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EyebuydirectReviews 12,992

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,493
value
5,187
shipping
5,187
returns
131
quality
5,291
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Florida
1 review
0 helpful votes
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Amazing
May 17, 2022

These glasses came in the time they were said to come and I couldn't be happier! They are perfect. I haven't had them for long but the quality seems to be equal or even better than those you'd find in an eyeglass store in person that cost double or even triple the price.

Date of experience: May 17, 2022
Wisconsin
1 review
0 helpful votes
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Highly satisfied
May 16, 2022

Received my two pair of glasses in a very timely matter. Very happy with the look and quality. Thanks

Date of experience: May 16, 2022
Pennsylvania
1 review
0 helpful votes
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The process to order is very easy I'm able to enter my prescription and the glasses are made perfect.

Date of experience: May 16, 2022
Florida
1 review
0 helpful votes
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Great products
May 16, 2022
Updated review

Easy to do and cute glasses. Definitely buying more soon

Date of experience: May 16, 2022

It was easy and good deals
June 9, 2020
Previous review

It was easy and good deals

Date of experience: June 9, 2020
Illinois
1 review
0 helpful votes
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It is easy to use EyeBuyDirect and the glasses are great quality. When there's a coupon event for designer frames the price is good!

Date of experience: May 16, 2022
Michigan
1 review
0 helpful votes
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Great service
May 16, 2022

Great! Thank you! Loved my glasses exactly like described

Date of experience: May 16, 2022
Colorado
1 review
0 helpful votes
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It was great
May 16, 2022

It was great to get just what I ordered. Also the prescription was done exactly.

Date of experience: May 16, 2022
DO
1 review
0 helpful votes
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Excellent
May 15, 2022

Very good product and well packed, it came in perfect condition

Date of experience: May 15, 2022
Indiana
1 review
0 helpful votes
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Returned for polarized lenses
May 15, 2022

Non polarized lenses didn't provide the sun protection i was after. I returned this pair and ordered a pair with polarized lenses.

Date of experience: May 15, 2022
Florida
1 review
0 helpful votes
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Excellent customer service
May 15, 2022

I have been Eye Buy Direct's customer for many years. They have excellent customer services, prices, and high quality glasses.

Date of experience: May 15, 2022
Texas
1 review
0 helpful votes
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Best deals on the internet!
May 15, 2022

Great prices good customer service good value for your money good selection of styles

Date of experience: May 15, 2022
Florida
1 review
0 helpful votes
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Review
May 15, 2022

The glasses were very affordable and sturdy it came on time

Date of experience: May 15, 2022
New Jersey
1 review
0 helpful votes
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Amazing!
May 15, 2022

Prescription sunglasses, absolutely Amazing clarity!

Date of experience: May 15, 2022
California
1 review
0 helpful votes
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Good
June 13, 2022

Good it was nice to get glasses finally and cheap too

Date of experience: May 14, 2022
Georgia
1 review
0 helpful votes
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Fantastic
May 14, 2022

Was a little skeptical about it at first but they look great and fit great. Great quality for the price.

Date of experience: May 14, 2022
Louisiana
1 review
0 helpful votes
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Absolutely incredible
May 14, 2022

I was worried that the glasses I bought would be hard to see out of and not worth the money

Date of experience: May 14, 2022
Indiana
2 reviews
0 helpful votes
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I was skeptical, not anymore!
May 14, 2022

I've bought 3 pairs in the last year or two. I had an issue where my eye doctor messed up my script, no fault of EyeBuyDirect. They emailed back and fourth with me promptly to help me figure out the issue. I bought a new pair with the right script. The glasses I bought were inexpensive. I did not ask for a refund because it was not their fault. I had an email that said they refunded that pair. I couldn't believe it. They earned me as a customer and maybe a few more that read this.

Date of experience: May 14, 2022
Texas
1 review
0 helpful votes
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Affordable and stylish Eyewear
May 14, 2022

I had a problem with the first pair. It had the wrong prescription. Contacted support who helped me thru the process of returning them and getting the correct prescription. Great customer support

Date of experience: May 14, 2022
Oregon
1 review
1 helpful vote
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Demo frame
June 13, 2022

I was pleased with entire process. The info on order progress was not up to date as my shipping status had a lag so that it went from waiting for pickup to put for delivery. Not sure if it was vendor or USPS issue.

Glasses are great, appear accurate. Did request return and replacement with different frame as the "ear tips" kept sliding off the wire temple pieces. The return process was easy as well. Assume next ones will be better as they have single material for temple arms.

Date of experience: May 14, 2022
Wisconsin
1 review
0 helpful votes
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Prescription sunglasses
May 14, 2022

Fit was perfect - came really fast! Exactly what I ordered

Date of experience: May 14, 2022