business logo of Eyebuydirect

EyebuydirectReviews 12,955

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
How would you rate Eyebuydirect?
grey star
grey star
grey star
grey star
grey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,492
value
5,187
shipping
5,187
returns
131
quality
5,291
This company does not typically respond to reviews

Instant Feedback

241,780 reviews
New York
1 review
0 helpful votes
Follow Charleny A.
Unfollow Charleny A.
Send Message
Share Review
Report Review

Love this site
January 11, 2021
Updated review

Love buying my glasses here and now I also buy my son as well. Super satisfied with this website and the glasses quality they carry.

Date of experience: January 11, 2021

Love buying my glasses here and now I also buy my son...
November 30, 2020
Previous review

Love buying my glasses here and now I also buy my son as well. Super satisfied with this website and the glasses quality they carry.

Date of experience: November 30, 2020
California
1 review
0 helpful votes
Follow London S.
Unfollow London S.
Send Message
Share Review
Report Review

Superb service
January 11, 2021

I had a small issue on my 5th Order and it was my first time reaching out with a little gripe. The support was superb and replacement glasses sent straight away.

Date of experience: January 11, 2021
Texas
1 review
0 helpful votes
Follow Kris Y.
Unfollow Kris Y.
Send Message
Share Review
Report Review

Better than in person
January 11, 2021

Although my order took longer than I anticipated, I was so happy when my glasses finally came in. Perfect frame fit and the lenses are great and so cute!

Date of experience: January 11, 2021
New York
1 review
0 helpful votes
Follow Jim I.
Unfollow Jim I.
Send Message
Share Review
Report Review

Easy site, rough shipping
January 11, 2021

I can't blame them for USPS having hard times, but I can suggest that the person taking the call from me that my glasses never arrived doesn't assume I'm lying. Either way, first pair never showed, but they sent a second pair out that did. Thank you for that.

Date of experience: January 11, 2021
Virginia
1 review
0 helpful votes
Follow Linda C.
Unfollow Linda C.
Send Message
Share Review
Report Review

Love my sunglasses
January 11, 2021

I am very happy with my sunglasses purchase but the glasses are not comfortable on me. Maybe I made a bad choice or they are not adjusted correctly.

Date of experience: January 11, 2021
Louisiana
1 review
0 helpful votes
Follow Jordyn A.
Unfollow Jordyn A.
Send Message
Share Review
Report Review

Quick Delivery, good product
January 11, 2021

I had a great experience with Eye Buy Direct, I was able to input my prescription and pick the lenses that I liked. They were not as expensive as the store with the eye physician and I was able to buy a few pairs for the price I would have paid for one!

Date of experience: January 11, 2021
Puerto Rico
1 review
0 helpful votes
Follow Lizbeth E.
Unfollow Lizbeth E.
Send Message
Share Review
Report Review

Is great
January 11, 2021

La experiencia es buena, pero debido a las condiciones del tiempo era lluvioso y el empaque y los espejuelos estaban completamente húmedos debido la agencia de delivery. Deberían enviar los lentes en sobres o algún material que ya predisponga cualquier condición climatológica.

Date of experience: January 11, 2021
Wisconsin
1 review
0 helpful votes
Follow Matt N.
Unfollow Matt N.
Send Message
Share Review
Report Review

Good experience
January 11, 2021

As a sceptic I was pleasantly surprised at how great the glasses were. I have referred friends to this service and will order again when I need new glasses.

Date of experience: January 11, 2021
California
1 review
0 helpful votes
Follow JJ A.
Unfollow JJ A.
Send Message
Share Review
Report Review

It was easy to order and to get the correct lenses. Quality is just as good as at the eye doctors. Will be obtaining all my future glasses from EyeBuyDirect

Date of experience: January 11, 2021
Colorado
1 review
0 helpful votes
Follow DJ L.
Unfollow DJ L.
Send Message
Share Review
Report Review

Very pleased!
January 11, 2021

Just what I wanted! I'll be ordering from here again!

