business logo of Eyebuydirect

EyebuydirectReviews 13,009

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
How would you rate Eyebuydirect?
grey star
grey star
grey star
grey star
grey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,494
value
5,187
shipping
5,187
returns
131
quality
5,291
This company does not typically respond to reviews

Instant Feedback

241,837 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow stanton X.
Unfollow stanton X.
Send Message
Share Review
Report Review

The online chat support was helpful with all my questions. I am very happy with my glasses. You can either add your prescription to your account (recommended) or apply it to an individual order

Date of experience: June 10, 2022
Texas
1 review
0 helpful votes
Follow Giancarlo E.
Unfollow Giancarlo E.
Send Message
Share Review
Report Review

Great sunglasses!
June 9, 2022

Great shopping experience! They have a super large selection of glasses/sunglasses it's hard to narrow down your perfect pair!

Date of experience: June 9, 2022
Nevada
1 review
0 helpful votes
Follow Tania B.
Unfollow Tania B.
Send Message
Share Review
Report Review

I love eyebuydirect, I have purchased on here 4 different sets of glasses and have not been disappointed with delivery time or quality.

Date of experience: June 9, 2022
Texas
1 review
0 helpful votes
Follow Wilson D.
Unfollow Wilson D.
Send Message
Share Review
Report Review

Ok but not Great
July 9, 2022

Tedious. Information on sizing is not clear. What is "large?" I checked through years of prescriptions from various retailers and not one has pupilary distance on it. I checked three sets of old glasses and not one had sizing numbers you describe. I prefer metal frames. All but one of your metal frames that I had to choose from have nose pads. I do not care for nose pads but that appears to be about all that you or any other seller offers.

Date of experience: June 9, 2022
Virginia
1 review
1 helpful vote
Follow Peggy R.
Unfollow Peggy R.
Send Message
Share Review
Report Review

Returned
June 9, 2022

Had to return the frames…they were too big for my face.

Date of experience: June 9, 2022
Wisconsin
1 review
0 helpful votes
Follow Barb Q.
Unfollow Barb Q.
Send Message
Share Review
Report Review

Ordered wrong
June 9, 2022

This was my first order and I messed it up. But your customer service was awesome! They helped me to re-order at no extra charge. I look forward to ordering more glasses from EYEBUYDIRECT.

Date of experience: June 9, 2022
California
1 review
0 helpful votes
Follow alyssa H.
Unfollow alyssa H.
Send Message
Share Review
Report Review

Love my glasses
June 9, 2022

I got a pair of glasses and prescription sunglasses and I love them! My only regret is that I didn't get anti reflective glasses, bummer! I was a little weary that maybe they wouldn't fit or something but they fit fantastically and they look great!

Date of experience: June 9, 2022
Pennsylvania
4 reviews
0 helpful votes
Follow Peg N.
Unfollow Peg N.
Send Message
Share Review
Report Review

Great experience and price.
June 9, 2022

The pickup process was not smooth. They were delivered correctly to Lenscrafters, but attempt to pick up took a while due to confusion of picking up an order that was not actually ordered thru them.

Date of experience: June 9, 2022
Indiana
1 review
0 helpful votes
Follow Patti N.
Unfollow Patti N.
Send Message
Share Review
Report Review

Great price
June 9, 2022

Fast and easy! Hope the glasses are as good as it seems

Date of experience: June 9, 2022
Texas
1 review
0 helpful votes
Follow Ted G.
Unfollow Ted G.
Send Message
Share Review
Report Review

Feedback
June 9, 2022

I am a multi-year repeat customer and have been totally satisfied with the eyewear

Date of experience: June 9, 2022
Minnesota
1 review
0 helpful votes
Follow Steven V.
Unfollow Steven V.
Send Message
Share Review
Report Review

Best deal
June 9, 2022

Great glasses and great service 10/10! I would definitely do this again never dissatisfied with the quality

Date of experience: June 9, 2022
California
1 review
0 helpful votes
Follow Pam F.
Unfollow Pam F.
Send Message
Share Review
Report Review

Makes things so easy!
June 9, 2022

Love how they give you the specific dimensions (bridge, arm length, height, etc.) Helps so much when deciding between products.

Date of experience: June 9, 2022
Ohio
1 review
0 helpful votes
Follow Bry Q.
Unfollow Bry Q.
Send Message
Share Review
Report Review

Cute, but a bit large
June 9, 2022

Frames were very cute but a bit large and slipped down my nose no matter how much they were adjusted (including professionally). They fell off my face and hit a rock and now there is a scratch in the lens. Otherwise, I'm pleased with the purchase, but quality is less than what you would get at your eye doctor's office.

Date of experience: June 9, 2022
North Carolina
1 review
0 helpful votes
Follow Matthew T.
Unfollow Matthew T.
Send Message
Share Review
Report Review

Great selection and price
June 9, 2022

Great selection and prices! Plenty of options and fast delivery!

Date of experience: June 9, 2022
Michigan
1 review
0 helpful votes
Follow Mark I.
Unfollow Mark I.
Send Message
Share Review
Report Review

Great Quality/Service
June 8, 2022

Excellent website... information well organized and easy order process

Date of experience: June 8, 2022
Wisconsin
1 review
0 helpful votes
Follow Marcus H.
Unfollow Marcus H.
Send Message
Share Review
Report Review

Quick, easy, no hidden fees or ridiculous "discounts"

Date of experience: June 8, 2022
Texas
1 review
0 helpful votes
Follow Nancy X.
Unfollow Nancy X.
Send Message
Share Review
Report Review

Happy Customer
June 8, 2022

Clear instructions and nice tool to see glasses on face

Date of experience: June 8, 2022
Kentucky
1 review
0 helpful votes
Follow Tony H.
Unfollow Tony H.
Send Message
Share Review
Report Review

A Great Company
June 8, 2022

Have had multiple experiences dealing with eyeBuyDirect and have found the extremely helpful

Date of experience: June 8, 2022
Florida
1 review
0 helpful votes
Follow Madlyne U.
Unfollow Madlyne U.
Send Message
Share Review
Report Review

You get what you pay for
July 8, 2022

I found the shipping time little, long. But If I had a paid more it would have been much shorter. I thought that the blue tint would fade when indoors. But no, they don't. They make me look clownish, so I have yet to wear them in public.

Date of experience: June 8, 2022
Michigan
1 review
0 helpful votes
Follow Laura Z.
Unfollow Laura Z.
Send Message
Share Review
Report Review

Nice
June 8, 2022

A bit difficult to figure out at first, but easy once I knew what I was looking for.

Date of experience: June 8, 2022