EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Love buying my glasses here and now I also buy my son as well. Super satisfied with this website and the glasses quality they carry.
Love buying my glasses here and now I also buy my son as well. Super satisfied with this website and the glasses quality they carry.
I had a small issue on my 5th Order and it was my first time reaching out with a little gripe. The support was superb and replacement glasses sent straight away.
Although my order took longer than I anticipated, I was so happy when my glasses finally came in. Perfect frame fit and the lenses are great and so cute!
I can't blame them for USPS having hard times, but I can suggest that the person taking the call from me that my glasses never arrived doesn't assume I'm lying. Either way, first pair never showed, but they sent a second pair out that did. Thank you for that.
I am very happy with my sunglasses purchase but the glasses are not comfortable on me. Maybe I made a bad choice or they are not adjusted correctly.
I had a great experience with Eye Buy Direct, I was able to input my prescription and pick the lenses that I liked. They were not as expensive as the store with the eye physician and I was able to buy a few pairs for the price I would have paid for one!
La experiencia es buena, pero debido a las condiciones del tiempo era lluvioso y el empaque y los espejuelos estaban completamente húmedos debido la agencia de delivery. Deberían enviar los lentes en sobres o algún material que ya predisponga cualquier condición climatológica.
As a sceptic I was pleasantly surprised at how great the glasses were. I have referred friends to this service and will order again when I need new glasses.
It was easy to order and to get the correct lenses. Quality is just as good as at the eye doctors. Will be obtaining all my future glasses from EyeBuyDirect
Just what I wanted! I'll be ordering from here again!
I love my glasses, my children love their glasses! Easy to use and I like that I can try them on virtually.
Also ordered from Zenni, the same day I ordered from you guys. Was so unimpressed with my order from them & was blown away at the experience with your company. I definitely will be ordering with your company again, loved the experience!
This was an easy process and I received my glasses within a reasonable amount of time. They fit exactly as described. I will definitely continue to recommend to friends and continue to be a customer. Thank you!
Everything seems to be fine except one pair of glasses are too large.
I purchased 2 pair of glasses for myself and 4 pairs for my daughter using my FSA card. This was my first time ever purchasing glasses online and I was a little apprehensive. But the website was very easy to use and the instructions were really easy to follow. I received my glasses first and tried them out for a week. My daughter received hers and had no problems what so ever.one One of the pair I purchased was a little off, and I had to send them back. The return process was super easy. I requested a new pair on a Tuesday evening and by Wednesday morning the new pair was being processed. I was sent a return label and just had to put the pair the going back in a box and send out. I received the new pair by the end of the week. I will definitely be using EyeBuyDirect again.
My glasses are fine. I waited a month for delivery.
Great buying experience but delivery took over a month. Seemed very long.
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Simple to browse and filter for my sizes. The "Try On" feature was really convenient too! Very affordable and convenient!
Simple to browse and filter for my sizes. The "Try On" feature was really convenient too! Very affordable and convenient!
Web site is well designed. Easy to compare possibilities and amend choices.
Web site is so well designed. So easy to compare possibilities and [amend choices.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.