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EyebuydirectReviews 12,952

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,492
value
5,187
shipping
5,187
returns
131
quality
5,291
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241,778 reviews
Louisiana
2 reviews
0 helpful votes
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Returning glasses/painless!
January 11, 2021
Updated review

Customer service easy to work with, received new order the day I mailed the return. Will always buy from them.
I love EyeBuyDirect they make trying on glasses, painless and fun without having to hear, "I have to sanitize every pair you touch". Not to mention you don't have the pressure of hurrying.

Date of experience: January 11, 2021

I love EyeBuyDirect they make trying on glasses, painless...
November 30, 2020
Previous review

I love EyeBuyDirect they make trying on glasses, painless and fun without having to hear, "I have to sanitize every pair you touch". Not to mention you don't have the pressure of hurrying.

Date of experience: November 30, 2020
Florida
1 review
0 helpful votes
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Small lens scratch
January 11, 2021

I has acquired a small scratch on one lens, contacted eyebuy and they asked to send a photo and what happened? Immediately they were processing a new pair with quality assurance noted. Awesome customer service and NO B. S.!

Date of experience: January 11, 2021
Colorado
1 review
0 helpful votes
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Overall a very positive experience
January 11, 2021

Easy to make selections and 'try on' online before buying. With promotional offer, the glasses were a good value. I ordered 3 pair and like the quality of 2 our of the 3 - the others are already looking pretty beat up with fairly limited use

Date of experience: January 11, 2021
Iowa
1 review
0 helpful votes
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Too big
February 10, 2021

I like the glasses but they are too big so I cannot wear them as they don't stay up.

Date of experience: January 11, 2021
Greenland
1 review
0 helpful votes
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I am happy for the new classes
January 11, 2021
Updated review

I don't have any further to answer to this, not yet

Date of experience: January 11, 2021

I don't have any further to answer to this, not yet
November 30, 2020
Previous review

I don't have any further to answer to this, not yet

Date of experience: November 30, 2020
GB
1 review
0 helpful votes
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5 star service and product
January 11, 2021
Updated review

Excellent service, exceeded expectations! Fast delivery outside of the US, amazing price, and great glasses.

Date of experience: January 11, 2021

So far, so good...
December 1, 2020
Previous review

So far, so good...

Date of experience: December 1, 2020
New Jersey
1 review
0 helpful votes
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Love the price
January 11, 2021

When I saw the price I didn't think the quality would've been so good. But after having it for a month, I must say that i got good quality glasses for an amazing price

Date of experience: January 11, 2021
California
1 review
0 helpful votes
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Great glasses
January 10, 2021

One of the glasses I purchased was perfect, the other could have used a bit more finishing on the nose bridge. Some plastic was half attached and should have been buffed off. The blue light coating is subtle and really helps with headaches. Great purchase!

Date of experience: January 10, 2021
Pennsylvania
1 review
0 helpful votes
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Novice order by a non-online shopper
February 9, 2021

Went to site, found i could shop and didn't feel unfriendly. Placed order for 2 pairs but made a mistake on prescription entry which I only found out after getting glasses. I was. I called customer service expecting a difficult call but was surprisingly spared and as representative explained the issue with prescription entry (- instead of + 200) they said no problem it was covered by their 14 day return policy.! The representative helped me pick other frames and sent me a shipping label at no cost. Dropped off package at post office and waited about 14 day till the replacement order arrived. New order was correct and everything was as easy as open up, try on and off I went! It was good to learn that my mistake with this online shopping company didn't mean I was going to be taken advantage of monetarily. It made me trust EyeBuyDirect so I could buy additional product. That customer service representative was really great!

Date of experience: January 10, 2021
Kansas
1 review
0 helpful votes
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Frames are too big, great price!
January 10, 2021

Both frames I ordered look too wide for my face. On one frame the legs (?) Curve outwardly and they run against my ear, making them very uncomfortable to wear.

Date of experience: January 10, 2021
Illinois
1 review
0 helpful votes
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Love, love, LOVE!
January 10, 2021
Updated review

Super easy and love the discounts! Wish the price for the blue light lenses was less, but what can you do. The quality is PHENOMENAL! Thank you!

