business logo of Eyebuydirect

EyebuydirectReviews 14,544

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
How would you rate Eyebuydirect?
grey star
grey star
grey star
grey star
grey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,570
value
5,188
shipping
5,188
returns
131
quality
5,291
This company does not typically respond to reviews

Instant Feedback

243,373 reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Hannah B.
Unfollow Hannah B.
Share Review
Report Review

Love!
October 12, 2025

I love ordering eyeglasses from this site. Some times it's a hit or miss cause you need to try them on but it's relatively easy to return them. I've found some great pairs of glasses!

Date of experience: October 2, 2025
Florida
1 review
0 helpful votes
Follow Marita Q.
Unfollow Marita Q.
Share Review
Report Review

Quality always
October 12, 2025

Incredibly easy to order. This is my 5th order over the last three years & free delivery was always faster than expected.

I work with foster children and this has been a blessing to be able to obtain replacement glasses, instead of risking triggering a child by taking her/him into retail environment (of strangers).

Date of experience: October 2, 2025
Michigan
1 review
0 helpful votes
Follow KELLI R.
Unfollow KELLI R.
Share Review
Report Review

Love Love Love
October 11, 2025

Eyebuydirect is my go-to for eyewear that feels like fashion. Their frames are adorable, their prices are unbeatable, and the best part? I don't have to choose just one. I've built a mini collection that lets me match my glasses to my outfit and my mood. It's a little luxury that makes everyday feel more like me.

Date of experience: October 2, 2025
Georgia
1 review
0 helpful votes
Follow Hannah Z.
Unfollow Hannah Z.
Share Review
Report Review

No hassle glasses
October 11, 2025

Ive made many purchases and each purchase and return has been smooth. I wish the return window was longer than 14 days but I really like how easy the process is. The try on tool online is so good. Like 90% accurate. Would buy here again.

Date of experience: October 1, 2025
Kansas
1 review
0 helpful votes
Follow Cheyenne L.
Unfollow Cheyenne L.
Share Review
Report Review

Very happy customer!
October 11, 2025

Wonderful products, & quick shipping! I know I can always rely on eyebuydirect for cute, affordable eyewear. I've never once been disappointed. Keep it up, eyebuydirect!

Date of experience: November 29, 2024
Tennessee
1 review
0 helpful votes
Follow Amy F.
Unfollow Amy F.
Share Review
Report Review

Perfect pair
October 11, 2025

Site is so easy to use once you input your prescription! The try on feature helps you decide on color and style with ease. Once you choose - in no time - less than a week you get your eyeglasses in the mail! Price and quality are terrific.

Date of experience: October 1, 2025
District of Columbia
1 review
0 helpful votes
Follow Alex N.
Unfollow Alex N.
Share Review
Report Review

The directions for fitting the glasses were easy to follow, clear and concise. The photo/video tool to "try on" the glasses is very helpful in getting a sense of what frames work. The various choices for specific lenses and add-ons explained. I received my glasses within the week of ordering them!

Date of experience: October 1, 2025
Florida
1 review
0 helpful votes
Follow Georgia F.
Unfollow Georgia F.
Share Review
Report Review

Easy!
October 11, 2025
Updated review

I explored the diverse styles for frames and lenses. Many were appealing, but I was able to slowly eliminate the favorites I selected. That was the only challenging aspect. Once I chose the frames, etc., I was able to follow the instructions and complete my order. EyeBuyDirect kept me informed throughout the process. I am quite happy with the results, and the price was right.

Date of experience: October 1, 2025

Large, diverse inventory of eyewear!
September 20, 2025
Previous review

I needed inexpensive glasses quickly that were only temporary because I was going to have cataract surgery that would change my prescription.

Date of experience: March 5, 2021
Georgia
1 review
0 helpful votes
Follow Kathy A.
Unfollow Kathy A.
Share Review
Report Review

Great Selection
October 10, 2025

It was very easy to virtually try on glasses by adding your own photo. A great selection of glasses from designers to average. Check out was very quick.

Date of experience: October 1, 2025
Massachusetts
1 review
0 helpful votes
Follow Dawn K.
Unfollow Dawn K.
Share Review
Report Review

The first purchase was easier than I expected! My son needed glasses for the first time and I was worried about adding the prescription and measuring. With the helpful info on the website it was easy and quick! We don't get our glasses anywhere else!

Date of experience: November 19, 2024
Alabama
1 review
0 helpful votes
Follow Alandris F.
Unfollow Alandris F.
Share Review
Report Review

Highly recommended
October 10, 2025

Glasses arrived quickly. They reached out to me about an error I made entering my prescription and they quickly corrected it and got my glasses shipped out.

Date of experience: September 30, 2025
Illinois
1 review
0 helpful votes
Follow Baya G.
Unfollow Baya G.
Share Review
Report Review

Absolutely Amazing
October 10, 2025

I have been using EyeBuyDirect for nearly 10 years, and have always been extremely satisfied with the results and customer service. Always recommend to friends and family, even if they don't need prescription glasses like me.

Date of experience: September 30, 2025
Virginia
1 review
0 helpful votes
Follow Laura O.
Unfollow Laura O.
Share Review
Report Review

Fast and easy
October 10, 2025

Great options and I love that they have the virtual tryon! The buying process was easy peacy. I've bought from them before and will continue on doing it as long as their selection is good.

Date of experience: September 30, 2025
Washington
1 review
0 helpful votes
Follow Cindy P.
Unfollow Cindy P.
Share Review
Report Review

Hard to search
October 10, 2025

It was a little frustrating trying to search n go back and forth
I also feel I should have had more offers or price breaks since I've been with you for so long. I only had a get one free

Date of experience: September 30, 2025
Pennsylvania
1 review
0 helpful votes
Follow Scott W.
Unfollow Scott W.
Share Review
Report Review

EBD is the best
October 10, 2025

I've purchased countless pairs of prescription glasses here. Never had a problem with my complex script or quality. Been using them for years and will continue to do so.

Date of experience: September 30, 2025
Florida
1 review
0 helpful votes
Follow DennisBoyle E.
Unfollow DennisBoyle E.
Share Review
Report Review

Great team
October 10, 2025
Updated review

Third set of glasses for me over the past 8 years or so. One frame had issues recently and they replaced the order with a frame that I wore the last purchase and was comfortable with. Koodos to the support team for their dedication.

Date of experience: September 17, 2025

Came back
September 18, 2025
Previous review

3rd puchase year... Came back..

Date of experience: September 8, 2025
California
1 review
0 helpful votes
Follow Caroline I.
Unfollow Caroline I.
Share Review
Report Review

Speedy, thoughtful, economical
October 10, 2025
Updated review

They are fast and very communicative. If you don't get what you want, EVEN IF IT WAS YOUR ERROR, they are happy to return and replace. Good products at good prices and great customer service.

Date of experience: September 30, 2025

Efficient and caring
September 15, 2025
Previous review

They are interested in YOU and will take all needed customer service actions. I really appreciate them.

Date of experience: September 5, 2025
Puerto Rico
1 review
0 helpful votes
Follow Iliana J.
Unfollow Iliana J.
Share Review
Report Review

Espejuelos
October 10, 2025

Me encanta ésta página! Consigo siempre lo que busco. A un coato asequible.

Date of experience: September 30, 2025
Vermont
1 review
0 helpful votes
Follow Patricia T.
Unfollow Patricia T.
Share Review
Report Review

Love The Glasses But
October 10, 2025

Both my husband and I love the eyeglasses we got but when I wanted to reorder you no longer offer the transition option with bifocals. I cannot wear progressive lenses! So I need to look elsewhere for myself.

Date of experience: September 29, 2025
California
1 review
0 helpful votes
Follow Thai N.
Unfollow Thai N.
Share Review
Report Review

The best!
October 9, 2025

I had an excellent experience with Eyebuydirect. They went above and beyond to make sure everything with my order was perfect. Their communication stood out, as they consistently checked in and confirmed that my order was correct. Any time I had a question, their team responded quickly and made me feel confident about the process. I really appreciate the attention to detail and the effort they put into making sure I received exactly what I ordered. I'm very happy with both the service and the product.

Date of experience: September 29, 2025