they are in the pictures on the site. I've bought so many pairs of glasses here that I've lost count. It's the only place I've shopped for glasses for at least 4 years now.

Date of experience: September 3, 2018
Oklahoma
1 review
0 helpful votes
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Huge money saver
September 3, 2018

My husband is slightly irresponsibly with his belongings. I ordered him a pair in June and he loved them. He just broke them today (stepped on them). Was able to get him a new pair in a couple of minutes for $11. Only takes like a week to get them so I'm very pleased with this company.

Date of experience: September 3, 2018
Missouri
1 review
0 helpful votes
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Lense size
September 2, 2018

Could be more helpful to suggest lense size needed for proper glasses to size of face, had difficulty choosing right frames because progressive lens needs to be a larger size, or you won't have enough vision in distance, or one of the other sight choices.

Date of experience: September 2, 2018
Florida
1 review
0 helpful votes
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I played the "Spin the Wheel" game and proceeded to review frames and then purchase glasses. The site literally did not work after ten attempts. I thought it was due to the discounts being provided through the Wheel game. I try different ways to get my order to go through but I kept getting a "try again" message. Tonight, I randomly logged on and tried to submit my order and it FINALLY went through. I'm excited about the frames so I hope that it will alleviate my frustration and the delay caused.

Date of experience: September 2, 2018
Mississippi
1 review
0 helpful votes
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The glasses I have purchased have been great and affordable! I have received many compliments while wearing them.

Date of experience: September 2, 2018
Pennsylvania
1 review
0 helpful votes
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Incredible value... I love their glasses! I am so happy with all my purchases! My mother recently spent $500.00 on one pair of glasses locally that she hates, I purchased 5 pairs - 2 sunglasses, 1 progressive lens and 2 distance pairs for $104.00 and free shipping! Big difference! AND I LOVE ALL OF MINE!

Date of experience: September 2, 2018
Arizona
1 review
0 helpful votes
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I recently purchased 2 pair of glasses in June 2018, and now it is September 1st and both of the glasses had a temple crack off. I have tried to get in contact with the customer service through the website but have had little success. So I am now buying another pair in hopes that the old ones will be refunded. Neither pair was mishandled, I simple started to open them to put them on and the temple cracked right off of the one pair and the other pair had the temple crack along the edge of the lens so that I have to tape them and because they are bifocal lenses it is difficult to see out of them because they no longer sit properly on my face which makes every thing fuzzy.

Date of experience: September 1, 2018
New York
1 review
0 helpful votes
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I was so excited to discover EyeBuyDirect, an inexpensive option to the outrageous cost of buying glasses traditionally. I got my first pair of glasses a year ago and they are great quality. I haven't had any issues with them and I love that there are so many styles to choose from. I just purchased my second pair, which are sunglasses and I can't wait to receive them. The great thing about EyeBuyDirect is that you turn any frame into sunglasses, and you are not limited to only the sunglasses frames. I recommend this company to any friend looking to buy glasses and they never disappoint!

Date of experience: September 1, 2018
Texas
1 review
0 helpful votes
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Virtual Try On Is Cool
September 1, 2018

I really liked that you can upload a picture and see how you look in the glasses. The prices are very reasonable and they have a variety of selections. Wish they had more designer frames, but overall site has a good selection.

Date of experience: September 1, 2018
New York
1 review
0 helpful votes
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Fantastic products!
September 1, 2018

I've been ordering glasses from here for a couple years now. And every time, I am never disappointed with what I receive! The glasses are great quality, customer service is great, delivery time is great. I honestly could not say a bad word about them! If I could change anything it would be that they will start shipping to the UK since I'll be living there soon and would love to continue purchasing with eye buy direct!

Date of experience: September 1, 2018
District of Columbia
1 review
0 helpful votes
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This is my third pair of glasses I've ordered from EyeBuyDirect. Great quality for the money! I always get compliments on my glasses too and gladly send people to the website.

Date of experience: September 1, 2018
California
1 review
0 helpful votes
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Affordable!
September 1, 2018

Great selection of glasses! Didn't give 5 stars because the website could be more user friendly. This is in specific to the "compare" frames button. I was not able to pick the glasses from my list of favorites and had to switch between tabs on my browser instead to compare.

Date of experience: August 31, 2018
Georgia
1 review
0 helpful votes
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I feel that this site is extremely user-friendly and offers so many options for people who wear glasses. The fact that one pays so little for each pair makes it worth it to try new styles that I wouldn't normally be able to afford.

Date of experience: August 31, 2018
Illinois
1 review
0 helpful votes
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EASY and Affordable
August 31, 2018

Easy purchase less than time than expected. Can't wait to see my new set! Not sure what to expect... will keep you posted on overall experience!

Date of experience: August 31, 2018
Texas
1 review
0 helpful votes
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Love this company!
August 31, 2018

This is my third time ordering glasses from eyebuydirect and I will always use them! I've even referred several friends and family members because I love them so much!

Date of experience: August 31, 2018
Texas
1 review
0 helpful votes
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Convenient
August 31, 2018

Fingers crossed I love my glasses! They're supposed to be coming in any time soon...! Thanks a lot for the help...!

Date of experience: August 31, 2018
Pennsylvania
1 review
0 helpful votes
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I have bought at least 5 pair of glasses from this site, and have been pleased with each and every pair. Fast shipping, great prices and so many different types of frames to choose from.

Date of experience: August 31, 2018