Date of experience: January 11, 2021
Montana
1 review
0 helpful votes
Follow Jauna Y.
Unfollow Jauna Y.
Send Message
Share Review
Report Review

Love my glasses
January 11, 2021

I love my glasses, my children love their glasses! Easy to use and I like that I can try them on virtually.

Date of experience: January 11, 2021
New York
1 review
0 helpful votes
Follow Auburn D.
Unfollow Auburn D.
Send Message
Share Review
Report Review

Will be using your site again!
January 11, 2021

Also ordered from Zenni, the same day I ordered from you guys. Was so unimpressed with my order from them & was blown away at the experience with your company. I definitely will be ordering with your company again, loved the experience!

Date of experience: January 11, 2021
Nevada
1 review
0 helpful votes
Follow Julie K.
Unfollow Julie K.
Send Message
Share Review
Report Review

Extremely Satisfied
January 11, 2021

This was an easy process and I received my glasses within a reasonable amount of time. They fit exactly as described. I will definitely continue to recommend to friends and continue to be a customer. Thank you!

Date of experience: January 11, 2021
Missouri
2 reviews
0 helpful votes
Follow Paula P.
Unfollow Paula P.
Send Message
Share Review
Report Review

Everything seems to be fine except one pair of glasses are too large.

Date of experience: January 11, 2021
Texas
1 review
0 helpful votes
Follow Dionisia J.
Unfollow Dionisia J.
Send Message
Share Review
Report Review

Easy returns. Great Customer Service
January 11, 2021

I purchased 2 pair of glasses for myself and 4 pairs for my daughter using my FSA card. This was my first time ever purchasing glasses online and I was a little apprehensive. But the website was very easy to use and the instructions were really easy to follow. I received my glasses first and tried them out for a week. My daughter received hers and had no problems what so ever.one One of the pair I purchased was a little off, and I had to send them back. The return process was super easy. I requested a new pair on a Tuesday evening and by Wednesday morning the new pair was being processed. I was sent a return label and just had to put the pair the going back in a box and send out. I received the new pair by the end of the week. I will definitely be using EyeBuyDirect again.

Date of experience: January 11, 2021
New York
1 review
0 helpful votes
Follow Anna K.
Unfollow Anna K.
Send Message
Share Review
Report Review

Piss poor delivery
February 10, 2021
Updated review

My glasses are fine. I waited a month for delivery.

Date of experience: January 11, 2021

Great glasses!
December 2, 2020
Previous review

Great glasses!

Date of experience: December 2, 2020
Michigan
1 review
0 helpful votes
Follow Liz O.
Unfollow Liz O.
Send Message
Share Review
Report Review

Love My Glasses
January 11, 2021

Great buying experience but delivery took over a month. Seemed very long.

Date of experience: January 11, 2021
Illinois
1 review
0 helpful votes
Follow Jason Z.
Unfollow Jason Z.
Send Message
Share Review
Report Review

.
February 10, 2021
Updated review

..

Date of experience: January 11, 2021

.
December 1, 2020
Previous review

.

Date of experience: December 1, 2020
Indiana
2 reviews
0 helpful votes
Follow Ruth T.
Unfollow Ruth T.
Send Message
Share Review
Report Review

If you have a prescription, highly recommended
January 11, 2021
Updated review

Simple to browse and filter for my sizes. The "Try On" feature was really convenient too! Very affordable and convenient!

Date of experience: January 11, 2021

Simple to browse and filter for my sizes
December 1, 2020
Previous review

Simple to browse and filter for my sizes. The "Try On" feature was really convenient too! Very affordable and convenient!

Date of experience: December 1, 2020
Pennsylvania
1 review
0 helpful votes
Follow Amy B.
Unfollow Amy B.
Send Message
Share Review
Report Review

Will buy from EBD again
January 11, 2021
Updated review

Web site is well designed. Easy to compare possibilities and amend choices.

Date of experience: January 11, 2021

Web site is so well designed
December 2, 2020
Previous review

Web site is so well designed. So easy to compare possibilities and [amend choices.

Date of experience: December 2, 2020