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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Recently purchased my first pair of glasses ever. $450. Lost them one month later. I bought a second pair from Costco and had to settle for a lesser style, brand and features. $189 not bad. I saw EyeBuyDirect online and browsed for fun. Within 20 minutes I found a style I liked, better quality than Costco, better features, amazing style and cheaper yet. I had to buy them. The site also held my order to ensure that my prescription and sizing was correct before they shipped. Great experience and the best possible outcome for me.
I will highly recommend this company to anyone who is buying glasses!
Called the phone number and agent was very helpful and professional.
Called the phone number and agent was very helpful and professional.
I think they're a lil too pricey for the glasses I received, but still really nice, and does what I need it to do not to mention it justifies their "buy one give one" deal so I'm not gonna complain much. Great all around
I've ordered through eye but direct 3 times and own 4 frames. Their quality ranges (from 1-5) 3-5. You get what you pay for, if you buy anything over $30 it's great quality, anything under is pretty good. I've never had an order that didn't deliver. The orders take 9-14 days to deliver. I've felt glasses from different websites, eye buy direct has the best styles and quality for a retailer like this.
It was a little difficult to reorder the same glasses and lens as in a prior order. But I figured it out.
After that, this is the only place my wife and I will go for glasses.
It was a little difficult to reorder the same glasses and lens as in a prior order. But I figured it out.
They look nice and feel nice. The service was prompt. I am recommending EyeBuyDirect to all my friends
Easy. As a retired optician I needed quality glasses for my son. These absolutely are! The lenses were thin, the AR is the good stuff, and the frames are quality. Thanks!
Always easy to order glasses! Coming from a retired optician!
The site helped me read my prescription and made it easy to figure out your PD, where other sites leave you questioning wtf is a PD? Glasses were very reasonably priced and they have so many styles to choose from, everyone will find something that fits their face, even me with my big head!
I just bought 2 more pairs of glasses for my husband and myself. Great turnaround and love the many styles to choose from. Will definitely being buying more soon!
Easy To the site but 2 of the 3 glasses do not fit correctly and the pd seems to be wrong. I need to contact the company to exchange them as my vision is very blurry
Great glasses, but the customer service wasn't the best. My glasses were out on a hold and they didn't tell me why; I had to reach out to them. Then processing the glasses took a lot longer than expected. However when they were actually shipped, they came really quickly!
Quality frames and lenses were just what I needed.
I have ordered from Eyesdirect before and have been happy with my experience
This particular pair is size small, (style "Tempest") but they are big, not the width but the height
Of the lenses.
Love EBD, but my profile doesn't save my prescription for some reason. In the past I've gotten faster shipping, but this last order took closer to 2 weeks to be delivered.
I used the numbers off my old frame plus a few others that I tried on at a store to limit my search to what would fit me and what I'm looking for. This limited the search to a handful of frames, which I could choose from.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members