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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Fantastic and easy. Just what I needed. My puppy destroyed all my glasses. And I needed a new pair. I got very affordable glasses that look great. I am very appreciative. Being on a student budget limits my ability to go to an eyeglasses store. Eye buy directs glasses are just as good if not better.
This is my second time buying frames and they are always super cute and they last a really long time!
Last order was for my husband on his account and it worked out great.
Anytime I've ever had issues I never had a problem returning any pair. I ONLY get my glasses here cause they have the best deals and styles for the BEST price anywhere!
Used before. Prices have gone up by double since last purchase
Very confusing at the checkout process. Continued on and hope it works ok. Not what I wanted to do...
Love my glasses --ordering the same again. STOP making me fill this stuff out -- it is annoying
I like you guys and zenni but zenni makes mostly small frames but you guys make nice big frames that work with my prescription
Fast and easy. A little more expensive than I through it would be. Had to return the glasses the prescription was not correct. The return process was easy and fast. I wish they had worked.
Our glasses got lost in shipping. It took about 2 weeks from the time it was shipped until it got to me. In the meantime, I paid an additional $20 to get a new order to replace the lost package. First set have finally arrived and they are not the correct prescription. We should still have the second set coming that I paid extra for, so I'm hoping those are correct. Otherwise this was a waste. I likely won't order from them again.
I am so happy with my glasses from EyeBuyDirect that I am ordering the exact same glasses with a new prescription. That's how satisfied I am!
They make shopping for prescription glasses a pleasant and convenient experience.
They always come into a pinch whenever i need new glasses i really love my glasses
Very fitting to face, not heavy. Gives a flattering look. Very affordable
You get what you pay for. It is great quality for the price, but all the glasses I've bought from here loose the screw quickly, but the price is great so they're easy to replace!
Quick and easy great prices cool glasses! We'll keep shopping there
Able to get glasses for the whole family for about half the price that we usually pay
Such cute glasses and so many options!
They have been great for my 4 year old.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo