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EyebuydirectReviews 13,131

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,496
value
5,188
shipping
5,188
returns
131
quality
5,291
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Colorado
1 review
0 helpful votes
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Love the glasses from this site
August 4, 2022

I have ordered 2 pair of glasses and 1 pair of sunglasses. And they are perfect. The get them to you fasts and they fit great and I can see! I recommend this site. Thanks

Date of experience: August 4, 2022
New York
1 review
0 helpful votes
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Love these frames
August 4, 2022

Always quick service. Great policy if need to return. I love these frames they are comfortable and fashionable. RX is always correct with no issues.

Date of experience: August 4, 2022
Massachusetts
1 review
0 helpful votes
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Eye Can See Fashionably Great
August 4, 2022

I love my glasses! I got two pairs I never thought I would wear & the try on process was so easy & fun! This is where I'm getting all my glasses from now on!

Date of experience: August 4, 2022
Idaho
1 review
0 helpful votes
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Loose arm
September 3, 2022

"Soul" glasses left arm was loose right when I opened the package. Unsatisfied with that only thing.

Date of experience: August 4, 2022
New Jersey
1 review
0 helpful votes
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Glasses are affordable as compared in store prices. Order arrives within a week or so. Quality is perfect. No issues with tighting or loose etc. Fits perfectly. Just know your measurements.

Date of experience: August 3, 2022
Mexico
1 review
0 helpful votes
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Glasses
August 3, 2022

I paid for two day delivery and it took 4 days to receive them. Not too satisfied with that.

Date of experience: August 3, 2022
New York
1 review
0 helpful votes
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Very happy with my new eyeglasses!
August 3, 2022

Very happy with eyebuydirect response to my broken glasses.

Date of experience: August 3, 2022
New Mexico
1 review
0 helpful votes
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3 glasses for a good price
August 3, 2022

I ordered 3 pairs of glasses and was quite happy with each one. I will use eyebuydirect whenever I need new glasses. It's just too easy.

Date of experience: August 3, 2022
Florida
1 review
0 helpful votes
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Great Glasses
August 3, 2022

I am very happy with the glasses I received! Will definitely shop here again.

Date of experience: August 3, 2022
Virginia
1 review
0 helpful votes
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First time online
August 3, 2022

This was my first time buying glasses online and I was surprised at how easy it was. I would definitely order again from here

Date of experience: August 3, 2022
California
1 review
0 helpful votes
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Hearts glasses for everyone
August 2, 2022

Very cute glasses they are stronger than I thought they would be.

Date of experience: August 2, 2022
Virginia
1 review
0 helpful votes
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Great experience
August 2, 2022

The process was easy and quick to order. I am happy with my glasses.

Date of experience: August 2, 2022
California
1 review
0 helpful votes
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No
September 1, 2022

I don't want to leave a review... okay? I'm too lazy to.

Date of experience: August 2, 2022
Mexico
2 reviews
0 helpful votes
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I have used EyeBuyDirect before this order for my granddaughter, this was for me and the only thing I could not find on the website were the aviator type in a frame style tha fit me. I sellled for another but was dissappointed I could not find the aviator type.

Date of experience: August 2, 2022
Maine
1 review
0 helpful votes
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Nice glasses
August 2, 2022

Glasses fit nicely. Took longer than customer expected to receive eye glasses compared to other online glasses sites. Price was average.

Date of experience: August 2, 2022
Ohio
2 reviews
0 helpful votes
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Great, but...
August 2, 2022

My new glasses are perfect! Unfortunately, it took my getting a bit ugly about the first pair for these glasses to exist. When I had my last eye exam, I asked for and received an Rx for reading glasses only. I copied the information exactly as given and waited for my glasses. When I tried on the new pair, I couldn't see anything at any distance. They were unusable. When I called to get a replacement, I was told I'd waited too long and I'd just have to buy a new pair. Nope. It was something like a week too late, by EBD standards. When I insisted that it was their responsibility to get it right, I finally got a re-order and a replacement. The new pair is perfect, and I can now read in bed without bending my neck at a weird angle. Finally!

Date of experience: August 2, 2022
Ohio
1 review
0 helpful votes
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Easy
August 2, 2022

Very easy to use with the prescription I sent them

Date of experience: August 2, 2022
Florida
1 review
0 helpful votes
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Fast, easy and good pricing
August 2, 2022

This is the 3rd time purchasing from eyebuydirect, I find the shopping experience pleasant and easy, once you know your style preference and sizing you can choose a pair of glasses in less than 5 minutes with prescription and everything.
Definitely keep in mind that some frames while not terrible might not be as durable as other pricier ones.
My last pair was acrylic and after me being rough with them for a couple months cracked below the nose bridge and had to replace them. Keep in mind that since I have astigmatism I use the glasses for everything not just reading and usually throw them in the bedside table drawer at night no case or anything, I've dropped them countless times and still I think they held up pretty well all things considered.
Last pair I decided to go with transition lenses since as I said I need to wear them for everything and I am pleasantly surprised as how comfortable the transition is, not once have I been bothered by the Miami sun when stepping outside, they adapt really quickly. I've always had one pair of regular prescription glasses and a pair of prescription sunglasses but I think this works out much better for me.

Date of experience: August 2, 2022
Nebraska
1 review
0 helpful votes
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Love the glasses
August 2, 2022

Love the glasses, they were what I expected and my prescription was on point

Date of experience: August 2, 2022
California
1 review
0 helpful votes
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Love it
August 1, 2022

Great items. Great experience. I love this website

Date of experience: August 1, 2022