On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Loved my glasses can't complain how quick and simple it was to just order from my phone
My progressives were shipped quickly and were a fraction of the cost I've paid anywhere else. They are even cuter than I hoped. I live them so much!
I paid extra $ for express 2 day shipping and STILL didn't recieve my package until roughly 2 weeks later. Waste of money and glasses didn't arrive in time for a special event for my son. It was highly disappointing.
My order arrives on time, very well packaged and of high quality. An affordable price for me.
Love the good deals but the return process is basically nonexistent and never works and if a pair comes with a defect they pretend to send a replacement and never do /:
100% recommended, best quality, price and looks, I love them.
Lots of affordable options to choose from. I like to have different pairs for different occasions. Fun to shop and wait for discount codes.
I ordered a pair of Glasses, St. Michel. The screws clamping the lenses in the frame were damaged. Not enough care was taken to tighten the screws. This is unacceptable.
My glasses arrived and there was something wrong with them. I couldn't see through them. Everything was blurry. I called customer service and she reviewed my order. Evidently I had put in the wrong prescription. The agent wanted to make sure I was 100% satisfied so she corrected the prescription and reordered the glasses and no charge. That is great customer service. Thank you
Great experiences in the past. Good quality glasses and lenses!
Once I figured out the sizing, I fell in love! Easily customizable and good quality.
…it's good enough for me. According to Wirecutter, eyebuydirect is good enough for them; ergo, eyebuydirect is good enough for me. Don't you just love the way a plan comes together?
I like that they're easily replaceable if others break. I had the same Belleville style that I'm buying again but I left them on my bed and rolled over on them ultimately breaking them. It's not issue they last a good year and again, easily replaceable. Most eye doctor's try to rip you off.
Pair I purchased did not like, sending them back and reordering, easy as pie.
I was able to buy a beautiful pair of glasses for the fraction of the price I've paid at traditional brick and mortar eye offices.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members