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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I love ordering eyeglasses from this site. Some times it's a hit or miss cause you need to try them on but it's relatively easy to return them. I've found some great pairs of glasses!
Incredibly easy to order. This is my 5th order over the last three years & free delivery was always faster than expected.
I work with foster children and this has been a blessing to be able to obtain replacement glasses, instead of risking triggering a child by taking her/him into retail environment (of strangers).
Eyebuydirect is my go-to for eyewear that feels like fashion. Their frames are adorable, their prices are unbeatable, and the best part? I don't have to choose just one. I've built a mini collection that lets me match my glasses to my outfit and my mood. It's a little luxury that makes everyday feel more like me.
Ive made many purchases and each purchase and return has been smooth. I wish the return window was longer than 14 days but I really like how easy the process is. The try on tool online is so good. Like 90% accurate. Would buy here again.
Wonderful products, & quick shipping! I know I can always rely on eyebuydirect for cute, affordable eyewear. I've never once been disappointed. Keep it up, eyebuydirect!
Site is so easy to use once you input your prescription! The try on feature helps you decide on color and style with ease. Once you choose - in no time - less than a week you get your eyeglasses in the mail! Price and quality are terrific.
The directions for fitting the glasses were easy to follow, clear and concise. The photo/video tool to "try on" the glasses is very helpful in getting a sense of what frames work. The various choices for specific lenses and add-ons explained. I received my glasses within the week of ordering them!
I explored the diverse styles for frames and lenses. Many were appealing, but I was able to slowly eliminate the favorites I selected. That was the only challenging aspect. Once I chose the frames, etc., I was able to follow the instructions and complete my order. EyeBuyDirect kept me informed throughout the process. I am quite happy with the results, and the price was right.
I needed inexpensive glasses quickly that were only temporary because I was going to have cataract surgery that would change my prescription.
It was very easy to virtually try on glasses by adding your own photo. A great selection of glasses from designers to average. Check out was very quick.
The first purchase was easier than I expected! My son needed glasses for the first time and I was worried about adding the prescription and measuring. With the helpful info on the website it was easy and quick! We don't get our glasses anywhere else!
Glasses arrived quickly. They reached out to me about an error I made entering my prescription and they quickly corrected it and got my glasses shipped out.
I have been using EyeBuyDirect for nearly 10 years, and have always been extremely satisfied with the results and customer service. Always recommend to friends and family, even if they don't need prescription glasses like me.
Great options and I love that they have the virtual tryon! The buying process was easy peacy. I've bought from them before and will continue on doing it as long as their selection is good.
It was a little frustrating trying to search n go back and forth
I also feel I should have had more offers or price breaks since I've been with you for so long. I only had a get one free
I've purchased countless pairs of prescription glasses here. Never had a problem with my complex script or quality. Been using them for years and will continue to do so.
Third set of glasses for me over the past 8 years or so. One frame had issues recently and they replaced the order with a frame that I wore the last purchase and was comfortable with. Koodos to the support team for their dedication.
They are fast and very communicative. If you don't get what you want, EVEN IF IT WAS YOUR ERROR, they are happy to return and replace. Good products at good prices and great customer service.
They are interested in YOU and will take all needed customer service actions. I really appreciate them.
Me encanta ésta página! Consigo siempre lo que busco. A un coato asequible.
Both my husband and I love the eyeglasses we got but when I wanted to reorder you no longer offer the transition option with bifocals. I cannot wear progressive lenses! So I need to look elsewhere for myself.
I had an excellent experience with Eyebuydirect. They went above and beyond to make sure everything with my order was perfect. Their communication stood out, as they consistently checked in and confirmed that my order was correct. Any time I had a question, their team responded quickly and made me feel confident about the process. I really appreciate the attention to detail and the effort they put into making sure I received exactly what I ordered. I'm very happy with both the service and the product.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo