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EyebuydirectReviews 12,971

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,493
value
5,187
shipping
5,187
returns
131
quality
5,291
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241,791 reviews
Minnesota
1 review
0 helpful votes
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The original order was not correct. This was after I had someone from Eyebuy Direct walk me through the order. Both the original and corrected order took a long time to receive. The end product exceeded my expectations. I wanted some reading glasses that did not reflect off light when on Zoom meeting, which they do a great job of. Also they feel good and look good.

Date of experience: January 16, 2021
Massachusetts
1 review
0 helpful votes
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Glasses for my toddler
January 17, 2021

Glasses were a great price and amazing quality. Even came in a holiday box since delivery was around Christmas :)

Date of experience: January 16, 2021
Indiana
1 review
0 helpful votes
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Quick and inexpensive
January 17, 2021

Got my glasses in less than 2 days and looked exactly as pictured. Good quality especially for the low price compared to stores.

Date of experience: January 16, 2021
Mississippi
1 review
0 helpful votes
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Amazing
January 15, 2021
Updated review

Easy and loved that I could see what they looked like on me before I got them!

Date of experience: January 15, 2021

Easy and loved that I could see what they looked like...
December 6, 2020
Previous review

Easy and loved that I could see what they looked like on me before I got them!

Date of experience: December 6, 2020
Illinois
1 review
0 helpful votes
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I've had GREAT experiences with other purchases, however these glasses slide off of my nose way too often

Date of experience: January 15, 2021
New York
1 review
0 helpful votes
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Wrong Prescription Fixed in a Flash!
January 17, 2021
Updated review

I ordered glasses for my husband. The doctor's office wrote down the wrong prescription but we didn't realize until the glasses arrived and my husband couldn't see. I filled out return forms on EyeBuyDirect, immediately reordered the glasses and they took care of it all. They emailed me to confirm the prescription and took care of it all not charge to me. It was great! I will always come back here for glasses.

Date of experience: January 15, 2021

EyeBuyDirect is wonderful
December 6, 2020
Previous review

EyeBuyDirect is wonderful. I can try glasses on and it is by far the best deal.

Date of experience: December 6, 2020
New Jersey
1 review
0 helpful votes
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Love my frames!
January 15, 2021

You guys reacted in a timely manner, when my new frames broke.

Date of experience: January 15, 2021
Montana
1 review
0 helpful votes
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Eyeglasses
January 15, 2021

It was difficult to choose glasses that could accommodate my complex prescription

Date of experience: January 15, 2021
California
1 review
0 helpful votes
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Decent Glasses
February 14, 2021

Product was as expected. Took about a month to receive the glasses though.

Date of experience: January 15, 2021
Louisiana
1 review
0 helpful votes
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Great, but not for my strength
January 15, 2021

I tried multiple pairs. The price and products were great (I use them for my son), but I have such a strong strength of prescription and the lenses were just not up to the quality level for those.

Date of experience: January 15, 2021
Oregon
1 review
0 helpful votes
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Great Quality At A Generous Price
January 14, 2021
Updated review

Really simple and intuitive process, especially for my first time online shopping for prescription glasses. My only issue would be not receiving a working tracking number. I wasn't able to find where the glasses were until they arrived. But it did make for a lovely Christmas surprise.

Date of experience: January 14, 2021

Really simple and intuitive process, especially for...
December 5, 2020
Previous review

Really simple and intuitive process, especially for my first time online shopping for prescription glasses.

Date of experience: December 5, 2020
Hawaii
1 review
0 helpful votes
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Long delivery time
January 14, 2021
Updated review

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Date of experience: January 14, 2021

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January 4, 2021
Previous review

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Date of experience: December 5, 2020
New Jersey
1 review
0 helpful votes
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Well-needed!
January 14, 2021

Before EBD, I was needing new frames due to the fact my old ones were starting to get old from daily use. I found frames that I fell in love with on EBD's website, including my first pair of prescription sunglasses. I bought Pursuit in Purple and Deja Vu in Purple with a purple tint on the lens, both with prescription lens. They arrived a day or two before their initial delivery date, and I was very happy with both products!

Date of experience: January 14, 2021
Illinois
1 review
0 helpful votes
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Prescription nunbers Inputting
February 13, 2021

I'm new to wearing glasses, and wanted a spare. I inputted the Rx numbers into the website the best I could. When the glasses came in, they worked for reading, but not for driving which I was expecting. I think what happened is that my eye doctor had two Rx's on file, one for distance, and one for reading. The glasses are nice, but I already have (non-prescription) reading glasses. Not sure if I should spend the time to try to exchange or what? Let me know what you can do for me.

Date of experience: January 14, 2021
Kentucky
1 review
0 helpful votes
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EyeBuyDirect
January 14, 2021

Easy, stress free and lots of choices. Beautiful styles, no crowds, no waiting. Great fit.

Date of experience: January 14, 2021
Texas
2 reviews
0 helpful votes
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First time buyer.
January 14, 2021
Updated review

Frames were were of average quality, but I was pleasantly surprised at the quality of the optics. Good value.

Date of experience: January 14, 2021

So far so good
December 5, 2020
Previous review

So far so good.

Date of experience: December 5, 2020
California
1 review
0 helpful votes
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Multiple pairs for a great price!
January 14, 2021

Bought 3 different styles of frames each with a different type of lenses, all at a fair price, very happy.

Date of experience: January 14, 2021
Pennsylvania
1 review
0 helpful votes
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Prescription eyeglasses
May 5, 2021

Delivery took a month and script must be wrong bc I can not read in these glasses.

Date of experience: January 14, 2021
New York
1 review
0 helpful votes
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Best way to buy glasses
January 14, 2021

Flawless experience, perfect fit. Keep up great work.

Date of experience: January 14, 2021
Wisconsin
1 review
0 helpful votes
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Great glasses, okay shippping/returns
January 14, 2021

Shopping for the glasses was a great experience - I love their try on and comparison functions. I bought a couple pairs to try in person, and returned a few of them. I bought frames with no prescriptions so that I could easily return, and will get prescriptions put in locally. I wish their returns process was easier - glasses are something I plan to wear very often and therefore it is not unreasonable to want to try them on in person and not just in a picture online. The shipping time was also very long, but that may have been due to the holidays.

Date of experience: January 14, 2021