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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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It was very helpful to be able to virtually try them on.
It was very helpful to be able to virtually try them on.
Glasses were nicer than expected. Prescription was precise. However my shipping carton, storage box, eyeglass case & soft storage bag were all WET due to the rainy weather... Perhaps you would consider enclosing these items into one small plastic bag before placing them into the shipping box for future Winter & Spring shipments?
Thanks! Love the focus on *both* style and pragmatics. I enjoyed the style quiz and the ease of typing in my prescription manually. Awesome experience that I've never had at Costco, eye glasses stores, and the likes... great prices you guys have too!
Thanks! Love the focus on *both* style and pragmatics. I enjoyed the style quiz and the ease of typing in my prescription manually. Awesome experience that I've never had at Costco, eye glasses stores, and the likes... great prices you guys have too!
The order process was great, but I had an issue with shipping/delivery. I was going to be out of town and had the order shipped to where I was going to be instead of my home address. After finding out from EyeBuyDirect when the order would be shipped, I knew that I would no longer be at the out of town address. I contacted the company immediately to have the address changed to my home address -- I did this online, and followed up by phone call as well. I was assured the change was in the system. However, shortly after arriving back home I was contacted by the people at the out of town address telling me they received the order that was meant to come to my home. They had to mailed the package to me, which was an inconvenience to them.
This site is a scam! Easy to order but you will never get your glasses! Still waiting on my order after a month of placing the order
Great selection, but returning a pair was a little complicated
I've been ordering for a few years. They are wonderful glasses.
I've been ordering for a few years. They are wonderful glasses.
I loved the options it was almost hard to choose a certain pair! The navigation and design of the website are also easy to follow and very eye-pleasing.
I loved the options it was almost hard to choose a certain pair! The navigation and design of the website are also easy to follow and very eye-pleasing.
Ease of access was great, instructions and site interface were straight forward. Not a lot of fluff to sift through which is appreciated. Point of purchase was nice, as were the price points.
Ease of access was great, instructions and site interface were straight forward. Not a lot of fluff to sift through which is appreciated. Point of purchase was nice, as were the price points.
Easy to order, and I always get compliments on my new frames.
Quick and efficient shopping experience. Simple, easy to navigate layout.
Quick and efficient shopping experience. Simple, easy to navigate layout.
I had no issues with ordering or delivery, but I did notice that the quality of my glasses had changed--I'm not sure if it's the coating or what, but I ordered a pair of the "Duchess" frames that I had initially ordered a couple years back and these frames feel much flimsier than my old pair.
Wish there were more savings options for customers buying cheaper frames.
Nice! It would be easier if the sizing was less confusing. Maybe help the client pick sizes for glasses when they arrive!
Nice! It would be easier if the sizing was less confusing. Maybe help the client pick sizes for glasses when they arrive
Easy to order and great quality products! Buying glasses online is not the easiest thing to do but Eyebuydirect is hands down the best! I was worried that it was going to be a nightmare exchanging some glasses but they made it so incredibly easy! I'll forever be a loyal customer!
Easy to order and great quality products!
Enjoyed shopping selections and discounts and prices
Enjoy shopping selections and discounts and prices
My glasses & case i ordered came in a day before the expected delivery date! No damage; awesome packaging. Thank you & i will be using eyebuydirect again
Nice feature to try on and good prices. Easy input of prescription too. Love the selection
Nice feature to try on and good prices. Easy input of prescription too. Love the selection
Received my glasses dec 31st right arm already broken all I did was take them off my face and the arm fell off, the connection was broken so I have glue and tape trying to hold them together :(. I bought a pair of metal frames I. June the screw fell out and I have had to make due with wire holding it together because local stores done have a repair kit available.
Great glasses and excellent customer service when I had an issue.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.