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EyebuydirectReviews 3,947

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
396
value
1,285
shipping
1,285
returns
37
quality
1,314
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District of Columbia
1 review
0 helpful votes
Follow Marcella E.
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This is my first time visiting this site, I'm very excited with how easy it was making my selection and putting all the information I need for prescription lenses. Also receiving a discount as well. Wow!

Date of experience: January 16, 2018
Texas
2 reviews
0 helpful votes
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My wife turned me on to this website and now I have ordered two pair of glasses for myself. She has loved her glasses and I feel I will too!

Date of experience: January 16, 2018
Texas
2 reviews
0 helpful votes
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Awesome!
January 14, 2018

You get to choose from a variety of glasses and everything is set at a reasonable price. I truly think its worth the purchase. I will definitely continue purchasing from them!

Date of experience: January 12, 2018
Georgia
1 review
0 helpful votes
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Very easy ordering
January 14, 2018

I have been buying with EyeBuyDirect.com for a few years now and I will never go back to the traditional Optometrists office and buying my glasses through them. I have saved so much money going directly to where they make the glasses and I recommend them to all my friends and family. It is so easy to order your glasses and they get to you very fast. 2 thumbs up!

Date of experience: January 12, 2018
Texas
1 review
0 helpful votes
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Easy and fast
January 14, 2018

Easy website to order glasses, I've ordered twice already from them... great quality! It does take up to 14 days but its worth it

Date of experience: January 12, 2018
California
1 review
1 helpful vote
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Easy and FAST!
January 12, 2018

Loved how convenient it is to order your glasses. I also like the PD option to measure the distance so conveniently. I will be recommending this site to friends and family. Hardest thing was everything was so cute and affordable, I couldn't make up my mind! Left with 3 pairs for glasses!

Date of experience: January 12, 2018
Kansas
1 review
1 helpful vote
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Great Selection
January 12, 2018

The hardest part about searching for glasses on this website was there were so many frames to chose from! But after finding my frames, it was easy from then on, and so inexpensive! I got a pair of stylish glasses with a case AND digital friendly lenses for only 50 bucks!

Date of experience: January 12, 2018
California
1 review
0 helpful votes
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Thank you!
January 12, 2018

I found amazing glasses for very affordable price. Excellent user experience and easy to use website. Took me less than 15 minutes to order 2 set of glasses.

Date of experience: January 12, 2018
Texas
1 review
0 helpful votes
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Excellent customer service that goes above and beyond to help you. Great glasses at an affordable price. With glasses at this cost, you really are given the opportunity to go out of your comfort zone and try new styles of glasses that you may end up loving.

Date of experience: January 9, 2018
Florida
1 review
0 helpful votes
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I have been ordering my glasses from EyeBuyDirect.com for years. Love the selection and prices. I recommend this company to everyone.

Date of experience: January 9, 2018
California
1 review
0 helpful votes
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Great
January 9, 2018

I think the frames are actually an affordable price and they are very cute and great and its nice that I have the 14 day fit thing! Im excited to start using them!

Date of experience: January 8, 2018
ryan s.
New York
1 review
0 helpful votes
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The quality and style of the frames offered is what keeps me coming back. I have receive so many compliments and I recommend them to everyone. I've just made my third purchase from EBD and I'm sure they won't disappoint.

Date of experience: January 4, 2018
New Jersey
1 review
0 helpful votes
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My favorate eyebuy
January 6, 2018

Great place for cheap glasses especially since my son loses them frequently. Good priced and fast delivery, decent styles.

Date of experience: January 4, 2018
Florida
1 review
0 helpful votes
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IPad User
January 4, 2018

This website does not work well if using an iPad. I could not access the information if wanting to know more about a 14 day trial. I couldn't get someone in Chat after waiting over 5 minutes and when I called the toll free number the person I spoke with was not a good communicator. This company needs to rethink their pre-sales customer service.

Date of experience: January 4, 2018
Pennsylvania
1 review
0 helpful votes
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My glasses are great, and a great deal. That's why I wanted a second backup pair, and then I wanted a transition-lens pair, which were great but which I then promptly lost and needed to reorder. But EBD badly needs a REORDER button like Warby Parker has. It's annoying to have to go through the whole selection process again, and to hope I copied over everything correctly. They should really just have a REORDER button so I can get exactly what I got the last time, and not fuss or worry that I introduced a mistake.

Also, each time they took about 2 or 3 weeks to arrive. I got a notice a few days after ordering that they had shipped, but then oddly, it seemed from the tracking info that they sat in a holding place in New Jersey, just across the river from my home in Manhattan, for rather a long time before heading out to me.

Date of experience: January 1, 2018
California
2 reviews
0 helpful votes
Follow Lisa A.
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Ive used eyebuy direct for a couple of years now. They are a great company but I didnt have many choices in size extra small. I noticed they expanded their selection! Its pretty much risk free, they will make sure you like them or your money back

Date of experience: December 31, 2017
Colorado
1 review
0 helpful votes
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I have bought many pairs of glasses from this web site they are cheep and im not out a lot of money when I site on my glasses

Date of experience: December 31, 2017
Texas
1 review
0 helpful votes
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I did not love navigating. It took way too many steps to order a particular frame after we picked it out. Nonetheless, the final results are highly price happy.

Date of experience: December 31, 2017
Hawaii
1 review
0 helpful votes
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Great deal
January 2, 2018

Great site that has lots of affordable options for everyday glasses and sunglasses. I can get fun glasses for any outfit/day of the week and if I loose them (because I'm forgetful) it's not the end of the world.

Date of experience: December 31, 2017
New Mexico
1 review
1 helpful vote
Follow Jakodi M.
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I just ordered my third pair of prescription glassess from this site. These three pairs together cost less than the one pair i have from my optometrist. I like this site.

The lense perscriptions were perfect. It was very comfortable with no adjustment period for either pair.

The shipping packages are great toom the glasses come in reusable (and cute) cardboard boxes.

Date of experience: December 31, 2017