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EyebuydirectReviews 13,136

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,496
value
5,188
shipping
5,188
returns
131
quality
5,291
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Ohio
1 review
0 helpful votes
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Even though these frames are the same size as my current glasses that fit very well, these glasses look tiny and awkward on my face. I'm not a fan at all.

Date of experience: August 9, 2022
Pennsylvania
1 review
0 helpful votes
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Better second time around.
August 8, 2022

Love this purchase. Ordered sunglasses a few months ago but ordered size L. They are a bit too big and slide. These are a M and fit perfectly. So much better. Glad I gave it another try.

Date of experience: August 8, 2022
California
1 review
0 helpful votes
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I used EyeBuyDirect to buy a backup pair of glasses. The lenses are absolutely perfect - and my prescription is quite complex, I got progressive lenses. I couldn't be happier.

The price is amazing. Even for progressives, it was a tiny fraction of what I paid at my optometrist.

The frames are noticeably lower quality than name-brand. They're more than adequate for a backup pair, but I do wish EyeBuyDirect offered mid-range frames that are closer to the same quality as premium frames, but at a more moderate price.

Other than that, no complaints at all!

Date of experience: August 8, 2022
Florida
1 review
0 helpful votes
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I need time to be sure
August 8, 2022

Good. Its my first buy. The 1st impression I feel lents fragile and soft, thats what I need time for see if are durable. But they are pretty, love the color and perfect size.

Date of experience: August 8, 2022
Ohio
1 review
0 helpful votes
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Good Product, Reasonable Price!
August 7, 2022

I love my EyeBuyDirect glasses... I was a little bit sad that one of the lenses already popped out in one of the frames on the 2nd day wearing them. But I love my rx sunglasses!

Date of experience: August 7, 2022
Illinois
1 review
0 helpful votes
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Better shopping
August 7, 2022

Love shopping at EBD! Better glasses yet cheaper prices than what I used to pay for shopping in a store.

Date of experience: August 7, 2022
Utah
1 review
0 helpful votes
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Great glasses
August 6, 2022
Updated review

Shipping takes too long and when you need your glasses, you need your glasses

Date of experience: August 6, 2022

Shipping takes too long
July 16, 2022
Previous review

Shipping takes too long

Date of experience: July 16, 2022
Minnesota
1 review
0 helpful votes
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I'm very happy thank you
August 6, 2022

Easy thanks and I enjoy your frames and your prices

Date of experience: August 6, 2022
Canada
1 review
0 helpful votes
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Amazing
August 6, 2022

They make ordering a set of glasses easy. Always have great deals.

Date of experience: August 6, 2022
North Carolina
1 review
0 helpful votes
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Very pleased
August 6, 2022

My experience with Eye Buy Direct was a pleasure. My glasses fit great and the price was a great savings compared to what I would have paid in a doctor's office.
Thank you so much.

Date of experience: August 6, 2022
Oklahoma
1 review
0 helpful votes
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Very nice glasses for the money
August 6, 2022

Overall very easy to order and delivered in a timely manner

Date of experience: August 6, 2022
New Jersey
1 review
0 helpful votes
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Not bad at all
August 6, 2022

I am satisfied with the product and the whole experience. Easy and fast. Decent quality.

Date of experience: August 6, 2022
Mississippi
1 review
0 helpful votes
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I really had such a good experience buying glasses! I couldn't find any I liked at the store, so I decided to look online. Without much money to spend on frames, I priced low to high and fell in love with four different frames that I didn't spend more than $40 for total! They look a little bit to ship and arrive, but I didn't pay extra for 2 day shipping, and I think Amazon just spoiled me to faster shipping times. All in all, I would and will buy from EyeBuyDirect! All of my frames looked wonderful and fit as expected! I'm so happy with my purchase!

Date of experience: August 5, 2022
New York
1 review
0 helpful votes
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It was a good purchase.
August 5, 2022

It was a pleasant experience with your agent guiding me through the online purchase experience.

Date of experience: August 5, 2022
Kansas
1 review
0 helpful votes
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Great glasses... excellent price
August 5, 2022

I will order again... excellent service and quality

Date of experience: August 5, 2022
Pakistan
1 review
0 helpful votes
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Awesome service
August 5, 2022

My experience was very good with eye buy direct just love my products.

Date of experience: August 5, 2022
Georgia
2 reviews
0 helpful votes
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Shipped fast
August 5, 2022

The shipment arrived fast, the glasses were what I expected as excellent quality.

Date of experience: August 5, 2022
Kentucky
1 review
0 helpful votes
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Great service
August 5, 2022

Great service. I had a problem with glasses and everyone was super helpful

Date of experience: August 5, 2022
Texas
1 review
0 helpful votes
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Glasses returned too much wrong
September 4, 2022
Updated review

Took a couple of weeks to. Compete the oder. Then it was mess. Its ok 1st time tryi g to buy glasses online. Wont do again

Date of experience: August 5, 2022

Site kept locking up
August 14, 2022
Previous review

Site kept locking up. Took 3 days to complete order

Date of experience: July 15, 2022
Iowa
1 review
0 helpful votes
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An ad for the company popped up in my Instagram. It was a super cute and stylish frame. I thought what the heck! Called my optometrist for my latest prescription and ordered. Took about 10 days to receive the glasses. Was surprised by the quality of the frame and the quality and precision of the perscription lenses. Will use EyeBuyDirect.com again in the future. Hope they continue to add additional funky frames.

Date of experience: August 5, 2022