business logo of Eyebuydirect

EyebuydirectReviews 12,971

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,493
value
5,187
shipping
5,187
returns
131
quality
5,291
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241,793 reviews
California
1 review
0 helpful votes
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Very good service and product from this company i recommend it to all my friends.

Date of experience: January 17, 2021

Very good service and product from this company i recommend...
December 7, 2020
Previous review

Very good service and product from this company i recommend it to all my friends.

Date of experience: December 7, 2020
California
1 review
0 helpful votes
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Great experience
January 17, 2021

Daughter keeps breaking her glasses and I didn't want to pay another $200-&300 so she suggested this site I was happy as hell yet worried about the experience. I was very impressed and very satisfied!

Date of experience: January 17, 2021
Pennsylvania
1 review
0 helpful votes
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It took forever.
February 16, 2021
Updated review

It was shipping for over a month. I finally hassled Route and it magically showed up the next day.

Date of experience: January 17, 2021

Niceu
December 7, 2020
Previous review

Niceu

Date of experience: December 7, 2020
Washington
1 review
0 helpful votes
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A best value in eyeglass wear
January 19, 2021
Updated review

I am a return shopper - would be 5 stars if i could click 1 button "reorder" what I had already purchased

Date of experience: January 17, 2021

I am a return shopper
February 5, 2020
Previous review

I am a return shopper - would be 5 stars if i could click 1 button "reorder" what I had already purchased

Date of experience: February 2, 2020
Virginia
1 review
0 helpful votes
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Great glasses, not so great shipping
February 16, 2021

I love the glasses but not the shipping time, it took almost a month.

Date of experience: January 17, 2021
Texas
1 review
0 helpful votes
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Love my glasses!
January 19, 2021
Updated review

It was quick and easy, and I love my new glasses! The prescription was perfect!

Date of experience: January 17, 2021

It was quick and easy
December 8, 2020
Previous review

It was quick and easy

Date of experience: December 8, 2020
Washington
1 review
0 helpful votes
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Such a great way to buy eyeglasses
January 17, 2021
Updated review

Excellent quality frames and lenses, quick shipping, great customer service.

Date of experience: January 17, 2021

Simple, quick, and straightforward
December 8, 2020
Previous review

Simple, quick, and straightforward. The online "Try On" function is great.

Date of experience: December 8, 2020
Arizona
1 review
0 helpful votes
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Return was never refunded
February 16, 2021

Return process was difficult because I do not have a printer. I mailed it as your representative instructed but I never received a refund.

Date of experience: January 17, 2021
Washington
1 review
0 helpful votes
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Not Delivered to My Address
February 16, 2021

I had to call in to tell them it was never delivered to my address. I was told they would expedite a replace and send me a shipped email with tracking. That did not happen either.

Date of experience: January 17, 2021
Florida
2 reviews
1 helpful vote
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Poor quality
February 16, 2021
Updated review

Much easier than most sites to try on. I was able to facilitate and find info regarding size and shape easily

Date of experience: January 17, 2021

Much easier than most sites to try on
December 7, 2020
Previous review

Much easier than most sites to try on. I was able to facilitate and find info regarding size and shape easily

Date of experience: December 7, 2020
Ireland
1 review
0 helpful votes
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Love my new glasses
January 17, 2021

Great, but was unaware that I need to pay duties on the glasses.

Date of experience: January 17, 2021
New Jersey
1 review
0 helpful votes
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Was OK
February 16, 2021
Updated review

Could be better if more sunglasses had my RX availability

Date of experience: January 17, 2021

Could be better if more sunglasses had my RX availability
January 7, 2021
Previous review

Could be better if more sunglasses had my RX availability

Date of experience: December 7, 2020
North Carolina
1 review
0 helpful votes
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Excellent price, easy to order!
January 17, 2021

I waited too many days before I receive my glasses, the delivery time was terrible.

Date of experience: January 16, 2021
Maryland
1 review
0 helpful votes
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Great!
January 16, 2021
Updated review

Called the hotline and the attendant was very helpful.

Date of experience: January 16, 2021

Called the hotline and the attendant was very helpful
December 7, 2020
Previous review

Called the hotline and the attendant was very helpful.

Date of experience: December 7, 2020
Oregon
1 review
0 helpful votes
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Ordering not user friendly
February 15, 2021

First time user so not experienced in the website but it was frustrating when i had to keep entering the information every time I selected a different pair of glasses. I would have to enter my prescription information over and over again.

Date of experience: January 16, 2021
Louisiana
1 review
0 helpful votes
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Caused a lot of confusion with order number mixes up with customer with the same name. Difficult to communicate with customer service rep.

Date of experience: January 16, 2021
Illinois
1 review
0 helpful votes
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Consistently Wonderful!
January 16, 2021

I've ordered several pies of glasses from here and I've been satisfied every time. Quality of the product, shipping time, price, and even customer service have all been wonderful every time.

Date of experience: January 16, 2021
Georgia
1 review
0 helpful votes
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A Satisfied Customer
January 16, 2021
Updated review

I appreciated the ease of selecting glasses, being able to take a picture and see myself in them before I placed my order, entering in my prescription information was not difficult, and ordering the glasses was easy to manage. In addition, EyeBuyDirect provides a variety of stylish frames to choose from. I plan to purchase another pair in a different style for my birthday.;+)

Date of experience: January 16, 2021

Easy to manage and love that you can take a picture...
December 7, 2020
Previous review

Easy to manage and love that you can take a picture and see yourself in the glasses.

Date of experience: December 7, 2020
Maine
1 review
0 helpful votes
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2 day shipping = 1 month
February 16, 2021
Updated review

I initially ordered glasses from Eyebuydirect because I received an email promo claiming 15% off my purchase and 2-day shipping. It took a week for the glasses to ship out and 3 more weeks to be delivered.

Date of experience: January 16, 2021

It was fine
December 7, 2020
Previous review

It was fine.

Date of experience: December 7, 2020
Arizona
1 review
0 helpful votes
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Satisfied
January 16, 2021
Updated review

It took over two weeks to get our products. I was disappointed with the delivery time. I understand that we ordered at a very busy time but I think that needs to be relayed at check out. I think it's misleading to say that you're going to get your order within 3 to 4 days when in actuality it could be 14 days.

Date of experience: January 16, 2021

Its fine
December 2, 2020
Previous review

Its fine

Date of experience: December 2, 2020