On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Every year i come back to eyebuydirect to buy my lenses. They are affordable and I love that. I have my entire family using eyebuydirect.
Very easy and quick to find the frames you want with lots of affordable and more luxury options.
Very disappointed 😞 poor customer service, poor quality frames
I've purchased most of my glasses from eyebuydirect. The quality is great and shipping is pretty quick!
Why do I need an account to buy glasses? Why do I need 3 pop ups every time I click a button? I stg I have to jump through so many hoops for the privilege to buy glasses. Yall are lucky that my girlfriend likes my old frames and wanted me to get the same pair. :p
Well it was a while ago, but i remember recieving my glasses and the frames were both a lttle dirty, but nothing a good clean up couldnt handle.
I just ordered my 5th pair of glasses from EBD. I need a progressive lens and they magically get my prescription exactly where it should be every time and each frame is a different shape. Seriously, its magic. One time I received size small instead of medium. I called customer service, he verified my address and said the correct glasses were being sent out. No hassle, no questions, no sorting out if it was my error or theirs. Just a sorry for the inconvenience and Bob's your uncle. I wont shop anywhere else for my glasses. Finally EBD has a great selection, even designer brands
Love the specs, site was slow and kept crashing while searching
Being able to purchase affordable prescription glasses at my convenience from home rather than having to spend hundreds more at the optometrist keeps me coming back to EBD!
They've remove all potential obstacles and made the process so easy
Always a good service, and I used this sight many times.
Every time i wear my glasses, which is now more often than not, i get compliments on them. I have shared the link to my exact pair more than 10x, they are so flattering!
My prescription is always spot on and love the frames plus quick shipping
It can be tricky buying glasses online but if you can find a pair that fits, then it's worth it. The prices are competitive and the quality is great!
Had similar experience before but was able to order and was happy with product.
We really enjoy the ease of trying on and ordering right from the comfort of our home and the price is a bonus too!
Scan your prescription, pick your frame, wait for glasses to arrive! Thanks for making the process so simple!
A little bit of effort first time around to enter your info, but totally worth it both for price, variety and ease of reorderingreorders
Always have problem adding pic, to try on frames. But still make it work.
Everyone in my house have bought eye glasses and we love them... whether they be reading or sun glasses, we enjoy them and appreciate the pricing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members