EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
The original order was not correct. This was after I had someone from Eyebuy Direct walk me through the order. Both the original and corrected order took a long time to receive. The end product exceeded my expectations. I wanted some reading glasses that did not reflect off light when on Zoom meeting, which they do a great job of. Also they feel good and look good.
Glasses were a great price and amazing quality. Even came in a holiday box since delivery was around Christmas :)
Got my glasses in less than 2 days and looked exactly as pictured. Good quality especially for the low price compared to stores.
Easy and loved that I could see what they looked like on me before I got them!
Easy and loved that I could see what they looked like on me before I got them!
I've had GREAT experiences with other purchases, however these glasses slide off of my nose way too often
I ordered glasses for my husband. The doctor's office wrote down the wrong prescription but we didn't realize until the glasses arrived and my husband couldn't see. I filled out return forms on EyeBuyDirect, immediately reordered the glasses and they took care of it all. They emailed me to confirm the prescription and took care of it all not charge to me. It was great! I will always come back here for glasses.
EyeBuyDirect is wonderful. I can try glasses on and it is by far the best deal.
You guys reacted in a timely manner, when my new frames broke.
It was difficult to choose glasses that could accommodate my complex prescription
Product was as expected. Took about a month to receive the glasses though.
I tried multiple pairs. The price and products were great (I use them for my son), but I have such a strong strength of prescription and the lenses were just not up to the quality level for those.
Really simple and intuitive process, especially for my first time online shopping for prescription glasses. My only issue would be not receiving a working tracking number. I wasn't able to find where the glasses were until they arrived. But it did make for a lovely Christmas surprise.
Really simple and intuitive process, especially for my first time online shopping for prescription glasses.
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Before EBD, I was needing new frames due to the fact my old ones were starting to get old from daily use. I found frames that I fell in love with on EBD's website, including my first pair of prescription sunglasses. I bought Pursuit in Purple and Deja Vu in Purple with a purple tint on the lens, both with prescription lens. They arrived a day or two before their initial delivery date, and I was very happy with both products!
I'm new to wearing glasses, and wanted a spare. I inputted the Rx numbers into the website the best I could. When the glasses came in, they worked for reading, but not for driving which I was expecting. I think what happened is that my eye doctor had two Rx's on file, one for distance, and one for reading. The glasses are nice, but I already have (non-prescription) reading glasses. Not sure if I should spend the time to try to exchange or what? Let me know what you can do for me.
Easy, stress free and lots of choices. Beautiful styles, no crowds, no waiting. Great fit.
Frames were were of average quality, but I was pleasantly surprised at the quality of the optics. Good value.
Bought 3 different styles of frames each with a different type of lenses, all at a fair price, very happy.
Delivery took a month and script must be wrong bc I can not read in these glasses.
Flawless experience, perfect fit. Keep up great work.
Shopping for the glasses was a great experience - I love their try on and comparison functions. I bought a couple pairs to try in person, and returned a few of them. I bought frames with no prescriptions so that I could easily return, and will get prescriptions put in locally. I wish their returns process was easier - glasses are something I plan to wear very often and therefore it is not unreasonable to want to try them on in person and not just in a picture online. The shipping time was also very long, but that may have been due to the holidays.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.