business logo of Eyebuydirect

EyebuydirectReviews 12,985

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
How would you rate Eyebuydirect?
grey star
grey star
grey star
grey star
grey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,493
value
5,187
shipping
5,187
returns
131
quality
5,291
This company does not typically respond to reviews

Instant Feedback

241,805 reviews

We monitor reviews for authenticity

Puerto Rico
1 review
0 helpful votes
Follow lillianesteffens M.
Unfollow lillianesteffens M.
Send Message
Share Review
Report Review

Not the right prescription.
March 5, 2021
Updated review

It was very helpful to be able to virtually try them on.

Date of experience: February 3, 2021

It was very helpful to be able to virtually try them...
November 25, 2020
Previous review

It was very helpful to be able to virtually try them on.

Date of experience: November 25, 2020
California
1 review
0 helpful votes
Follow BusyK. V.
Unfollow BusyK. V.
Send Message
Share Review
Report Review

Glasses were nicer than expected. Prescription was precise. However my shipping carton, storage box, eyeglass case & soft storage bag were all WET due to the rainy weather... Perhaps you would consider enclosing these items into one small plastic bag before placing them into the shipping box for future Winter & Spring shipments?

Date of experience: January 29, 2021
California
1 review
0 helpful votes
Follow jackbrendanmiller Y.
Unfollow jackbrendanmiller Y.
Send Message
Share Review
Report Review

Gratitude!
January 28, 2021
Updated review

Thanks! Love the focus on *both* style and pragmatics. I enjoyed the style quiz and the ease of typing in my prescription manually. Awesome experience that I've never had at Costco, eye glasses stores, and the likes... great prices you guys have too!

Date of experience: January 28, 2021

Thanks!
December 17, 2020
Previous review

Thanks! Love the focus on *both* style and pragmatics. I enjoyed the style quiz and the ease of typing in my prescription manually. Awesome experience that I've never had at Costco, eye glasses stores, and the likes... great prices you guys have too!

Date of experience: December 17, 2020
District of Columbia
1 review
0 helpful votes
Follow Barbara C.
Unfollow Barbara C.
Send Message
Share Review
Report Review

Wrong shipping address
February 27, 2021

The order process was great, but I had an issue with shipping/delivery. I was going to be out of town and had the order shipped to where I was going to be instead of my home address. After finding out from EyeBuyDirect when the order would be shipped, I knew that I would no longer be at the out of town address. I contacted the company immediately to have the address changed to my home address -- I did this online, and followed up by phone call as well. I was assured the change was in the system. However, shortly after arriving back home I was contacted by the people at the out of town address telling me they received the order that was meant to come to my home. They had to mailed the package to me, which was an inconvenience to them.

Date of experience: January 28, 2021
New York
2 reviews
0 helpful votes
Follow PAUL M.
Unfollow PAUL M.
Send Message
Share Review
Report Review

Terrible service --DON'T USE
January 28, 2021

This site is a scam! Easy to order but you will never get your glasses! Still waiting on my order after a month of placing the order

Date of experience: January 28, 2021
Oregon
1 review
0 helpful votes
Follow E I.
Unfollow E I.
Send Message
Share Review
Report Review

Great selection, but returning a pair was a little complicated

Date of experience: January 28, 2021
Oklahoma
1 review
0 helpful votes
Follow Ashley Q.
Unfollow Ashley Q.
Send Message
Share Review
Report Review

Great
January 28, 2021
Updated review

I've been ordering for a few years. They are wonderful glasses.

Date of experience: January 28, 2021

I've been ordering for a few years
March 3, 2020
Previous review

I've been ordering for a few years. They are wonderful glasses.

Date of experience: February 23, 2020
Illinois
1 review
0 helpful votes
Follow Mia Y.
Unfollow Mia Y.
Send Message
Share Review
Report Review

Love it!
January 28, 2021
Updated review

I loved the options it was almost hard to choose a certain pair! The navigation and design of the website are also easy to follow and very eye-pleasing.

Date of experience: January 28, 2021

I loved the options it was almost hard to choose a...
December 18, 2020
Previous review

I loved the options it was almost hard to choose a certain pair! The navigation and design of the website are also easy to follow and very eye-pleasing.

Date of experience: December 18, 2020
Georgia
1 review
0 helpful votes
Follow Eric U.
Unfollow Eric U.
Send Message
Share Review
Report Review

Inexpensive, great products, attractive packaging
January 28, 2021
Updated review

Ease of access was great, instructions and site interface were straight forward. Not a lot of fluff to sift through which is appreciated. Point of purchase was nice, as were the price points.

Date of experience: January 28, 2021

Ease of access was great, instructions and site interface...
December 18, 2020
Previous review

Ease of access was great, instructions and site interface were straight forward. Not a lot of fluff to sift through which is appreciated. Point of purchase was nice, as were the price points.

