EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Very good service and product from this company i recommend it to all my friends.
Very good service and product from this company i recommend it to all my friends.
Daughter keeps breaking her glasses and I didn't want to pay another $200-&300 so she suggested this site I was happy as hell yet worried about the experience. I was very impressed and very satisfied!
It was shipping for over a month. I finally hassled Route and it magically showed up the next day.
I am a return shopper - would be 5 stars if i could click 1 button "reorder" what I had already purchased
I am a return shopper - would be 5 stars if i could click 1 button "reorder" what I had already purchased
I love the glasses but not the shipping time, it took almost a month.
It was quick and easy, and I love my new glasses! The prescription was perfect!
Excellent quality frames and lenses, quick shipping, great customer service.
Simple, quick, and straightforward. The online "Try On" function is great.
Return process was difficult because I do not have a printer. I mailed it as your representative instructed but I never received a refund.
I had to call in to tell them it was never delivered to my address. I was told they would expedite a replace and send me a shipped email with tracking. That did not happen either.
Much easier than most sites to try on. I was able to facilitate and find info regarding size and shape easily
Much easier than most sites to try on. I was able to facilitate and find info regarding size and shape easily
Great, but was unaware that I need to pay duties on the glasses.
Could be better if more sunglasses had my RX availability
Could be better if more sunglasses had my RX availability
I waited too many days before I receive my glasses, the delivery time was terrible.
Called the hotline and the attendant was very helpful.
Called the hotline and the attendant was very helpful.
First time user so not experienced in the website but it was frustrating when i had to keep entering the information every time I selected a different pair of glasses. I would have to enter my prescription information over and over again.
Caused a lot of confusion with order number mixes up with customer with the same name. Difficult to communicate with customer service rep.
I've ordered several pies of glasses from here and I've been satisfied every time. Quality of the product, shipping time, price, and even customer service have all been wonderful every time.
I appreciated the ease of selecting glasses, being able to take a picture and see myself in them before I placed my order, entering in my prescription information was not difficult, and ordering the glasses was easy to manage. In addition, EyeBuyDirect provides a variety of stylish frames to choose from. I plan to purchase another pair in a different style for my birthday.;+)
Easy to manage and love that you can take a picture and see yourself in the glasses.
I initially ordered glasses from Eyebuydirect because I received an email promo claiming 15% off my purchase and 2-day shipping. It took a week for the glasses to ship out and 3 more weeks to be delivered.
It took over two weeks to get our products. I was disappointed with the delivery time. I understand that we ordered at a very busy time but I think that needs to be relayed at check out. I think it's misleading to say that you're going to get your order within 3 to 4 days when in actuality it could be 14 days.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.