From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Overall very good. Frames don't fit my face great but I took them to a place and had them try to fit them to me better
It was pretty good. The main frame purchase was pretty good. Frame is a little larger than anticipated but acceptable.
The only issue I encountered with this company was when I requested to make a change to my order. I was never notified that there was a remaining balance so shipping was delayed for a while. I only became aware when I contacted the call center.
Only problem was with USPS. It kept saying that my glasses had been delivered but it took USPS a week to actually deliver my product.
Ordered glasses that were way too big with the BOGO sale and was able to easily call and switch them out for correct fitting frames. Didn't take long to get my replacements and had no additional charges. Very happy with EBD!
Love the sight, wish they had a way to thin out lenses a little more as mine are still a little thick. But I love the variety!
Easy to order, glasses fit and look great. Order came quickly in about a week or less.
A little bit, confusing to get the discount. There could be a dropdown to select cost, or by price. Perhaps showing a sample of how to save, and maybe offering a combination package, sunglasses, none sunglasses. For once you add mirror and sun it becomes quite pricey. Thxs
A little bit, confusing to get the discount. There could be a dropdown to select cost, or by price. Perhaps showing a sample of how to save, and maybe offering a combination package, sunglasses, none sunglasses. For once you add mirror and sun it becomes quite pricey. Thxs
Ordonnance respectée et délai malgré Covid 19 respecté! En plus, on peut suivre la commande!
I've now order 4 pairs of glasses from eyebuydirect for various purposes and for post-cataract surgery. All have been excellent prices, arrived quickly, correct prescription, and very good quality. Thanks!
I'm so glad my friend told me about EyeBuyDirect! Their frequent sales make for great prices, and they have a good selection.
Yep! I love buying my glasses from here they are they best prices and so much choices.
Live buying glass for my daughter and my self from here!
After trying to check out with pay pal it was confusing. I thought my payment went through but it did not.
After trying to check out with pay pal it was confusing. I thought my payment went through but it did not.
Paid for progressive lens and can barely see with them. Frame do not fit properly and appear cheap. I am a returning customer and their quality has gone down while prices have increased.
Easy and very reasonably priced but delivery was over a week late.
Great experience! I love my glasses except one pair was too small.
It was very easy to order and enter my prescription. Shipment took long, but it was the holidays so I understood the delay with carriers.
Fast. Efficient. Accurate. Affordable. Great quality.
SO great, and easy. Love the styles, good customer service
This is my 2nd time ordering from this site, I have now owned 3 pairs of sunglasses and glasses and I am completely satisfied with all of them. They last longer than some of my other prescriptions from the eye doctor.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members