Date of experience: January 10, 2021

Super easy and love the discounts!
December 1, 2020
Previous review

Super easy and love the discounts! Wish the price for the blue light lenses was less, but what can you do..

Date of experience: December 1, 2020
North Carolina
1 review
0 helpful votes
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They are okay
May 5, 2021
Updated review

Got my first pair and added on the blue light feature and it didn't work.

Date of experience: January 10, 2021

Cant wait to receive my first pair!
December 1, 2020
Previous review

Cant wait to receive my first pair!

Date of experience: December 1, 2020
Missouri
1 review
0 helpful votes
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I love Eyebuydirect!
January 10, 2021
Updated review

I love EyeBuyDirect. They have helped me get new glasses every time my prescription has changed and they're fast, cheap, and have great customer service.

Date of experience: January 10, 2021

I love EyeBuyDirect
November 8, 2019
Previous review

I love EyeBuyDirect. They have helped me get new glasses every time my prescription has changed and they're fast, cheap, and have great customer service.

Date of experience: November 5, 2019
Oregon
1 review
0 helpful votes
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Great Glasses!
January 10, 2021
Updated review

Although the delivery time stated in the website was inaccurate and I had to wait longer to receive my glasses, that was the only snag in the process. Taking in to account the pandemic and holidays right around the corner delivery speed was okay. Overall I'm very satisfied and happy with both my frames and lenses. My lens prescription is VERY strong, we're talking +4.25, so finding thin demagnified lenses are the main goal in my search for lenses. EyeBuyDirect not only meets that goal but the quality of the lenses are spectacular and easy to keep clean for a price substantially lower than anywhere else making them extremely affordable. I love the virtual try on option because being able to see them on yourself is important before buying to make sure they fit your face. I don't particularly like wearing my glasses but these glasses I actually enjoy and look forward to wearing them and I've also received so many compliments. I will be using EyeBuyDirect for all my glasses needs and would definitely recommend them to anyone else searching for a great deal on good quality frames and lenses.

Date of experience: January 10, 2021

So far so good, we'll see more when I get my glasses...
December 1, 2020
Previous review

So far so good, we'll see more when I get my glasses lol.

Date of experience: December 1, 2020
Maryland
1 review
0 helpful votes
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Dissatisfied
February 9, 2021

Although, I understand we are in the midst of a global pandemic, I would expected delivery times to be slightly delayed. But, I did not anticipate is that it would have taken seven weeks to receive my glasses. Moreover, when I did receive them the prescription was wrong. I ordered readers with a magnification of 175 but lenses are certainly not of that magnification. What I have is impossible to use. Today, my glasses are in the same box they came in and they are sitting on the top shelf of my closet — not being used. This has been fruitful learning experience and one I can say without hesitation, I will not be a return customer.

Date of experience: January 10, 2021
Indiana
1 review
0 helpful votes
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Loves it all
January 10, 2021

I tell all of my friends this is the place to buy your glasses at. The quality for the price really can't be beat.

Date of experience: January 10, 2021
Minnesota
1 review
0 helpful votes
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Tinted lens
January 10, 2021

I thought I ordered transition lens received tinted

Date of experience: January 10, 2021
Florida
3 reviews
0 helpful votes
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Great experience
January 10, 2021
Updated review

I really like how easy it was to view different frames online and purchase as well

Date of experience: January 10, 2021

I really like how easy it was to view different frames...
December 1, 2020
Previous review

I really like how easy it was to view different frames online and purchase as well

Date of experience: December 1, 2020
Washington
1 review
0 helpful votes
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Nice glasses, and I have a hard prescription!
January 10, 2021
Updated review

I have a strange prescription, so I'm thankful you have the option to search by prescription! And that you have lots of options even with that :) Thank you so much.

Date of experience: January 10, 2021

I have a strange prescription, so I'm thankful you...
November 30, 2020
Previous review

I have a strange prescription, so I'm thankful you have the option to search by prescription! And that you have lots of options even with that :) Thank you so much.

Date of experience: November 30, 2020
Ohio
1 review
0 helpful votes
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Beyond expectations
January 10, 2021

Best eyeglasses I've worn and for a fraction of the retail/office prices.

Date of experience: January 10, 2021