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EyebuydirectReviews 14,545

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,570
value
5,188
shipping
5,188
returns
131
quality
5,291
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California
1 review
0 helpful votes
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The best!
October 9, 2025

I had an excellent experience with Eyebuydirect. They went above and beyond to make sure everything with my order was perfect. Their communication stood out, as they consistently checked in and confirmed that my order was correct. Any time I had a question, their team responded quickly and made me feel confident about the process. I really appreciate the attention to detail and the effort they put into making sure I received exactly what I ordered. I'm very happy with both the service and the product.

Date of experience: September 29, 2025
New York
2 reviews
0 helpful votes
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Good selection
October 9, 2025

There is a good selection of frames, and service is very good. However, searches could be more effective. I selected a frame one night, and was unable to find it the next day. I vaguely remembered the name of the frame, then searched for it. I did find it, but it shouldn't have taken that long.

Date of experience: September 29, 2025
Tennessee
1 review
0 helpful votes
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My favorite way to buy glasses!
October 7, 2025

I've been wearing glasses for decades and this is my absolute favorite way to buy. Affordable, shipping is quick, product is as advertised, and there's always a coupon code. What's not to love?!

Date of experience: September 27, 2025
North Carolina
1 review
0 helpful votes
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Great Service Like Normal
October 6, 2025

When its time to purchase glasses me and my family always come directly her to do so. You get a great price and fast turnaround.

Date of experience: September 27, 2025
Utah
1 review
0 helpful votes
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Quality glasses at affordable prices
October 6, 2025

I've been purchasing my glasses form EBD for years and you can't beat their prices or customer service. I wear progressive lenses and prefer the 1.74 index lenses. I was shocked at the prices for glasses at my optometrist's office and the big box stores. EBD glasses are less than half the price! I like to have several pair to match my mood and outfits, and EBD makes that possible. It might seem scary to pick frames without trying them on, but the virtual try on feature if pretty good and if you know the measurements that fit you best, it's not to risky. If you ever get a pair you're not happy with, their customer service can help you with an exchange. I recommend EBD to friends all the time. Hope this helps.

Date of experience: September 26, 2025
California
1 review
0 helpful votes
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Confusing offers
October 6, 2025

\It seems like EBD changes their offers almost daily, and many of them don't actually work once you read the small print and exclusions. Some frames look like a great value at first, until you're pushed toward very expensive lenses. Then with other frames, the lenses are much cheaper. It all feels very confusing. If only they made everything consistent and straightforward, the experience would be so much better.

Date of experience: September 26, 2025
California
1 review
0 helpful votes
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Better than the rest
October 6, 2025

I have bought multiple times from EBD, the interface is better than all the other eyeglass websites, the pictures are always accurate and I like the 'try on' feature. Plus the sales are always a huge value!

Date of experience: September 25, 2025
DO
1 review
0 helpful votes
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A bit hard to do it on my phone
October 5, 2025

Had to enter my acct MULTIPLE TIMES because every two minutes the page was kicking me out for now reason while i was searching frames. That was not nice, but aside that i love it here.

Date of experience: September 25, 2025
Florida
1 review
0 helpful votes
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Great quality for the price!
October 5, 2025

Family and I have been using this provider for over five years. Always enjoy the variety of looks and sizes and shapes / different styles. Customer Service was always very responsive if I ever had an issue. Highly recommend everybody!

Date of experience: September 25, 2025
California
1 review
0 helpful votes
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Great value
October 5, 2025

Always easy to order glasses with you and the quality of the frames has been great. I reorder my glasses every year, and it's great that I'm able to look at the details of my prior order.

Date of experience: September 25, 2025
Florida
1 review
0 helpful votes
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In Progress
October 5, 2025

Glass arrived and are working. Trying a few different styles to see what I will be able to stick and to make sure my vision isn't changing too fast before ordering more expensive glasses.

Date of experience: July 22, 2025
Illinois
1 review
0 helpful votes
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Eyebuydirect spam emails the crap out of you
October 5, 2025
Updated review

I buy glasses once every year or two. Once I purchased glasses from eye it direct I began receiving between 1 and 4 emails every single day. It's absurd and I hate it.

Date of experience: September 25, 2025

Hard to tell if im going to like the glasses until...
September 14, 2025
Previous review

Hard to tell if im going to like the glasses until i get them and try them on.

Date of experience: September 4, 2025
Michigan
1 review
0 helpful votes
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The best place for eyeglasses
October 5, 2025

Great quality glasses and amazing customer service and unbeatable prices all in one place. I used to spend hundreds on my kids' glasses and they would either break them or lose them. I paid a fraction of the price for two pairs here at eyebuydirect without compromising quality and durability. I will never buy glasses anywhere else.

Date of experience: September 25, 2025
Massachusetts
1 review
0 helpful votes
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Eyebuydirect is the best place to buy your glasses.
October 5, 2025
Updated review

This is the third time I've placed an order ( actually a reorder of both my glasses and prescription sunglasses) and this company is very communicative and professional with excellent quality items.

Date of experience: September 25, 2025

Ordering glasses
September 11, 2025
Previous review

Eyebuydirect is so easy to use and negotiate every time I have ordered and reordered my glasses. I recommend using this company to all of my family and friends.

Date of experience: September 1, 2025
Virginia
1 review
0 helpful votes
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Great company!
October 4, 2025

My glasses lense originally came with a small scratch in a circle shape but it didn't bother me so I obviously didn't return them. Otherwise, I loved them! Unfortunately, now they are lost hence why ordering a new pair :( I loved the others so hope these are good too! Amazing return experience and handled easily and professionally also with my original pair not fitting correctly, I love this company! So affordable. Thank you.

Date of experience: September 24, 2025
California
1 review
0 helpful votes
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Quick and Easy
October 4, 2025

Not only was this process as painless as possible, but it was exponentially cheaper than if I would've bought these glasses from my eye doctor. My official place for glasses now!

Date of experience: September 24, 2025
Texas
1 review
0 helpful votes
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Well worth It!
October 4, 2025

From choosing my frames to uploading my prescription, EyeBuyDirect is the way to purchase eyeware in this 21st Century. I saved a ton of money and time.

Date of experience: September 24, 2025
Massachusetts
1 review
0 helpful votes
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Came bent
October 4, 2025

Glasses arrived bent, I did not return because I needed them right away after eye surgery. They are bifocals so being bent is a huge problem.

Date of experience: September 24, 2025
Illinois
1 review
0 helpful votes
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I got two pairs of regular eyeglasses last time; same frame, different colors. I got a pair of prescription sunglasses, too, and I get compliments all the time.

I also got a pair of eyeglasses and one pair of sunglasses in 2022.

Date of experience: August 13, 2024
Massachusetts
1 review
0 helpful votes
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I come here for great glasses and great prices
October 3, 2025
Updated review

I have been buying two pairs of glasses here yearly now for a few years and this year's glasses are wonderful just like previous ones! I always get at least one of the pair a prescription sunglasses Choice and this year I got one and one and I love them. They are beautiful, sturdy and reliably great for my vision.

Date of experience: September 23, 2025

Best experience. Great product great prices!
September 9, 2025
Previous review

I use your company exclusively. Used to spend crazy amounts Talia. Now get great products at good prices! Very happy!

Date of experience: August 30, 2025