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EyebuydirectReviews 13,009

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,494
value
5,187
shipping
5,187
returns
131
quality
5,291
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North Carolina
1 review
0 helpful votes
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Do Not Trust 2 Day Shipping
July 14, 2022

I paid extra for 2-day shipping, but it took four days for me to receive my glasses. When I tried to get the extra back that I paid for 2-day shipping, I was told the best they could do was give me 15% off my next order. I had to file a dispute through PayPal in order to get me $19 back. I feel that the site has false advertising when it says, "2-day shipping" or "order today for delivery tomorrow." So, don't bother paying extra.

Date of experience: June 14, 2022
Hawaii
1 review
0 helpful votes
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Best thing ever
June 13, 2022

I don't care about named branded frames and all of that I just needed glasses and these are amazing. What I paid for 2 pair of transition thin lenses is less than what I would have to pay with insurance for 1 pair of the cheapest frames and lenses.

Date of experience: June 13, 2022
Wisconsin
1 review
0 helpful votes
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Too wide
June 13, 2022

The glasses are too wide for my head. They fall off when I lean over

Date of experience: June 13, 2022
Arizona
1 review
0 helpful votes
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Smooth as eggs
June 13, 2022

It's was smooth for the most part, all of the issues I had were not from the website but with my Rx. It is to strong so no matter where I go they are not able to fill it quickly so other than that mo issues so far I will keep track of shipping if It takes long then the allotted time I will be upset and change my review check back I. 7to 14 days

Date of experience: June 13, 2022
Louisiana
1 review
0 helpful votes
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Decent experience
June 13, 2022

It was a decent shopping experience. However I do not like how when I set filters it does not work. Such as when I select male for gender, it still includes women's sunglasses. I do like the selection of styles. Lastly, from the time I ordered to the time I recieved my sunglasses it was 2 weeks. My eyeglasses were purchased the same day from another company and received in 4 days.

Date of experience: June 13, 2022
Minnesota
1 review
0 helpful votes
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N/A
June 13, 2022

N/A ……………,,,,,,,,,,.…………………………… ………………………………….,,,,,…,,.,,,,,,,,,,,,

Date of experience: June 13, 2022
New York
1 review
0 helpful votes
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Return
June 13, 2022

My experience was fine. I thought I would receive the glasses sooner, but overall it was fine. However, my glasses are too big for me and I can't see out of my progressive lenses. I will order another pair at another time, but I have requested a return for now.

Date of experience: June 13, 2022
California
1 review
0 helpful votes
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Satisfied
June 13, 2022

Easy to order will order again. It did take a few days longer than was said but worth the wait

Date of experience: June 13, 2022
Oregon
1 review
0 helpful votes
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Finished product
June 12, 2022

The ordering and selection process was simple and easy to do. My only issue is that the reading part of the lens is not where I am able to read adequately.
I already have another pair of glasses coming because I already notified your company about my issue and I am hoping that the reading part of the lens is where I can read without much straining.

Date of experience: June 12, 2022
North Carolina
1 review
0 helpful votes
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Great!
June 12, 2022

Great. I really like my new glasses. Prices are so much better than in the store.

Date of experience: June 12, 2022
Kentucky
1 review
0 helpful votes
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Variety!
June 12, 2022

For a fraction of the cost at many other eyewear retailers, I was able to get 4 pair of glasses that are trendy and effective.

Date of experience: June 12, 2022
Texas
1 review
0 helpful votes
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Gorgiana
June 11, 2022

These glasses are so cute and I look so smart. Bimbo to nerd

Date of experience: June 11, 2022
Texas
1 review
0 helpful votes
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Great service
June 11, 2022

Had a very good experience and the customer service was very attentive to my order.
The glasses are very lightweight and very comfortable.

Date of experience: June 11, 2022
Texas
1 review
0 helpful votes
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Great
June 11, 2022

I love the glasses. Got them at a good price, will def look into buying more from here! Does suck that since my prescription is higher i can't get certain frames but it is what it is

Date of experience: June 11, 2022
Tennessee
1 review
0 helpful votes
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Great!
June 11, 2022

Easy process and got my order super fast! Very pleased!

Date of experience: June 11, 2022
Georgia
1 review
0 helpful votes
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Always good!
June 11, 2022

Great glasses! Great price! I've bought many pairs of glasses from eye buy direct. Always a first rate job.

Date of experience: June 11, 2022
New Jersey
1 review
0 helpful votes
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Heart eyes for my heart glasses!
June 11, 2022

I got my updated prescription not too long ago and wanted to get some new glasses that actually fit my face, fit my style and for the right price. I was told to try EyeBuyDirect and I wasn't disappointed. I came across the heart eye frames and just had for get them. When I received my order, out of the box I thought they were going to be small. However as soon as I tried them on, I don't even want to use my contacts, I love these glasses so much.

Date of experience: June 11, 2022
California
1 review
0 helpful votes
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Thanks
June 10, 2022

Great…. But one pair around the nose is tight. This is first pair that just did not fit perfectly around the nose. I do like the glasses

Date of experience: June 10, 2022
California
4 reviews
0 helpful votes
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My son loves his sunglasses
June 10, 2022

My son loves his sunglasses! They look so cool on him! Thank you

Date of experience: June 10, 2022
Massachusetts
1 review
0 helpful votes
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Great service
July 10, 2022

Great experience will purchase again. This is my 5th purchase and continue to be pleased

Date of experience: June 10, 2022