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EyebuydirectReviews 12,985

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,493
value
5,187
shipping
5,187
returns
131
quality
5,291
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Illinois
1 review
0 helpful votes
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Great Quality
February 28, 2021

These are the best lenses I've ever worn. Things are so clear, I can't believe it. My last pairs w the same prescription were never this sharp. Both pairs look and feel great! At this price I am placing another order!

Date of experience: January 27, 2021
Florida
1 review
0 helpful votes
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Didn't fit
February 26, 2021

The actual prescription was perfect just that the frames were too tight and may need to be worn in

Date of experience: January 27, 2021
Texas
2 reviews
0 helpful votes
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Quality product
January 27, 2021
Updated review

When we filtered by RX and Progressive, the frame Vista was listed; however, it turned out to be ineligible for this purchase :(

Date of experience: January 27, 2021

When we filtered by RX and Progressive, the frame Vista...
December 17, 2020
Previous review

When we filtered by RX and Progressive, the frame Vista was listed; however, it turned out to be ineligible for this purchase :(

Date of experience: December 17, 2020
Illinois
1 review
0 helpful votes
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Style and value
January 27, 2021

Being able to try on glasses through photo "try-on" as well as comparing labeled dimensions of frame and lenses helped make it easy to make an informed decision. I've conveniently purchased more stylish frames than I would have otherwise, especially watching coupons and specials.

Date of experience: January 27, 2021
GB
3 reviews
4 helpful votes
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Very disappointed, constantly smudged
February 26, 2021

There is a film on both lenses that makes it very tiring. Also they smudge instantly, I am constantly having to clean them.

Date of experience: January 27, 2021
Pennsylvania
1 review
0 helpful votes
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Easy and affordable!
February 28, 2021
Updated review

Would love to see the size marked on the same page as the glasses rather than having to click through the styles only to find it isn't in my size.

Date of experience: January 27, 2021

Would love to see the size marked on the same page...
December 18, 2020
Previous review

Would love to see the size marked on the same page as the glasses rather than having to click through the styles only to find it isn't in my size.

Date of experience: December 18, 2020
Michigan
1 review
0 helpful votes
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Good glasses, adequate price
January 27, 2021
Updated review

Frames are a good price, but it is more expensive than I expected when adding the lens. They came in quickly.

Date of experience: January 27, 2021

Frames are a good price, but it is more expensive than...
January 17, 2021
Previous review

Frames are a good price, but it is more expensive than I expected when adding the frame. I was able to find a good coupon that helped a bit.

Date of experience: December 18, 2020
Texas
1 review
0 helpful votes
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Extremely Satisfied Customer
January 27, 2021
Updated review

Rep exceptionally helpful. GREAT experience with ordering. This was my second order. The first was for my glasses and the second for my grand daughter. I am extremely satisfied with mine. Beautiful style and quality. Second order was great. She loves them. I have recommended EYE BUY DIRECT to friends.

Date of experience: January 27, 2021

Rep exceptionally helpful
December 18, 2020
Previous review

Rep exceptionally helpful. Good experience with ordering.

Date of experience: December 18, 2020
California
1 review
0 helpful votes
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The glasses and prices are great, however I made a mistake while putting in my prescription and have since submitted two requests for a return on the item in hope of reordering with the correct prescription, but have not heard from anyone in a while. Those glasses have remained in the boxes they arrived in still unworn to this day

Date of experience: January 27, 2021
New Hampshire
1 review
0 helpful votes
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Not your fault
January 27, 2021
Updated review

I've been getting my glasses from you for years. The quality and service are topnotch. This delay in delivery was due to the postoffice.

Date of experience: January 27, 2021

I've been getting my glasses from you for years
December 18, 2020
Previous review

I've been getting my glasses from you for years. The quality and service are topnotch.

Date of experience: December 18, 2020
Texas
1 review
0 helpful votes
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Awesome
January 27, 2021
Updated review

Alone the price and savings I get here are incredible! The virtual try-on feature is an awesome tool; I was worried about if my glasses will look right on med; with this feature, you guys make that possible. Thank EyeBuyDirect. A long life customer right here!

Date of experience: January 27, 2021

Alone the price and savings I get here are incredible!
December 18, 2020
Previous review

Alone the price and savings I get here are incredible! The virtual try-on feature is an awesome tool; I was worried about if my glasses will look right on med; with this feature, you guys make that possible. Thank EyeBuyDirect. A long life customer right here!

Date of experience: December 18, 2020
Texas
1 review
0 helpful votes
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Buying glasses online
January 27, 2021
Updated review

I'm very pleased with my new glasses. They fit, don't need adjusting and the prescription is right on. The process was easy. I won't hesitate to buy glasses again with Eye Buy Direct. The only drawback I had was when I checked out, I wasn't given a chance to put in a discount code.

Date of experience: January 27, 2021

When I checked out, I wasn't given a chance to put...
January 14, 2021
Previous review

When I checked out, I wasn't given a chance to put in a discount code.

Date of experience: December 15, 2020
California
1 review
0 helpful votes
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Love this company
February 27, 2021
Updated review

It's easy and the glasses are so pretty! Can't wait to receive my new pairs!

Date of experience: January 26, 2021

It's easy and the glasses are so pretty!
December 17, 2020
Previous review

It's easy and the glasses are so pretty! Can't wait to receive my new pairs!

Date of experience: December 17, 2020
Maryland
1 review
0 helpful votes
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I order regularly!
January 26, 2021
Updated review

I love EyeBuyDirect because it gives me fresh eye glass options for when I want to change up my look every few months. Great selection and fast shipping!

Date of experience: January 26, 2021

Simple, easy, I found what I came for and another pair...
December 17, 2020
Previous review

Simple, easy, I found what I came for and another pair too!

Date of experience: December 17, 2020
Florida
1 review
0 helpful votes
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Great glasses
January 26, 2021

I've gotten a lot of compliments with these glasses, they are so cute and they more expensive then they actually are

Date of experience: January 26, 2021
New York
1 review
0 helpful votes
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I'd do it again
January 26, 2021

Very good experience. I would definitely buy from eyebuydirect again and I already recommended you to a friend

Date of experience: January 26, 2021
South Carolina
1 review
0 helpful votes
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Quick service
February 27, 2021

EyeBuy Direct replaced a pair of broken glasses quickly! After I sent an email they got back to me right away!

Date of experience: January 26, 2021
Texas
1 review
0 helpful votes
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Great glasses
January 26, 2021

This was the first time that I purchased glasses online. It was a smooth and easy experience.

Date of experience: January 26, 2021
New York
1 review
0 helpful votes
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Great glasses for a great price
January 26, 2021

A friend recommended this site. I wanted prescriptions sunglasses but didn't want to pay the high price of local places. So for $35 I got them through EyeBuyDirect. The only thing that I did not like was that the sunglass part of the sunglasses was flat vs if you look at other glasses they are curved so they almost look like those spy glasses you get in a shop. I still like them and the experience but just a bit disappointed that they came that way. I had no idea they would be different the all the other glasses I've had.

Date of experience: January 26, 2021
Montana
1 review
0 helpful votes
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Easiest Way To Buy Glasses
January 26, 2021

I've purchased multiple pairs of glasses from EyeBuyDirect and have loved the simplicity of the process. It's easy to virtually try on frames, add a prescription, and get them ordered.

Date of experience: January 26, 2021