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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Absolutely worth the money. Customer service is amazing and every experience I've had with the company has been flawless
Easy web page. Simple and straightforward. I made a mistake on my prescription and they replaced them no problem.
All went well as expected with the limited numbers on hand that day
Easy to navigate even for prescription eyeglasses. Love the virtual try-on feature
EYE BUY DIRECT helps people buy glasses without the hassle, you can save you prescription and select specialized lenses. They have affordable options comparable to the higher tier selections and they make shopping for both frames and lenses a BREEZE
The glasses come quickly, and they are affordable.
Really good experience, good deals and many options really love how easy and convenient it is to get frames
I've loved how easy and convenient it is for me to purchase my glasses safely and easily on the website. At first I was concerned about not being able to try on my glasses, but, the information about each frame makes it simple to choose which is the best for me.
You can get decent prescription glasses for as cheap at $10. But even the more expensive glasses are very reasonable. I got bifocals and they are great. I've been getting glasses from them for years and always been satisfied.
There's a ton of choices and is especially good if you need really inexpensive glasses.
Incredibly easy to shop and compare frames. The scale of the website and photos of the frames is perfect, I will not use Zenni (or others) due to how horrendous their website design is.
I love eyebuydirect! Gives me affordable options and lets me choose what type of lenses I would like.
I ordered 2 pair of glasses and I could not use them. The new script would not work for me. I was given return postage to send them back and got a refund within the week. No questions asked. Great customer service.
Had to send my glasses back. Because the clear lenses had little blue dots in them that was reflecting light every time you walked in the room on the lenses. The sunglasses I ordered something just wasn't right in the prescription because they would make my eyes hurt.
Seems easy and direct now just waiting on shipment.
You get what you need, but more choice and cheaper
It made me really happy that I could receive a discount for being a certified medical assistant. I wish it was higher, but maybe in the future 50% would make me buy more!
I've ordered probably 5 pairs of glasses. Everything has been shipped and delivered quickly and the quality has been outstanding. Can't beat the price. I would've paid 4 times from my optometrist.
By making glasses affordable. Eyebuydirect allows people to accessorize via their glasses. Every style imaginable, with plenty of options to make the set of glasses that works for you. I'm a happy customer, and wish them continued success.
Been ordering numerous glasses from EyeBuyDirect. Great experience every single time!
Cheap, fast, reliable this is where you should order all your glasses
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo