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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Have been using this company for a long time. Thanks
I appreciate the price of EyeBuyDirect's classes. It is heinous to spend hundreds of dollars when you can shop through EyeBuyDirect. My glasses are cute and light.
This is my 3rd order. Glasses are perfect every time. Price is great. I ordered for myself and my son, both prescriptions are spot on!
Im vary happy for the price i paid. Ill order another pair when there becomes a sale.
Easy order and quick delivery. Finding you PID is the biggest challenge if your eye doctor didn't list it on your prescription.
I have been using them for years & they just get better every year. Get a single vision pair from your local source to be sure of the prescription & Order the rest with the bells & whistles (sunglasses - multifocal etc) from EyeBuyDirect. If you can wait a week or two, there is no other way to get great glasses at such a low price.
I have been using them for years & they just get better every year. Get a single vision pair from your local source to be sure of the prescription & Order the rest with the bells & whistles (sunglasses - multifocal etc) from EyeBuyDirect. If you can wait a week or two, there is no other way to get great glasses at such a low price.
It was a pretty great experience. I just thought I was going to be charged a little less, but I was satisfied with the products I got!
I have ordered from here a couple of times and absolutely love the glasses. Thanks so much
I have ordered from here a couple of times and absolutely love the glasses. Thanks so much
I finally got my glasses but waited a little too long for them. I was not in a huge rush so it was no big deal. The glasses looked great.
Good experience. Easy to lose my place during ordering from my phone
Good experience. Easy to lose my place during ordering from my phone
I'm extremely happy and excited about my purchase. Thanks for excellent service.
I've been getting glasses from this site for yrs. Excellent company
The glasses are great. The delivery package comes on time. Everything that you placed on the prescription on your order, the glasses will come the way its written.
Transferred my photo and narrowed the choices easily. The ability to try it on helped significantly.
My progressive lenses work perfectly and the frames are better than imagined. The total price is best of all. $9.00 for frames. Can't beat that. I will be ordering again at EyeBuy Direct.
Transferred my photo and narrowed the choices easily. The ability to try it on helped significantly.
Glasses look and feel good but the delivery time was too long, plus some delay on the shipping i was really close to cancel the order.
I have to find another discount code to use because your buy-one-get-one-free sucked and it isn't like it used to be I used to get two pairs for $45 including shipping or two pairs for under 16 cluding shipping not anymore and also used to be literally far as I remember whatever I got on the first pair I got free on the second pair all these atoms make it pointless for you to give me discount of a cheap frame that's under $15
I have to find another discount code to use because your buy-one-get-one-free sucked and it isn't like it used to be I used to get two pairs for $45 including shipping or two pairs for under 16 cluding shipping not anymore and also used to be literally far as I remember whatever I got on the first pair I got free on the second pair all these atoms make it pointless for you to give me discount of a cheap frame that's under $15
As far as price goes, it's hard to beat, especially for prescription sunglasses. I think there good be more variety of styles in my size, however. It would be nice to get more email status updates throughout the process after I placed an order.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo