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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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South Carolina
1 review
0 helpful votes
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We ordered two glasses my husband's glasses are amazing, but mine has a little different color that I was expecting. Anyways both fits great we love it.

Date of experience: March 6, 2020
Montana
1 review
0 helpful votes
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Site was easy to use and the price is great! Received transition lens and new frames for under $150. Same option at my doctor was over $900.00! Frames fit well and correction on lens is perfect! Plan on ordering another pair just to use for work. Very pleased you can't go wrong with these!

Date of experience: March 6, 2020

Site was easy to use and the price is great!
March 3, 2020
Previous review

Site was easy to use and the price is great!

Date of experience: February 19, 2020
Kentucky
1 review
0 helpful votes
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Fast shipping, not given tracking number.
April 5, 2020
Updated review

The only thing I didn't like was I didn't get an email when it shipped out. So I had to go to my order confirmation email, copy the order number, go to EyeBuyDirect's site, find my order via order number, and copy the tracking number for shipping info. Otherwise, I'm very happy with my order of blue light glasses.

Date of experience: March 6, 2020

Great
March 3, 2020
Previous review

Great

Date of experience: February 20, 2020
Illinois
1 review
0 helpful votes
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Glasses
April 5, 2020
Updated review

Is what I bought here! They are better quality than I expected... not sure they fit quite right, but we'll see. Really wish EBD offered multiple frame try on before lenses were cut and fit.

Date of experience: March 6, 2020

Great customer service
April 5, 2020
Previous review

Great customer service

Date of experience: March 6, 2020
New York
1 review
0 helpful votes
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Deben de tener opciones
April 5, 2020
Updated review

Deberían de tener más opciones para las medidas de los lentes, ya que yo tenía que solicitar unas medidas y la opción que tienen no me dejo colocarlo ya que no tienen dicha medidas, yo quería mis lentes del lado izquierdo 175 y el lado derecho 185 pero como no tienen dicha medida tuve que tomarlo las dos medidas iguales 175, por favor de agregar más opciones.
Buen servicio de envió.

Date of experience: March 6, 2020

Miy buen servicio y muy buena calidad gracias
March 3, 2020
Previous review

Miy buen servicio y muy buena calidad gracias

Date of experience: February 19, 2020
Texas
2 reviews
0 helpful votes
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Great Value, cute glasses
April 5, 2020
Updated review

Found my forever go to eye glass provider! Great, selections and even better prices!

Date of experience: March 6, 2020

Easy, Quick and great selections
January 7, 2020
Previous review

Easy, Quick and great selections

Date of experience: January 4, 2020
Virginia
1 review
0 helpful votes
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New glasses
April 5, 2020

I ordered my glasses hoping someone could get the prescription right so far I think they are OK LOL need a little more time it is an adjustment but very happy!

Date of experience: March 6, 2020
Texas
1 review
0 helpful votes
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Love my new glasses!
April 5, 2020
Updated review

Easy to order and receive my order! Love them I will continue to buy more for sure.

Date of experience: March 6, 2020

Love my new glasses!
April 5, 2020
Previous review

Easy to order and receive my order! Love them I will continue to buy more for sure.

Date of experience: March 6, 2020
Illinois
1 review
0 helpful votes
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Saw an ad for their BOGO deal and when I saw how low their prices already were, I was shocked. Ordered a new pair of glasses and a pair of prescription sunglasses and all of my expectations have been exceeded! Definitely will be shopping here more in the future!

Date of experience: March 6, 2020
New York
2 reviews
4 helpful votes
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Very satisfied
April 5, 2020

I love the glasses I received. I only wish I would have received notification when they had shipped, etc. Otherwise I was very happy with my experience and the product.

Date of experience: March 6, 2020
Arizona
1 review
0 helpful votes
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Spare glasses
April 5, 2020
Updated review

Very good quality -prescription is correct - reasonable delivery time

Date of experience: March 6, 2020

Spare glasses
April 5, 2020
Previous review

Very good quality -prescription is correct - reasonable delivery time

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Took too long
April 5, 2020

I submitted a return for one pair I received. It still has not been approved. The return policy says I can return them without question. That clearly is t the case. Doubt I'll buy again

Date of experience: March 6, 2020
New Jersey
1 review
0 helpful votes
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Roaring
April 5, 2020

Love the specs, but took over 15 days to arrive. And there was no tracking number for a chunk of the time.

Date of experience: March 6, 2020
South Carolina
1 review
0 helpful votes
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Awesome glasses
April 5, 2020

Received them in less than 2 weeks. Glasses look great and fit perfectly! I'm very pleased with this product

Date of experience: March 6, 2020
Michigan
1 review
0 helpful votes
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Customer for life
April 5, 2020

This is my third time buying from Eye Buy Direct. I love their frames and the deals are amazing. I save a ton and the site is very user friendly.

Date of experience: March 6, 2020
Pennsylvania
1 review
0 helpful votes
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Convenient and affordable.
April 5, 2020

Been using EyeBuyDirect for a few years now. Website makes it easy and they have wide variety of products to choose from.

Date of experience: March 6, 2020
Washington
1 review
0 helpful votes
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Good product bad customer service
April 5, 2020
Updated review

Nice and easy. Had to create a new account because my welcome promo errored out and nobody from care would respond but the rest was easy

Date of experience: March 6, 2020

Nice and easy
March 3, 2020
Previous review

Nice and easy. Had to create a new account because my welcome promo errored out and nobody from care would respond but the rest was easy

Date of experience: February 20, 2020
Texas
1 review
0 helpful votes
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Good
April 5, 2020

I have been using eyebuydirect for 3 years, cheap and nice!

Date of experience: March 6, 2020
Texas
1 review
0 helpful votes
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A poor persons dream
April 5, 2020

For $103 shipped I got two transitioning lens pairs of glasses. No expensive trip to the eye doctor. No $300 per pair.

Date of experience: March 6, 2020
Maine
2 reviews
0 helpful votes
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Killed it
April 5, 2020
Updated review

I took me forever to decide, but it was easy to pick up where I left off every time! I finally decided! They just got here and I am so happy with them! I have get the thinner lenses due to my perscription and they look great without killing my wallet. Thank you so much!

Date of experience: March 6, 2020

I took me forever to decide, but it was easy to pick...
March 3, 2020
Previous review

I took me forever to decide, but it was easy to pick up where I left off every time! I finally decided! Can't wait to get them :)

Date of experience: February 20, 2020