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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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This is my first time visiting this site, I'm very excited with how easy it was making my selection and putting all the information I need for prescription lenses. Also receiving a discount as well. Wow!
My wife turned me on to this website and now I have ordered two pair of glasses for myself. She has loved her glasses and I feel I will too!
You get to choose from a variety of glasses and everything is set at a reasonable price. I truly think its worth the purchase. I will definitely continue purchasing from them!
I have been buying with EyeBuyDirect.com for a few years now and I will never go back to the traditional Optometrists office and buying my glasses through them. I have saved so much money going directly to where they make the glasses and I recommend them to all my friends and family. It is so easy to order your glasses and they get to you very fast. 2 thumbs up!
Easy website to order glasses, I've ordered twice already from them... great quality! It does take up to 14 days but its worth it
Loved how convenient it is to order your glasses. I also like the PD option to measure the distance so conveniently. I will be recommending this site to friends and family. Hardest thing was everything was so cute and affordable, I couldn't make up my mind! Left with 3 pairs for glasses!
The hardest part about searching for glasses on this website was there were so many frames to chose from! But after finding my frames, it was easy from then on, and so inexpensive! I got a pair of stylish glasses with a case AND digital friendly lenses for only 50 bucks!
I found amazing glasses for very affordable price. Excellent user experience and easy to use website. Took me less than 15 minutes to order 2 set of glasses.
Excellent customer service that goes above and beyond to help you. Great glasses at an affordable price. With glasses at this cost, you really are given the opportunity to go out of your comfort zone and try new styles of glasses that you may end up loving.
I have been ordering my glasses from EyeBuyDirect.com for years. Love the selection and prices. I recommend this company to everyone.
I think the frames are actually an affordable price and they are very cute and great and its nice that I have the 14 day fit thing! Im excited to start using them!
The quality and style of the frames offered is what keeps me coming back. I have receive so many compliments and I recommend them to everyone. I've just made my third purchase from EBD and I'm sure they won't disappoint.
Great place for cheap glasses especially since my son loses them frequently. Good priced and fast delivery, decent styles.
This website does not work well if using an iPad. I could not access the information if wanting to know more about a 14 day trial. I couldn't get someone in Chat after waiting over 5 minutes and when I called the toll free number the person I spoke with was not a good communicator. This company needs to rethink their pre-sales customer service.
My glasses are great, and a great deal. That's why I wanted a second backup pair, and then I wanted a transition-lens pair, which were great but which I then promptly lost and needed to reorder. But EBD badly needs a REORDER button like Warby Parker has. It's annoying to have to go through the whole selection process again, and to hope I copied over everything correctly. They should really just have a REORDER button so I can get exactly what I got the last time, and not fuss or worry that I introduced a mistake.
Also, each time they took about 2 or 3 weeks to arrive. I got a notice a few days after ordering that they had shipped, but then oddly, it seemed from the tracking info that they sat in a holding place in New Jersey, just across the river from my home in Manhattan, for rather a long time before heading out to me.
Ive used eyebuy direct for a couple of years now. They are a great company but I didnt have many choices in size extra small. I noticed they expanded their selection! Its pretty much risk free, they will make sure you like them or your money back
I have bought many pairs of glasses from this web site they are cheep and im not out a lot of money when I site on my glasses
I did not love navigating. It took way too many steps to order a particular frame after we picked it out. Nonetheless, the final results are highly price happy.
Great site that has lots of affordable options for everyday glasses and sunglasses. I can get fun glasses for any outfit/day of the week and if I loose them (because I'm forgetful) it's not the end of the world.
I just ordered my third pair of prescription glassess from this site. These three pairs together cost less than the one pair i have from my optometrist. I like this site.
The lense perscriptions were perfect. It was very comfortable with no adjustment period for either pair.
The shipping packages are great toom the glasses come in reusable (and cute) cardboard boxes.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo