From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Amazing experience I had problems with one pair and they took care of it quickly highly recommend.
Putting in my prescription is quick and easy, and the prices and sales are great.
Putting in my prescription is quick and easy, and the prices and sales are great.
I ordered during a tough time. I knew they would take longer than eye buy direct would hope but I was very pleased with how quickly they arrived. The quality is even better than I expected and I love the cute boxes and cloth sleeves. I have about 10 pairs from this company and love them all!
Simple and direct. Love the ability to try on the glasses. Wish every shopping app gave you the ability to "try on" things. I'll be back to buy more glasses. You can count on that.
Simple and direct. Love the ability to try on the glasses. Wish every shopping app gave you the ability to "try on" things. I'll be back to buy more glasses. You can count on that.
Easy ordering, adorable frames with unbeatable prices. So worth saving a trip to the eye dr to spend $300+ on prescription lenses and frames that are just ok.
I always order from here I love this company my medicine is already right
Exacto como lo pedi, muy buena calidad y super economicos...! Volvere a pedir y recomendare
Great site! I had to exchange my glasses because they were too big and it was super easy and quick to do! I was very pleased
Had a nice time going through the frames for the ones that were wanted.
Always happy to order from eyebuydirect. Ships fast and great quality item.
Easy to buy from here. I had my friends help me choose using the "Try on" feature.
It was a great experience and customer service is so helpful and quick. I needed a replacement pair and they sent it out to me so quickly I couldn't be more happy with my experience.
Very happy except tried to start live chat to get some questions answered (1st time to site) and couldn't get it to populate my name so I could submit my inquiry
Very happy except tried to start live chat to get some questions answered (1st time to site) and couldn't get it to populate my name so I could submit my inquiry
I finally found a nice pair of glasses and went through the process and ordered them and then found out that I was charged in US funds. Im in Canada I thought I was in a Canada site. With the 25 to 30 % exchange rate I wanted to cancel. Your rep spoke with with my wife and she explained that, she thought your rep offered 30 % to counter act the exchange rate but what I see now is a $30 credit. So that isn't the same thing. I have friends that had a great experience I didn't. My glasses are very nice I did like another pair but you don't carry them in my size. I would love to order another pair but I don't know. Maybe in a few months, maybe.
Way to long and confusing. And the frames I liked you dont have in my size.
I bought two pairs of glasses on sale on cyber monday. I got two pairs (including the standard lenses) for about $20 and shipping was FREE! I received them within two weeks! So far they have been perfect quality and the perfect prescription.
It was my first time buying through EyeBuyDirect and was very happy with my purchase and the ease of ordering!
It's not the company, I just can't buy glasses online properly. They didn't look right. I had to return.
I have been wearing perscription sun glasses from your company for over 2 maybe 3 years. So i decided to order two regular pairs, one black and one tortoise and was so pleased that i loved both! Cost me way less than costco!
I have 3 pairs of glasses from eyebuy direct. 2 I love. And have worn since 2018! I am hoping i love the 2 pairs i just ordered... took advantage of cyber monday.
Still waiting for refund for a month. Their USPS return label was not tracked and is unknown where package is
You site is easy to navigate and I found what I was looking for.
You site is easy to navigate and I found what I was looking for.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members