business logo of Eyebuydirect

EyebuydirectReviews 12,955

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,492
value
5,187
shipping
5,187
returns
131
quality
5,291
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Instant Feedback

241,780 reviews
Georgia
1 review
0 helpful votes
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Great quality!
January 13, 2021

I would never have imagined you could by eyeglasses online and they'd be perfect. This was my 2nd pair and they were exactly the right vision. No adjustments needed and excellent prices.

Date of experience: January 13, 2021
Texas
2 reviews
0 helpful votes
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Khloe
January 13, 2021

I bought the the glasses for my great niece, She wanted a pair like mine so I got her a pair as a Christmas gift. She really really loves them.

Date of experience: January 13, 2021
California
1 review
0 helpful votes
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Could be better
February 11, 2021
Updated review

Too many selections. Confusing. It's great to have a few options but it could be confusing at the same time.

Date of experience: January 12, 2021

Too many selections
December 26, 2020
Previous review

Too many selections. Confusing. It's great to have a few options but it could be confusing at the same time.

Date of experience: November 26, 2020
Georgia
1 review
0 helpful votes
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Great looking glasses
February 11, 2021
Updated review

I purchased multiple colors of the same frame and found the site hard too navigate

Date of experience: January 12, 2021

Hard too figure out how to purchase w/o lenses
January 1, 2021
Previous review

Hard too figure out how to purchase w/o lenses

Date of experience: December 2, 2020
Puerto Rico
1 review
0 helpful votes
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Excellent
January 12, 2021

I have had a very pleasant experience, and your customer service is excellent

Date of experience: January 12, 2021
New Jersey
1 review
0 helpful votes
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My daughter loves her glasses.
January 12, 2021

We loved the glasses when they finally got here. Delivery took a lot longer than expected.

Date of experience: January 12, 2021
Indiana
1 review
0 helpful votes
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Love both pairs... but
January 12, 2021
Updated review

Beautiful glasses for a more than reasonable price. But in one pair I can see the numbers on my lenses. I'm not sending them back though because you can only see the numbers in bright direct light when you hold them up.

Date of experience: January 12, 2021

Beautiful glasses for a more than reasonable price
December 3, 2020
Previous review

Beautiful glasses for a more than reasonable price

Date of experience: December 3, 2020
Maryland
1 review
0 helpful votes
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Good glasses!
January 12, 2021

Good experience, took awhile for delivery but worth the wait. Nice return policy!

Date of experience: January 12, 2021
New York
1 review
0 helpful votes
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Long wait time..
February 11, 2021

I've ordered from EBD before but this time it took 30+ Days to receive my order and it wasn't even acknowledge for weeks.

Date of experience: January 12, 2021
South Carolina
1 review
0 helpful votes
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Thank you, I love being able to shop for eyeglasses in the comfort of my own home.

Date of experience: January 12, 2021

Thank you, I love being able to shop for eyeglasses...
December 2, 2020
Previous review

Thank you, I love being able to shop for eyeglasses in the comfort of my own home.

Date of experience: December 2, 2020
Arizona
1 review
0 helpful votes
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Disappointed
February 11, 2021

The frames for both glasses are extremely flimsy and definitely not what I expected for the price. I normally order from zenni and spend quite a bit less and received better quality frames.

Date of experience: January 12, 2021
New Hampshire
2 reviews
0 helpful votes
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Great quality, fast turnaround
January 12, 2021
Updated review

Great selection of frames and the prices are UNBEATABLE! Customer service people are nice and ordering is easy. Thank you EyeBuyDirect

Date of experience: January 12, 2021

Great selection of frames and the prices are UNBEATABLE!
December 3, 2020
Previous review

Great selection of frames and the prices are UNBEATABLE! Customer service people are nice and ordering is easy. Thank you EyeBuyDirect

Date of experience: December 3, 2020
California
1 review
0 helpful votes
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Good Product
January 12, 2021
Updated review

It was confusing to choose the correct options, but eventually, through the website, I got it. It was a good purchase!

Date of experience: January 12, 2021

Ordering from my phone was easier than from laptop
November 30, 2020
Previous review

Ordering from my phone was easier than from laptop. The website on my laptop was confusing when selecting lense details. Strange no?

Date of experience: November 30, 2020
Wisconsin
1 review
0 helpful votes
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My review
February 11, 2021
Updated review

THe eyeglasses were okay. However, the glare protection needs improvement. There is too much haze when looking into lights.

Date of experience: January 12, 2021

So far so good
November 29, 2020
Previous review

So far so good

Date of experience: November 29, 2020
Pennsylvania
1 review
0 helpful votes
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Great Prices
January 12, 2021

Glasses arms were on the small side for my big head. I wish they had options for longer ones.

Date of experience: January 12, 2021
Michigan
2 reviews
0 helpful votes
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Love EyeBuyDirect!
January 12, 2021
Updated review

Great love the try on feature, but I should have paid attention to the measurements and not rely solely on the try-one feature. As a result my glasses were too big but GREAT customer service at EyeBuyDirect, they reached out to me and allowed me to return and get a proper sized pair of glasses. Really great customer service and I loved the glasses style!

Date of experience: January 12, 2021

Great love the try on feature!
December 2, 2020
Previous review

Great love the try on feature!

Date of experience: December 2, 2020
Florida
1 review
0 helpful votes
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Best Sale Ever!
January 12, 2021

EyeBuyDirect has a large selection of glasses to choose from.

Date of experience: January 12, 2021
California
1 review
0 helpful votes
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Great service as usual
January 12, 2021

Glasses came at the expected time and are really cute. I can't wait to wear them!

Date of experience: January 12, 2021
Maryland
1 review
0 helpful votes
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Latest Order
January 12, 2021
Updated review

Returning customer. Good selection and good prices

Date of experience: January 12, 2021

Returning customer
November 30, 2020
Previous review

Returning customer. Good selection and good prices

Date of experience: November 30, 2020
California
3 reviews
0 helpful votes
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Great prices
January 12, 2021

Selection is great and the prices are even better.

Date of experience: January 12, 2021