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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I have been buying two pairs of glasses here yearly now for a few years and this year's glasses are wonderful just like previous ones! I always get at least one of the pair a prescription sunglasses Choice and this year I got one and one and I love them. They are beautiful, sturdy and reliably great for my vision.
I use your company exclusively. Used to spend crazy amounts Talia. Now get great products at good prices! Very happy!
I've purchased glasses from eyebuydirect multiple times now. Love their glasses, love their service, love the warranty and LOVE the prices.
It was amazing to get glasses that you really like. They have the right fit, they feel great and also it boost my confidence knowing that i look good on these glasses
The frames were what I ordered. As soon as they were out of the package, I knew they weren't going to work. Distance was bad. The "readers" portion was bad. I requested a return/refund and recieved the return label right away. Shipped them off (confirmed with usps that they had been delivered. Still waiting on my return.
Super easy to reorder my previous order after glasses were lost. Everything was saved
Great look, great quality, great price. My third pair - unfortunately.
I have never had a bad experience. The only time I ever have been unhappy is when I did not pay attention to the weight of a pair of glasses. I buy over 4 pair a year and have always loved all of them!
I've never had such a wide choice of frames & lenses. I should have returned my first pair but I waited too long. Once you figure out the right way to order you can order & quickly receive glasses at great prices.
I have bought glasses from them before and really like their glasses.
I was cooling off on the bed one day and my dog decided to lay on me for attention and after pushing her off she rolled over on top of my face trapping my glasses to my head and thus the eyeglass arm stretched to breaking, 3 days after receiving them in the mail. I contacted the agent and he was very understanding and assisted me in replacing them!
I didn't think that it was gonna take as long as it did, but I've been on the phone trying to find lenses and frames for eight hours. I am finally glad that I've settled down with a choice. You guys are the best at the price.
The price is so much more reasonable that at franchises
This has been the easiest site to order from and there is a huge selection. They have the best option for lens selection and customization. Also, you can't beat their pricing and I did a lot of comparison with other sites.
Shipping is always on time, if any issues should arise, customer service is helpful. Glasses are stylish and affordable.
It was fine. I just thought the frame quality could be better.
This is my second time buying with Eye Direct, the first time resulted in a need from Customer Service. They handled everything very well and it caused us to want to purchase from Eye Direct once again.
Experience before is good - it is just disappointing getting to the end of trying to make your glasses better and they end up being almost $300 for one pair.
1. When you use back up button it should take to you where you left off, not the top of the page. This is pretty basic stuff for web developers. You all are better than this. Please fix.
2. There is no place for comments when ordering glasses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members