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EyebuydirectReviews 14,548

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,570
value
5,188
shipping
5,188
returns
131
quality
5,291
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Texas
1 review
0 helpful votes
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Suggestions
October 1, 2025

1. When you use back up button it should take to you where you left off, not the top of the page. This is pretty basic stuff for web developers. You all are better than this. Please fix.
2. There is no place for comments when ordering glasses

Date of experience: September 21, 2025
Kansas
1 review
0 helpful votes
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First-Time Buyer
October 1, 2025

Very pleased with the overall experience. Site was easy to use and walked us right through it. The selection was great!

Date of experience: September 20, 2025
Rhode Island
1 review
0 helpful votes
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1 pair donated to someone in need for every order you make on this site.

Date of experience: September 21, 2025
New Jersey
1 review
0 helpful votes
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Would buy again
September 30, 2025

Have bought a number of glasses from Eyebuydirect. Returned two because I didn't care for the way they looked. Customer service was great and the return was easy. Quality of the frames seems to be similar to that in brick and mortar stores. Lens prescription was flawless for both reading and distance glasses. Very satisfied and will definitely be buying again.

Date of experience: September 11, 2025
Virginia
1 review
0 helpful votes
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Great
September 30, 2025

Great and quick service. Really easy picking a pair of gorgeous frames, they didn't suit my face though so I contacted customer service and they helped me return it and sent me a pair that was perfect. I get compliments all the time on the new pair. Now I'm ordering a pair for my mom.

Date of experience: July 23, 2025
Texas
1 review
0 helpful votes
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Nice Glasses
September 30, 2025

Love eye buy direct And even more there discount coupons 😆

Date of experience: September 20, 2025
New York
1 review
0 helpful votes
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Great Glasses Great Price
September 30, 2025

I have reordered multiple time with Eyebuydirect. The quality is great. I am hard on glasses wearing them during DIY projects. I have bought eyeglasses, sunglasses & most recently bifocals. Have not been disappointed yet!

Date of experience: October 1, 2019
Maryland
1 review
0 helpful votes
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Love my glasses!
September 30, 2025
Updated review

Love the styles, easy to order and enter my prescription information and quick turnaround.

Date of experience: September 20, 2025

Quality order
September 6, 2025
Previous review

Eyes Buy Direct took care of my order efficiently and quickly.

Date of experience: August 27, 2025
Texas
1 review
0 helpful votes
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Good eyeglasses store
September 30, 2025
Updated review

Been ordering from this store for a while and never had no problems, good prices and quality.

Date of experience: September 20, 2025

Great company and pricing.
June 10, 2025
Previous review

I had a good experience with this company and prices are great.

Date of experience: May 31, 2025
California
1 review
0 helpful votes
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Excellent
September 29, 2025

This service is totally accurate and super fast I love this company is my to go for glasses for years love it!

Date of experience: September 19, 2025
Washington
1 review
0 helpful votes
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Good Service
September 29, 2025

Ever since my daughter introduced me to this place, I never order anywhere but here. They get my prescription eyeglasses correctly.

Date of experience: September 19, 2025
Oklahoma
1 review
0 helpful votes
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Affordable glasses
September 29, 2025

I purchased 4 pairs of glasses within a.couple of months. They are of good quality. I wore them to my doctor appointment and my vision test was great. I have wet macular degeneration. I lost my glasses and needed new ones asap. They arrived very quickly so I was grateful.

Date of experience: September 19, 2025
Arizona
1 review
0 helpful votes
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Great product
September 29, 2025

I am always happy with my orders. If you don't like the product you ordered, refunds and replacement are easy and customer friendly.

Date of experience: September 19, 2025
Arizona
1 review
0 helpful votes
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Fast but mediocre quality
September 29, 2025

Previously i purchased a pair of titanium framed glasses. The arm broke off due to a munfacturers defect just a couple weeks after the warranty expired. I babied these glasses hoping they would last for years but they still broke and even the high priced lenses scratched very easily somewhow, even though they never once came in contact with s hard surface and were only cleaned with a wet solution. Eyebuydirect is very economical, but like they say- you get what you pay for.

Date of experience: September 15, 2025
California
1 review
0 helpful votes
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Happy
September 29, 2025

Easy and affordable. This is a new order with same scrip.

Date of experience: September 19, 2025
Arizona
1 review
0 helpful votes
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Great product
September 29, 2025

Love the easy ordering, fast shipping and lots of selections!

Date of experience: September 19, 2025
Maryland
1 review
0 helpful votes
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Virtual Try-on
September 28, 2025

The virtual try-on option is a game changer! I was surprised at how accurate the virtual try on was in comparison to the real product. I loved being able to see myself in the glasses clearly before ordering them. The glasses are also great quality! I will be buying my glasses here from now on!

Date of experience: September 18, 2025
Arizona
1 review
0 helpful votes
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Great selection and customer service
September 28, 2025

Lots of frames to choose from. Great discounts and great customer service.

Date of experience: September 18, 2025
Wyoming
1 review
0 helpful votes
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Confusing
September 28, 2025

I had trouble understanding the person helping me because of her strong accent. I'm not sure I communicated exactly what I wanted

Date of experience: September 18, 2025
California
1 review
0 helpful votes
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Great and Affordable
September 28, 2025

I highly enjoy these glasses because if I weren't so great at losing them, they would last me forever. So this would be my 5th time perching another pair.

Date of experience: September 18, 2025