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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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Michigan
2 reviews
1 helpful vote
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I love this company!
March 22, 2025

Bought my first pair of prescription sunglasses single vision. Just love them, but discovered on roadtrip I should have gotten bifocals. Thank you for an easy fun experience! My daughter recommended you!

Date of experience: March 12, 2025
Puerto Rico
1 review
1 helpful vote
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The deals are amazing, the variety of frames and models is vast and the prices are fair— exceedingly better than what you get in stores. Eyeglasses are a necessity, not a luxury. Eyebuydirect gets that, offering eye wear that is both functional and stylish all while being affordable. You don't need glasses to see that Eyebuydirect is the best option for your eye-care.

Yes, y'all can use this review for promotional purposes.

Date of experience: March 12, 2025
New Jersey
1 review
0 helpful votes
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Like it!
March 22, 2025

The site is easy to use. I like the many many choices. Promotions are very good!

Date of experience: July 14, 2021
California
1 review
0 helpful votes
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Odering
March 22, 2025

Last time I ordered my sons glasses weren't delivered and I had to request a replacement. Fingers crossed there's no issue this time

Date of experience: March 12, 2025
Florida
1 review
0 helpful votes
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Better description
March 22, 2025

All good except, be clear if hinges are metal or cheap plastic.

Date of experience: March 12, 2025
Illinois
1 review
0 helpful votes
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Good
March 22, 2025

All the times are good with may orders for me and my baby sister

Date of experience: March 12, 2025
Australia
1 review
0 helpful votes
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The chat staff could be better.
March 22, 2025

Both people I chatted with often provide "canned" answers that don't match the dialog.

Date of experience: March 12, 2025
Massachusetts
1 review
0 helpful votes
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Been purchasing from Eyebuydirect for a decade and saved thousands of dollars. My lens prescriptions is heart-stopping expensive. I wait for sales or perks that cover lenses and I save enough so I can get 2 pairs. I've learned to be picky about the frames I order, I know what works and what doesn't. As long as I stick to frames I know will work for me, the glasses are always cute and fun, the lenses work beautifully. I have been shelling out for the new Kodak progressive lenses. They are worth the extra $

Date of experience: March 12, 2025
Iceland
1 review
0 helpful votes
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Lovely
March 22, 2025

This is my third time buying from the site. Been very pleased with the quality to price ratio. They aren't perfect but for the price they almost are.

Date of experience: March 12, 2025
Texas
1 review
0 helpful votes
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Affordable price on frames
March 21, 2025

I like ordering from the store they have lots of variety to choose from and if your on a budget that helps too.

Date of experience: March 11, 2025
Florida
1 review
0 helpful votes
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Easy input
March 21, 2025

Very well packaged and glasses were clear and pretty. Just what I asked for! The only thing is you really have to care for them because over time they do dwindle, but that could just be because I choose the standard buy. It takes about 2 weeks though so buy in advance. Amazing discounts!

Date of experience: March 11, 2020
Tennessee
1 review
0 helpful votes
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Easy process
March 21, 2025

Selecting frames and lenses was easy. The only complaint is that my glasses got lost in shipping. Can't really blame that on eyebuydirect, that was the carriers fault.

Date of experience: March 1, 2024
Kentucky
1 review
0 helpful votes
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So easy!
March 21, 2025

So easy and fast! Slightly cheaper than the stores, wish I had a better coupon but pretty good overall.

Date of experience: March 11, 2025
North Carolina
1 review
0 helpful votes
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I just really appreciate the great frames for the price! Love EyeBuyDirect!

Date of experience: March 11, 2025
Wisconsin
5 reviews
0 helpful votes
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So far -so good!
March 21, 2025
Updated review

Good. Glasses came on time but don't darken in the sun as expected

Date of experience: February 11, 2025

New glasses
October 25, 2022
Previous review

Excellent. Great selection and easy to get assistance with styles perfect for me

Date of experience: October 25, 2022
Oklahoma
1 review
0 helpful votes
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Great service
March 21, 2025

Great prices. Love ordering from you and will continue ordering!

Date of experience: March 11, 2025
Texas
1 review
0 helpful votes
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Keep coming back
March 21, 2025

I have been ordering from Eye Buy Direct for many years now.
I keep thinking I'll go back and order from a proper shop, but on days like today, when my new glasses would run me to almost $1000, I keep coming back.
I just ordered 2 pair of adorable glasses for less than the LENSES cost at the place I was today.
The glasses are good quality and last a long time. It's easy to change up your style by buying them here. You also don't freak out if your glasses break. (I had a pair break after a few years)
The only thing you'll regret is that like me, you'll have 5 adorable pairs of glasses and can't decide which to wear.

Date of experience: March 11, 2025
Illinois
2 reviews
0 helpful votes
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Excellent customer service
March 21, 2025

Easy to contact with a wrong order/ easily corrected and quick turn around! Will def order again!

Date of experience: March 11, 2025
Illinois
1 review
0 helpful votes
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Smooth
March 20, 2025

Very simple and smooth process, lots of options! Loved the choices and the simplicity of delivery to my door!

Date of experience: March 10, 2025
Ohio
1 review
0 helpful votes
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Great Product
March 20, 2025

My glasses were shipped fast and arrived on time. They were perfect!

Date of experience: February 1, 2024