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EyebuydirectReviews 13,130

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,496
value
5,188
shipping
5,188
returns
131
quality
5,291
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California
1 review
0 helpful votes
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Amazing
August 1, 2022

Really amazing experience. The glasses look like they did from the " try on" Felton the website and the are a great match. I appreciate the excellent communication and incredible deal! Thank you

Date of experience: August 1, 2022
Michigan
1 review
0 helpful votes
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Love my glasses but
August 1, 2022

Both of the glasses I ordered were a bit crooked (the bottom of one lens touches my cheek and the other doesn't) and I haven't been able to figure out how to fix that! I still love them. They're just slightly annoying to wear.

Date of experience: August 1, 2022
North Carolina
1 review
0 helpful votes
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Good product, great prices
August 31, 2022

Awesome way to get new glasses. I got three pairs for 150 and love them

Date of experience: August 1, 2022
Florida
2 reviews
0 helpful votes
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Great service and fast delivery!
August 1, 2022

I asked to replace my glases due to small defect, and it was done without delays and free, I just paid a small shipping charge.

Date of experience: August 1, 2022
Colorado
1 review
0 helpful votes
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Prescription Sunglasses
August 1, 2022

I ordered a pair of sunglasses and had prescription lenses put in them. The turn around time and quality was fantastic.

Date of experience: August 1, 2022
California
1 review
0 helpful votes
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10/10
July 31, 2022

I love all the glasses I bought! This was my first time using an online glasses company and I'm really glad I did!

Date of experience: July 31, 2022
Hawaii
1 review
0 helpful votes
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Great customer service and shipping. Had to return the glasses because the lens prescription was reversed

Date of experience: July 31, 2022
Arizona
1 review
0 helpful votes
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Good price
July 31, 2022

Good price and a good product. I ordered three pairs of glasses and love them all.

Date of experience: July 31, 2022
Michigan
1 review
0 helpful votes
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Love
July 31, 2022

Fast shipping and great quality. This was my second time purchasing proscription glasses from Eye By Direct and I am not disappointed.

Date of experience: July 31, 2022
Tennessee
1 review
0 helpful votes
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AWESOME
July 31, 2022

Great experience every single time… I've made several orders with eye buy direct…. I will continue to order from here

Date of experience: July 31, 2022
Florida
1 review
0 helpful votes
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First time buyer
July 31, 2022

I like the friendly website and be able to to virtually try the glasses it was very helpful.

Date of experience: July 31, 2022
Minnesota
1 review
0 helpful votes
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Easy and Fast
July 31, 2022

Everything went well. The glasses are perfect for me.

Date of experience: July 31, 2022
California
1 review
0 helpful votes
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Easy Peasy
July 30, 2022

It was fast and easy. This is my second time purchasing from eyebuydirect and this time didn't disappoint.

Date of experience: July 30, 2022
Texas
1 review
0 helpful votes
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X
July 30, 2022

Why am i required to type 50 characters to submit a positive review

Date of experience: July 30, 2022
Colorado
1 review
0 helpful votes
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Singles transition
August 28, 2022

I was very disappointed with the transition lenses that turn into sunglasses. I am frustrated with how long it takes for them to lighten.

Date of experience: July 29, 2022
Pennsylvania
1 review
0 helpful votes
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Great quality
July 29, 2022

Ordered about 6-7 pairs over the last 2 years have not had a bad experience with any part of the process <3

Date of experience: July 29, 2022
Florida
1 review
0 helpful votes
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Flimsy
August 28, 2022

I've already bent the frame while putting new bulb in my boat light while my glasses were hanging around my neck. Sorry but just not what I hoped

Date of experience: July 29, 2022
Virginia
1 review
0 helpful votes
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Nice Gla$$es
July 29, 2022

I ordered before so hopefully I have the same great experience as before and my glasses are what I expect.

Date of experience: July 29, 2022
Ohio
1 review
0 helpful votes
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Excellent
July 29, 2022

Great selection and fast service. Price was lower than i would have thought

Date of experience: July 29, 2022
Florida
1 review
0 helpful votes
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Have to move on from this company
August 28, 2022

Out of four orders, this company sent me ONE good pair of glasses. They screwed up the prescription 3 times. The first time, they reversed the minus (-) and put a (+) for the prescription, so those were way off. After getting the next one right, I decided a bit later on another pair. I requested that they use the exact same prescription as the one good pair they sent me. I tried twice, and they messed up both pairs. They even had the nerve to suggest that my prescription would change. I had to remind them that, if that were true, the pair I have been wearing would also be wrong. I give up. I gave them an honest shot. I would rather pay a little more and have it correct.

Date of experience: July 29, 2022