Date of experience: December 18, 2020
Ohio
1 review
0 helpful votes
Follow Rachel M.
Unfollow Rachel M.
Send Message
Share Review
Report Review

Love my new glasses.
February 28, 2021

Easy to order, and I always get compliments on my new frames.

Date of experience: January 27, 2021
Delaware
1 review
0 helpful votes
Follow Jay W.
Unfollow Jay W.
Send Message
Share Review
Report Review

Love my new glasses
January 27, 2021
Updated review

Quick and efficient shopping experience. Simple, easy to navigate layout.

Date of experience: January 27, 2021

Quick and efficient shopping experience
December 18, 2020
Previous review

Quick and efficient shopping experience. Simple, easy to navigate layout.

Date of experience: December 18, 2020
Florida
1 review
0 helpful votes
Follow Malorie V.
Unfollow Malorie V.
Send Message
Share Review
Report Review

Different quality
January 27, 2021
Updated review

I had no issues with ordering or delivery, but I did notice that the quality of my glasses had changed--I'm not sure if it's the coating or what, but I ordered a pair of the "Duchess" frames that I had initially ordered a couple years back and these frames feel much flimsier than my old pair.

Date of experience: January 27, 2021

Wish there were more savings options for customers...
December 18, 2020
Previous review

Wish there were more savings options for customers buying cheaper frames.

Date of experience: December 18, 2020
Georgia
1 review
0 helpful votes
Follow Hannah O.
Unfollow Hannah O.
Send Message
Share Review
Report Review

It was a little expensive but awesome servicd
February 26, 2021
Updated review

Nice! It would be easier if the sizing was less confusing. Maybe help the client pick sizes for glasses when they arrive!

Date of experience: January 27, 2021

Nice!
December 18, 2020
Previous review

Nice! It would be easier if the sizing was less confusing. Maybe help the client pick sizes for glasses when they arrive

Date of experience: December 18, 2020
Texas
1 review
0 helpful votes
Follow Ofelia C.
Unfollow Ofelia C.
Send Message
Share Review
Report Review

Awesome Experience!
January 27, 2021
Updated review

Easy to order and great quality products! Buying glasses online is not the easiest thing to do but Eyebuydirect is hands down the best! I was worried that it was going to be a nightmare exchanging some glasses but they made it so incredibly easy! I'll forever be a loyal customer!

Date of experience: January 27, 2021

Easy to order and great quality products!
December 18, 2020
Previous review

Easy to order and great quality products!

Date of experience: December 18, 2020
South Carolina
2 reviews
0 helpful votes
Follow Thomas A.
Unfollow Thomas A.
Send Message
Share Review
Report Review

A satisfied customer
January 27, 2021
Updated review

Enjoyed shopping selections and discounts and prices

Date of experience: January 27, 2021

Enjoy shopping selections and discounts and prices
December 17, 2020
Previous review

Enjoy shopping selections and discounts and prices

Date of experience: December 17, 2020
Alaska
1 review
0 helpful votes
Follow sasha F.
Unfollow sasha F.
Send Message
Share Review
Report Review

Great products
January 27, 2021

My glasses & case i ordered came in a day before the expected delivery date! No damage; awesome packaging. Thank you & i will be using eyebuydirect again

Date of experience: January 27, 2021
Texas
1 review
0 helpful votes
Follow Ramsha H.
Unfollow Ramsha H.
Send Message
Share Review
Report Review

Lol
February 28, 2021
Updated review

Nice feature to try on and good prices. Easy input of prescription too. Love the selection

Date of experience: January 27, 2021

Nice feature to try on and good prices
November 27, 2020
Previous review

Nice feature to try on and good prices. Easy input of prescription too. Love the selection

Date of experience: November 27, 2020
Maine
1 review
0 helpful votes
Follow Julianna U.
Unfollow Julianna U.
Send Message
Share Review
Report Review

Tried the plastic frames
February 26, 2021

Received my glasses dec 31st right arm already broken all I did was take them off my face and the arm fell off, the connection was broken so I have glue and tape trying to hold them together :(. I bought a pair of metal frames I. June the screw fell out and I have had to make due with wire holding it together because local stores done have a repair kit available.

Date of experience: January 27, 2021
Indiana
2 reviews
0 helpful votes
Follow Elyssa J.
Unfollow Elyssa J.
Send Message
Share Review
Report Review

Awesome
February 28, 2021

My experience was amazing, the hardest part was deciding which pair I wanted for my daughter

Date of experience: January 27, 2021
California
1 review
0 helpful votes
Follow Ashley G.
Unfollow Ashley G.
Send Message
Share Review
Report Review

Great glasses and excellent customer service when I had an issue.

Date of experience: January 27, 2021