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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Bought my first pair of prescription sunglasses single vision. Just love them, but discovered on roadtrip I should have gotten bifocals. Thank you for an easy fun experience! My daughter recommended you!
The deals are amazing, the variety of frames and models is vast and the prices are fair— exceedingly better than what you get in stores. Eyeglasses are a necessity, not a luxury. Eyebuydirect gets that, offering eye wear that is both functional and stylish all while being affordable. You don't need glasses to see that Eyebuydirect is the best option for your eye-care.
Yes, y'all can use this review for promotional purposes.
The site is easy to use. I like the many many choices. Promotions are very good!
All good except, be clear if hinges are metal or cheap plastic.
Both people I chatted with often provide "canned" answers that don't match the dialog.
Been purchasing from Eyebuydirect for a decade and saved thousands of dollars. My lens prescriptions is heart-stopping expensive. I wait for sales or perks that cover lenses and I save enough so I can get 2 pairs. I've learned to be picky about the frames I order, I know what works and what doesn't. As long as I stick to frames I know will work for me, the glasses are always cute and fun, the lenses work beautifully. I have been shelling out for the new Kodak progressive lenses. They are worth the extra $
This is my third time buying from the site. Been very pleased with the quality to price ratio. They aren't perfect but for the price they almost are.
I like ordering from the store they have lots of variety to choose from and if your on a budget that helps too.
Very well packaged and glasses were clear and pretty. Just what I asked for! The only thing is you really have to care for them because over time they do dwindle, but that could just be because I choose the standard buy. It takes about 2 weeks though so buy in advance. Amazing discounts!
Selecting frames and lenses was easy. The only complaint is that my glasses got lost in shipping. Can't really blame that on eyebuydirect, that was the carriers fault.
So easy and fast! Slightly cheaper than the stores, wish I had a better coupon but pretty good overall.
I just really appreciate the great frames for the price! Love EyeBuyDirect!
Good. Glasses came on time but don't darken in the sun as expected
Excellent. Great selection and easy to get assistance with styles perfect for me
Great prices. Love ordering from you and will continue ordering!
I have been ordering from Eye Buy Direct for many years now.
I keep thinking I'll go back and order from a proper shop, but on days like today, when my new glasses would run me to almost $1000, I keep coming back.
I just ordered 2 pair of adorable glasses for less than the LENSES cost at the place I was today.
The glasses are good quality and last a long time. It's easy to change up your style by buying them here. You also don't freak out if your glasses break. (I had a pair break after a few years)
The only thing you'll regret is that like me, you'll have 5 adorable pairs of glasses and can't decide which to wear.
Easy to contact with a wrong order/ easily corrected and quick turn around! Will def order again!
Very simple and smooth process, lots of options! Loved the choices and the simplicity of delivery to my door!
My glasses were shipped fast and arrived on time. They were perfect!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo