On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Really easy to shop and purchase glasses on the website. I bought 3 pairs and then wound up ordering another 3. I love 5 of them and am returning the one that just didn't look right in person. All in all, I'm very pleased.
I've ordered 4 pair of glasses from them. My first pair were great, and I love them. The next pair was described as sports sunglasses, but we're not. Sent those back and got sunglasses version of first, love those. Latest pair should be same prescription as the sunglasses, but it doesn't seem the same. Look nice, and I hope I get used to them.
Great experience. Always good quality and styles..
Choosing a pair of prescription glasses from EyeBuyDirect was one of the best choices I've made. If there was any problems with my information, The company made every effort to contact me, and I really appreciated their consistency.
Broke frames, needed New glasses, fast turn around time
I bought a pair of metallic green cat eye glasses and get nothing but compliments. I wish I had something other than a post-it notes to give to people. But they're replacing old ones that were ugly. Anyway I bought a pair is sunglasses and of glasses. With transitions. I never know when I'll have my sunglasses with me.
Great company, very responsive, excellent glasses, not only in quality, but also with style.
Thank you!
Lee Anne
I had an eye exam, entered my prescription into the website picked some frames and a few days later had a great pair of glasses for under $60 awesome!
Classy, sassy, chic and wallet-friendly glasses made available to you at a moments notice. Just fill out the prescription and bang, boom! New glasses at your doorstep (or in your mailbox.)
I returned them to you and the return process was quick
Easy to order, great frame choices and price I ordered 2 pairs for my 102 year old mom and she is so happy with them. Trying on frames virtually was so helpful so you know how they look on you.
Great experience! Affordable and so many styles! I've purchased 3 pairs of glasses for what I would have paid for 1 at my optician's office.
Te frame and lens were less quality than I expected. A screw immediately came loose. The lens fog up. I really like the fit and look of the glasses.
I couldn't make sense of how to enter my prescription, so I called your customer service line. The representative was very patient and knowledgeable and walked me through the process. Very happy with the experience thus far.
About six pair of glasses. Three of these needed returning returning. One had the incorrect lens it had intermediate instead of distance. The other two pair did not fit my face.
Three simple steps, make my order, received order confirmation and week later order received. Love the service.
Best place to get glasses. I only ever get my glasses here
The style and quality of very good. Came with quickly also.
They sunglasses fit well and look nice. The prescription is correct also.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.