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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Thank you for getting them here so soon- exactly what I asked for.
Everything was great, the price, product and delivery. However after I broke my previous pair, I went online and they were out of stock of that same frame I had been wearing for a year. I chose it in a different color, which was my second preference.
Web site rather difficult to maneuver, took several tries before understanding the correct approach to get online and get started.
Difficult understanding the representatives who help with orders because English is not their primary language, offer had to ask for the rep to repeat him/herself.
Rep not always fully informed so had to call several times for assistance.
Web site rather difficult to maneuver, took several tries before understanding the correct approach to get online and get started.
Difficult understanding the representatives who help with orders because English is not their primary language, offer had to ask for the rep to repeat him/herself.
Rep not always fully informed so had to call several times for assistance.
The shipping takes forever! I'm not happy with the quality of the products but can't afford pricier products. But I'm currently looking into better, more adequate materials for my kids glasses because the prices for replacements every other month are adding up to premium glasses anyways
Not nearly the good deal they used to offer, especially having to pay for shipping. Also the glasses took twice as long to arrive as in the past. The glasses are very satisfactory.
I've always been able to find frames that I love at awesome prices.
I'm an allergy sufferer and I choose not to wear contacts because my eyes get really irritated when I have them on, so I have chosen to you just wear glasses until I decide to get Lasik done and this is the best online shop by far for options of customizing your glasses and sunglasses.
Every time I order my glasses they are exactly right, the prescription is exactly right and I always get them quickly.
I usually buy my glasses from an Optomitrist and spend a lot of money. These frames are lenses are great and they are progressives... very happy
I picked out the frames I liked and made sure the measurements would fit my face. Then I paid for them and they were sent to my home within a week. It was easy and I will do it again. It was very affordable and about half the price of what I would pay for my lenses at a store.
This is my second time placing an order with EyeBuyDirect. The glasses are so stylish and just what I was looking for.
Everything was great I love them just wish it didn't take so long
When I placed the order I thought that the glasses would come in bifocal. Mode, but they came a single vision way. I cannot wear them when I go driving.
No issues. Will continue to buy from EyeBuyDirect.
Fairly easy to navigate - a few problems - tried chat but it didn't resolve issue - called and got disconnected halfway thru call - finally figured it out on my own. Still well worth it for the prices and sales.
Fairly easy to navigate - a few problems - tried chat but it didn't resolve issue - called and got disconnected halfway thru call - finally figured it out on my own.
I think I lucked into finding this website. I have used another online eyeglass vendor before and I have 5 pair of glasses that are unusable due to just bad information. This time I got the right glasses with the right prescription with just the right fit. I have been wearing progressives for about 5 years and they keep getting more and more expensive. For under $150 not only did I get my progressives but I also got transitions (which I have never been able to afford) all in a cute tortoise shell "Rayban" style. Thanks EyeBuyDirect for getting it right the first time.
I have been buying from eyebuydirect for a few years and I have always had excellent service.
When my glasses arrived they were in great condition, they fit perfectly and were comfortable. There was however a problem with the lenses, BUT I sorted it all out with customer service and they were so helpful and awesome. By far the best customer service I've ever experienced. Five stars all the way.
I love eye buy direct, and buy glasses every once in a while. I wasn't completely sold until I fell and hit my face on a concrete porch step and there wasn't a scratch, dent, or crack on these glasses. I did get a cut and bruise from the rim, but it's cool I'll heal. So amazed with these glasses!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo