On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
You advertise lenses that are not available in the size or shape I need. It would be nice to know that when choosing frames so I'm not wasting my time.
Have been Happy with experience so far yes I have been happy with your service
Easy ordering! And my glasses were perfect! I will definitely use this company again.
Glasses came in very fast, blue lights have been amazing, fit very well and look very stylish.
Best place to buy glasses online! I have been using EyebuyDirect for over 5 years now and am never disappointed with the quality, cost and customer service. I am a lifetime customer and always recommend them to anyone with glasses.
Easy! I was nervous about doing my own measurement, but I love trying on virtually. My only criticism is it took a long time to finally get them. But I'm very happy with them.
Love the online process. The glasses were so pretty.
Just perfect from start to finish. Absolutely trouble free
Not sure what happened. But are not the lenses I thought I was ordering. Was confusion at checkout. Wanted to add something and it changed on me.
I had an account with coastal and had to chat in because my profile was no longer accessible. Wasted 30 mins of my day.
My eyeglasses are accessories like jewelry. I have pairs for my wardrobe. This clear frame will be added to the selection. These quality eyeglasses are from a trusted vendor. The ordering process is simple. I am very pleased.
I found the frames that I wanted. I have purchased multiple pairs and have been very satisfied. Thank you.
The filtering options, ease of seeing the details for each glasses, the try on feature, and affordable prices with customizable options are AMAZING! And having Afterpay is the icing on an amazing cake, thank you Eyebuydirect, omg please keep your prices affordable with gorgeous sun/glasses but with these amazing website features!
Looking for large lens glasses, thought I'd found just the pair I needed but was wrong. Im trying to get help but so far they haven't responded. The glasses were just as they pictured and very cute but unfortunately the try them on isn't truly accurate and I chose wrong. Just hoping they help before the time is up to return them
Every time someone compliments my glasses, I always shill out for this company. I heard about this site from word of mouth and I only wish i had tried it sooner. When the glasses are the same quality you'd get from an optometrist at 10-20% of the price, it's a no brainer.
Coupon code sealed the deal…price was great! Loved the glasses and over all experience
First pair went to wrong address but you were quick to send out another pair and i received today
I was able to try them on before purchase and it was affordable and easy to order what I was looking for.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members