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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I am a repeat customer for the simple reason I have had consistent positive experiences many times now.
This is my second time buying glasses with eyebuydirect. I LOVE THEM SO MUCH. My first time buying the glasses got lost on the mail but the customer service was so amazing so sweet they help me and send me another one free of cost. This is why I will continue buying from you.
This is my second time buying glasses with eyebuydirect. I LOVE THEM SO MUCH. My first time buying the glasses got lost on the mail but the customer service was so amazing so sweet they help me and send me another one free of cost. This is why I will continue buying from you.
Very happy with quality of glasses I have received over the past 10 years. And the customer service is there for you. They are the best.
No issues with significant cost savings over other retail outlets.
Decent experience buying the glasses, and happy with them. The shipping was ridiculous though. It took more than five weeks for the glasses to arrive - they were supposed to be a Christmas present. Make sure you buy your glasses well in advance.
Shipping was quick and the lenses are crystal clear.
Second day and already a big scratch. I paid for the highest priced scratch resistant lenses but it feels like a waste of money. Oh well, live and learn.
This is my third pair from eyebuy direct and like always it was a breeze. Good selection of frames and easy to use website.
So far, the experience has been very easy to follow and everything has been accessible.
So far, the experience has been very easy to follow and everything has been accessible.
Quick delivery. Great product. Great prices. I will continue to order glasses here.
I received my replacement glasses and the progressive lenses were improved as I requested
I am a bit confused about delivery terms. Website said 2 days. Now when I go to shippping page it says 7 to 10 days. Not very helpful.
Great! I appreciated the videos that helped determine the PD.
They have good customer service and quick delivery
I was nervous but am taking a chance since you guarantee your returns for any reason
I was nervous but am taking a chance since you guarantee your returns for any reason
Always a good experience. Thanks for the discounts!
Always a good experience. Thanks for the discounts!
The glasses I received had an awful reflective quality. Its distracting and makes it hard to see. When I asked about exchanging it I was told I needed the original boxes and bags the glasses came in. I'd discarded the boxes already. I gave up. I won't be using your services again.
Entire ordering process is simple, glasses well made, fits great, looks amazing and happy with the over all product and service!
I bought these and don't get me wrong they're cute but the frame broke within a week and a half of me wearing them. I tapped them on my table and it cracked across
SO EASY SO FAST! I was actually surprised at how easy this was, and how fast it was. Honestly. I spent an hour and a half waiting for my eye doctor to even discuss the frame options. ThIS WAS SO MUCH EASIER
SO EASY SO FAST! I was actually surprised at how easy this was, and how fast it was. Honestly. I spent an hour and a half waiting for my eye doctor to even discuss the frame options. ThIS WAS SO MUCH EASIER
This is my 4th eyeglasses with you and I am always very satisfied
It' always easy to purchase here! Glasses are high quality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members