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EyebuydirectReviews 12,993

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,493
value
5,187
shipping
5,187
returns
131
quality
5,291
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New Jersey
1 review
0 helpful votes
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Really easy to shop and purchase glasses on the website. I bought 3 pairs and then wound up ordering another 3. I love 5 of them and am returning the one that just didn't look right in person. All in all, I'm very pleased.

Date of experience: May 23, 2022
Minnesota
1 review
0 helpful votes
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A little inconsitent
June 22, 2022

I've ordered 4 pair of glasses from them. My first pair were great, and I love them. The next pair was described as sports sunglasses, but we're not. Sent those back and got sunglasses version of first, love those. Latest pair should be same prescription as the sunglasses, but it doesn't seem the same. Look nice, and I hope I get used to them.

Date of experience: May 23, 2022
Florida
1 review
0 helpful votes
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Good deals
May 23, 2022

Great experience. Always good quality and styles..

Date of experience: May 23, 2022
Texas
1 review
0 helpful votes
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Great Customer Service!
May 23, 2022

Choosing a pair of prescription glasses from EyeBuyDirect was one of the best choices I've made. If there was any problems with my information, The company made every effort to contact me, and I really appreciated their consistency.

Date of experience: May 23, 2022
Michigan
1 review
0 helpful votes
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Fast glasses
May 23, 2022

Broke frames, needed New glasses, fast turn around time

Date of experience: May 23, 2022
Florida
1 review
1 helpful vote
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Great choices!
May 22, 2022

I bought a pair of metallic green cat eye glasses and get nothing but compliments. I wish I had something other than a post-it notes to give to people. But they're replacing old ones that were ugly. Anyway I bought a pair is sunglasses and of glasses. With transitions. I never know when I'll have my sunglasses with me.

Great company, very responsive, excellent glasses, not only in quality, but also with style.
Thank you!

Lee Anne

Date of experience: May 22, 2022
Washington
1 review
0 helpful votes
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Great company great glasses!
May 22, 2022

I had an eye exam, entered my prescription into the website picked some frames and a few days later had a great pair of glasses for under $60 awesome!

Date of experience: May 22, 2022
Hawaii
1 review
0 helpful votes
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Classy, sassy, chic and wallet-friendly glasses made available to you at a moments notice. Just fill out the prescription and bang, boom! New glasses at your doorstep (or in your mailbox.)

Date of experience: May 22, 2022
New York
1 review
0 helpful votes
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Eye glasses were blurry
June 21, 2022

I returned them to you and the return process was quick

Date of experience: May 22, 2022
New York
1 review
0 helpful votes
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Easy to order, great frame choices and price I ordered 2 pairs for my 102 year old mom and she is so happy with them. Trying on frames virtually was so helpful so you know how they look on you.

Date of experience: May 22, 2022
Ohio
1 review
0 helpful votes
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Love my new glasses
May 22, 2022

Great experience! Affordable and so many styles! I've purchased 3 pairs of glasses for what I would have paid for 1 at my optician's office.

Date of experience: May 22, 2022
Illinois
2 reviews
0 helpful votes
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Prescription sunglasses
May 22, 2022

Te frame and lens were less quality than I expected. A screw immediately came loose. The lens fog up. I really like the fit and look of the glasses.

Date of experience: May 22, 2022
Washington
1 review
0 helpful votes
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I like them because now I can see better. Also people say they make my face look nice, so that's good.

Date of experience: May 22, 2022
Maryland
1 review
0 helpful votes
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Great customer service
May 22, 2022

I couldn't make sense of how to enter my prescription, so I called your customer service line. The representative was very patient and knowledgeable and walked me through the process. Very happy with the experience thus far.

Date of experience: May 22, 2022
North Carolina
2 reviews
0 helpful votes
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About six pair of glasses. Three of these needed returning returning. One had the incorrect lens it had intermediate instead of distance. The other two pair did not fit my face.

Date of experience: May 22, 2022
Puerto Rico
1 review
0 helpful votes
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Fast shipping
May 21, 2022

Three simple steps, make my order, received order confirmation and week later order received. Love the service.

Date of experience: May 21, 2022
California
1 review
0 helpful votes
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Best bang for your buck
May 21, 2022

Best place to get glasses. I only ever get my glasses here

Date of experience: May 21, 2022
California
1 review
0 helpful votes
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Good style
May 21, 2022

The style and quality of very good. Came with quickly also.

Date of experience: May 21, 2022
New York
1 review
0 helpful votes
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Good glasses
May 21, 2022

They sunglasses fit well and look nice. The prescription is correct also.

Date of experience: May 21, 2022
Texas
1 review
0 helpful votes
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Loved Them!
May 21, 2022

Quick and easy process overall with some high quality options!

Date of experience: May 21, 2022