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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I had an excellent experience with Eyebuydirect. They went above and beyond to make sure everything with my order was perfect. Their communication stood out, as they consistently checked in and confirmed that my order was correct. Any time I had a question, their team responded quickly and made me feel confident about the process. I really appreciate the attention to detail and the effort they put into making sure I received exactly what I ordered. I'm very happy with both the service and the product.
There is a good selection of frames, and service is very good. However, searches could be more effective. I selected a frame one night, and was unable to find it the next day. I vaguely remembered the name of the frame, then searched for it. I did find it, but it shouldn't have taken that long.
I've been wearing glasses for decades and this is my absolute favorite way to buy. Affordable, shipping is quick, product is as advertised, and there's always a coupon code. What's not to love?!
When its time to purchase glasses me and my family always come directly her to do so. You get a great price and fast turnaround.
I've been purchasing my glasses form EBD for years and you can't beat their prices or customer service. I wear progressive lenses and prefer the 1.74 index lenses. I was shocked at the prices for glasses at my optometrist's office and the big box stores. EBD glasses are less than half the price! I like to have several pair to match my mood and outfits, and EBD makes that possible. It might seem scary to pick frames without trying them on, but the virtual try on feature if pretty good and if you know the measurements that fit you best, it's not to risky. If you ever get a pair you're not happy with, their customer service can help you with an exchange. I recommend EBD to friends all the time. Hope this helps.
\It seems like EBD changes their offers almost daily, and many of them don't actually work once you read the small print and exclusions. Some frames look like a great value at first, until you're pushed toward very expensive lenses. Then with other frames, the lenses are much cheaper. It all feels very confusing. If only they made everything consistent and straightforward, the experience would be so much better.
I have bought multiple times from EBD, the interface is better than all the other eyeglass websites, the pictures are always accurate and I like the 'try on' feature. Plus the sales are always a huge value!
Had to enter my acct MULTIPLE TIMES because every two minutes the page was kicking me out for now reason while i was searching frames. That was not nice, but aside that i love it here.
Family and I have been using this provider for over five years. Always enjoy the variety of looks and sizes and shapes / different styles. Customer Service was always very responsive if I ever had an issue. Highly recommend everybody!
Always easy to order glasses with you and the quality of the frames has been great. I reorder my glasses every year, and it's great that I'm able to look at the details of my prior order.
Glass arrived and are working. Trying a few different styles to see what I will be able to stick and to make sure my vision isn't changing too fast before ordering more expensive glasses.
I buy glasses once every year or two. Once I purchased glasses from eye it direct I began receiving between 1 and 4 emails every single day. It's absurd and I hate it.
Hard to tell if im going to like the glasses until i get them and try them on.
Great quality glasses and amazing customer service and unbeatable prices all in one place. I used to spend hundreds on my kids' glasses and they would either break them or lose them. I paid a fraction of the price for two pairs here at eyebuydirect without compromising quality and durability. I will never buy glasses anywhere else.
This is the third time I've placed an order ( actually a reorder of both my glasses and prescription sunglasses) and this company is very communicative and professional with excellent quality items.
Eyebuydirect is so easy to use and negotiate every time I have ordered and reordered my glasses. I recommend using this company to all of my family and friends.
My glasses lense originally came with a small scratch in a circle shape but it didn't bother me so I obviously didn't return them. Otherwise, I loved them! Unfortunately, now they are lost hence why ordering a new pair :( I loved the others so hope these are good too! Amazing return experience and handled easily and professionally also with my original pair not fitting correctly, I love this company! So affordable. Thank you.
Not only was this process as painless as possible, but it was exponentially cheaper than if I would've bought these glasses from my eye doctor. My official place for glasses now!
From choosing my frames to uploading my prescription, EyeBuyDirect is the way to purchase eyeware in this 21st Century. I saved a ton of money and time.
Glasses arrived bent, I did not return because I needed them right away after eye surgery. They are bifocals so being bent is a huge problem.
I got two pairs of regular eyeglasses last time; same frame, different colors. I got a pair of prescription sunglasses, too, and I get compliments all the time.
I also got a pair of eyeglasses and one pair of sunglasses in 2022.
I have been buying two pairs of glasses here yearly now for a few years and this year's glasses are wonderful just like previous ones! I always get at least one of the pair a prescription sunglasses Choice and this year I got one and one and I love them. They are beautiful, sturdy and reliably great for my vision.
I use your company exclusively. Used to spend crazy amounts Talia. Now get great products at good prices! Very happy!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo