EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
The product is great. The app REQUIRED for tracking delivery (Route) is poorly managed, not helpful and another step that is completely unnecessary.
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We ordered new glasses for the kid for Christmas and ordered them in plenty of time for them to get here. Sadly our order was stuck or lost and I had to call and have them send out new ones.
My daughter ordered glasses. They arrived in a timely manner undamaged
I've bought almost a dozen glasses from EyeBuy and have not been disappointed so far! Always exactly as described and great turnaround time. (Which seems surprising for how great the prescription is)
Affordable eye glasses, good quality, nice deals, reasonable shipping times
Very happy with the selection options, the overall price and product! The shipping took way longer than it was supposed to but not at the fault of eyebuydirect.
Easy, affordable and always satisfied with my purchase!
This is my I believe 5th year anniversary getting pairs on cyber Monday! This site is so proficient and I love their service! I've never had any complaints thank you eye but direct :)
This is my I believe 5th year anniversary getting pairs on cyber Monday! This site is so proficient and I love their service! I've never had any complaints thank you eye but direct :)
Multiple options for my face shape. Easy order and quick shipping!
Quick and easy. The online store is setup well, giving all the information I needed, and easy to use.
Quick and easy. The online store is setup well, giving all the information I needed, and easy to use.
Unfortunately, my son could not see out of the glasses. Everything was blurry and the polarization on the sun glasses was blotchy.
Seamless ordering and delivery. My daughter and I are enjoying our glasses
I love my glasses! Such an easy process and great price!
I have been purchasing prescription eyeglasses from this site for YEARS! As my prescription changes, my choices have become limited. The glasses also tend to be more cheaply made than my glasses in the past.
I first ordered from EyeBuyDirect only a few months ago. I was so pleased that I have bought several pairs of glasses in interesting colors for myself. My family members have also bought glasses from them. We are very pleased.
I recently had went to a large store chain to have my exam and ordered a pair of glasses. And the glasses I purchased were not even exactly what I was looking for. I had difficult finding a larger style frame that I liked there... well after I made the purchase, the same day I came home and got on the EyeBuyDirect site... and honestly I couldn't stop finding frames I desired. I bought 6 pairs from the site... and paid less than I paid for 1 pair, for ALL 6 pairs! (And I liked all the frames better.) I am a very satisfied customer. Thank you EyeBuyDirect, I will be back soon to purchase more.
One of my glasses is already scratched and s useless. It is supposed to be scratch proof. I am disappointed. Hope it will be replaced.
Simple and easy, even when managing multiple prescriptions.
Simple and easy, even when managing multiple prescriptions.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.