EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
I would never have imagined you could by eyeglasses online and they'd be perfect. This was my 2nd pair and they were exactly the right vision. No adjustments needed and excellent prices.
I bought the the glasses for my great niece, She wanted a pair like mine so I got her a pair as a Christmas gift. She really really loves them.
Too many selections. Confusing. It's great to have a few options but it could be confusing at the same time.
Too many selections. Confusing. It's great to have a few options but it could be confusing at the same time.
I purchased multiple colors of the same frame and found the site hard too navigate
Hard too figure out how to purchase w/o lenses
I have had a very pleasant experience, and your customer service is excellent
We loved the glasses when they finally got here. Delivery took a lot longer than expected.
Beautiful glasses for a more than reasonable price. But in one pair I can see the numbers on my lenses. I'm not sending them back though because you can only see the numbers in bright direct light when you hold them up.
Beautiful glasses for a more than reasonable price
Good experience, took awhile for delivery but worth the wait. Nice return policy!
I've ordered from EBD before but this time it took 30+ Days to receive my order and it wasn't even acknowledge for weeks.
Thank you, I love being able to shop for eyeglasses in the comfort of my own home.
Thank you, I love being able to shop for eyeglasses in the comfort of my own home.
The frames for both glasses are extremely flimsy and definitely not what I expected for the price. I normally order from zenni and spend quite a bit less and received better quality frames.
Great selection of frames and the prices are UNBEATABLE! Customer service people are nice and ordering is easy. Thank you EyeBuyDirect
Great selection of frames and the prices are UNBEATABLE! Customer service people are nice and ordering is easy. Thank you EyeBuyDirect
It was confusing to choose the correct options, but eventually, through the website, I got it. It was a good purchase!
Ordering from my phone was easier than from laptop. The website on my laptop was confusing when selecting lense details. Strange no?
THe eyeglasses were okay. However, the glare protection needs improvement. There is too much haze when looking into lights.
Glasses arms were on the small side for my big head. I wish they had options for longer ones.
Great love the try on feature, but I should have paid attention to the measurements and not rely solely on the try-one feature. As a result my glasses were too big but GREAT customer service at EyeBuyDirect, they reached out to me and allowed me to return and get a proper sized pair of glasses. Really great customer service and I loved the glasses style!
EyeBuyDirect has a large selection of glasses to choose from.
Glasses came at the expected time and are really cute. I can't wait to wear them!
Returning customer. Good selection and good prices
Returning customer. Good selection and good prices
Selection is great and the prices are even better.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.