business logo of Eyebuydirect

EyebuydirectReviews 12,996

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
How would you rate Eyebuydirect?
grey star
grey star
grey star
grey star
grey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,493
value
5,187
shipping
5,187
returns
131
quality
5,291
This company does not typically respond to reviews

Instant Feedback

241,826 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Megan J.
Unfollow Megan J.
Send Message
Share Review
Report Review

Great glasses!
May 27, 2022

We ordered these glasses to have on hand when my husband either runs out of his contact lenses, or when he takes them out and still needs to be able to see. So far they're great quality and spot on for both fit and fashion.

Date of experience: May 27, 2022
Arkansas
1 review
0 helpful votes
Follow Melissa U.
Unfollow Melissa U.
Send Message
Share Review
Report Review

If you make me write a novel on a free survey, I will just delete them from now on. It was slow.

Date of experience: May 27, 2022
Missouri
1 review
0 helpful votes
Follow S L.
Unfollow S L.
Send Message
Share Review
Report Review

Sway
May 27, 2022

Cute, inexpensive glasses. I have ordered several pairs! Thanks for the great value!

Date of experience: May 27, 2022
Texas
1 review
0 helpful votes
Follow Elizabeth M.
Unfollow Elizabeth M.
Send Message
Share Review
Report Review

Great communication
May 27, 2022

This company is awesome and so good about letting you know the status of your order

Date of experience: May 27, 2022
Georgia
1 review
0 helpful votes
Follow Priscilla P.
Unfollow Priscilla P.
Send Message
Share Review
Report Review

Satisfied
May 27, 2022

Excellent service I received my glasses when expected.

Date of experience: May 27, 2022
California
1 review
0 helpful votes
Follow Virgil H.
Unfollow Virgil H.
Send Message
Share Review
Report Review

First time with EyeBuy
May 27, 2022

Great, easy to process. Chat was friendly when enquiring about my order.

Date of experience: May 27, 2022
Texas
1 review
0 helpful votes
Follow Kilo H.
Unfollow Kilo H.
Send Message
Share Review
Report Review

Don't waste your money
May 27, 2022

Poor product don't buy it. It was totally wrong in every sense of the word

Date of experience: May 27, 2022
Texas
1 review
0 helpful votes
Follow Carlos C.
Unfollow Carlos C.
Send Message
Share Review
Report Review

Excellent Products and Service
May 26, 2022

My experience was excellent. Fast service, great quality and excellent prices.

Date of experience: May 26, 2022
New Jersey
1 review
0 helpful votes
Follow Karen E.
Unfollow Karen E.
Send Message
Share Review
Report Review

Great quality
May 26, 2022

These glasses are super cute and great quality. Unfortunately although they are small they still look a bit big for my face.

Date of experience: May 26, 2022
Indiana
1 review
0 helpful votes
Follow Kasey D.
Unfollow Kasey D.
Send Message
Share Review
Report Review

Best choice!
May 26, 2022

The process was super easy & many affordable options!

Date of experience: May 26, 2022
Texas
1 review
0 helpful votes
Follow Lexie E.
Unfollow Lexie E.
Send Message
Share Review
Report Review

Love my glasses!
May 26, 2022

Got 2 pairs of glasses. Took about 15 minutes or order online and 1 week to get to me. Great process! Will use them again for sure.

Date of experience: May 26, 2022
California
1 review
0 helpful votes
Follow Robin G.
Unfollow Robin G.
Send Message
Share Review
Report Review

It was easy and I didn't have to leave my house perfect fit

Date of experience: May 26, 2022
Kansas
1 review
0 helpful votes
Follow ESA K.
Unfollow ESA K.
Send Message
Share Review
Report Review

The glasses are cute and the prices are reasonable.

Date of experience: May 25, 2022
Florida
1 review
0 helpful votes
Follow Salvador O.
Unfollow Salvador O.
Send Message
Share Review
Report Review

Amazing
May 25, 2022

Everything was amazing, and most of all, super cool looking transitions! 9/10 (shipping time was long but I understand, the glasses are worth the wait!)

Date of experience: May 25, 2022
Arizona
1 review
0 helpful votes
Follow n.poirier F.
Unfollow n.poirier F.
Send Message
Share Review
Report Review

Great prices
May 25, 2022

Love this site! I recommend to all my friends and family.

Date of experience: May 25, 2022
Illinois
1 review
0 helpful votes
Follow Shawn D.
Unfollow Shawn D.
Send Message
Share Review
Report Review

Order Review
May 25, 2022

Received my order in a timely manner, but will probably return the product since they don't fit very well.

Date of experience: May 25, 2022
Texas
1 review
0 helpful votes
Follow Not W.
Unfollow Not W.
Send Message
Share Review
Report Review

Yea
May 25, 2022

Yea everything was good, i found what I wanted, ordered and it showed up as expected

Date of experience: May 25, 2022
California
1 review
0 helpful votes
Follow Ariana A.
Unfollow Ariana A.
Send Message
Share Review
Report Review

Easy to process! Placed order and received quickly.

Date of experience: May 25, 2022
New York
1 review
0 helpful votes
Follow Mario Z.
Unfollow Mario Z.
Send Message
Share Review
Report Review

Great service
May 25, 2022

Eyebuydirect has been a great discovery cutting out all the expensive and long eye doctor visits for a quick and easy way to get your eyewear!

Date of experience: May 25, 2022
Texas
1 review
0 helpful votes
Follow Peter F.
Unfollow Peter F.
Send Message
Share Review
Report Review

Delivery
May 25, 2022

I paid extra for a faster delivery, but it took longer than what was stated as the 'normal' delivery time.

Date of experience: May 25, 2022