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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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Puerto Rico
1 review
0 helpful votes
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Great Quality
March 24, 2025

Very convenient and easy to make an order. Easy and convenient.

Date of experience: April 4, 2025
New Mexico
1 review
0 helpful votes
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Fantastic
March 23, 2025

Fantastic and easy. Just what I needed. My puppy destroyed all my glasses. And I needed a new pair. I got very affordable glasses that look great. I am very appreciative. Being on a student budget limits my ability to go to an eyeglasses store. Eye buy directs glasses are just as good if not better.

Date of experience: April 3, 2025
Missouri
1 review
0 helpful votes
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Super cute super quality!
March 23, 2025

This is my second time buying frames and they are always super cute and they last a really long time!

Date of experience: March 13, 2025
California
1 review
0 helpful votes
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Meets Expectations
March 23, 2025

Last order was for my husband on his account and it worked out great.

Date of experience: March 13, 2025
Indiana
1 review
0 helpful votes
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THEEEE BEST!
March 23, 2025

Anytime I've ever had issues I never had a problem returning any pair. I ONLY get my glasses here cause they have the best deals and styles for the BEST price anywhere!

Date of experience: July 19, 2024
Minnesota
1 review
0 helpful votes
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👍 good but pricing has gone up
March 23, 2025

Used before. Prices have gone up by double since last purchase

Date of experience: March 13, 2025
Washington
1 review
0 helpful votes
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Very confusing at the checkout process. Continued on and hope it works ok. Not what I wanted to do...

Date of experience: March 13, 2015
Colorado
1 review
0 helpful votes
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Great price -- great product
March 23, 2025

Love my glasses --ordering the same again. STOP making me fill this stuff out -- it is annoying

Date of experience: January 1, 2025
Connecticut
1 review
0 helpful votes
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You got bigger frames than zenni
March 23, 2025

I like you guys and zenni but zenni makes mostly small frames but you guys make nice big frames that work with my prescription

Date of experience: March 13, 2025
South Carolina
1 review
0 helpful votes
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Had to be returned
March 23, 2025

Fast and easy. A little more expensive than I through it would be. Had to return the glasses the prescription was not correct. The return process was easy and fast. I wish they had worked.

Date of experience: April 3, 2025
Illinois
1 review
0 helpful votes
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Wrong Prescription, Got Lost
March 23, 2025

Our glasses got lost in shipping. It took about 2 weeks from the time it was shipped until it got to me. In the meantime, I paid an additional $20 to get a new order to replace the lost package. First set have finally arrived and they are not the correct prescription. We should still have the second set coming that I paid extra for, so I'm hoping those are correct. Otherwise this was a waste. I likely won't order from them again.

Date of experience: March 13, 2025
Maine
1 review
0 helpful votes
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Love my glasses
March 23, 2025

I am so happy with my glasses from EyeBuyDirect that I am ordering the exact same glasses with a new prescription. That's how satisfied I am!

Date of experience: March 13, 2025
West Virginia
1 review
0 helpful votes
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They make shopping for prescription glasses a pleasant and convenient experience.

Date of experience: December 13, 2025
Maryland
1 review
0 helpful votes
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Love
March 23, 2025

Love eye buy direct best glasses for good prices i recommend to everyone

Date of experience: March 13, 2025
Louisiana
1 review
0 helpful votes
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I love this website
March 23, 2025

They always come into a pinch whenever i need new glasses i really love my glasses

Date of experience: April 3, 2025
California
1 review
0 helpful votes
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Light glasses
March 23, 2025

Very fitting to face, not heavy. Gives a flattering look. Very affordable

Date of experience: March 12, 2025
California
1 review
0 helpful votes
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Great Quality for the Price
March 22, 2025

You get what you pay for. It is great quality for the price, but all the glasses I've bought from here loose the screw quickly, but the price is great so they're easy to replace!

Date of experience: March 12, 2025
Nevada
1 review
0 helpful votes
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Great price a affordable glasses
March 22, 2025

Quick and easy great prices cool glasses! We'll keep shopping there

Date of experience: March 12, 2025
Iowa
1 review
0 helpful votes
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Great prices
March 22, 2025

Able to get glasses for the whole family for about half the price that we usually pay

Date of experience: December 3, 2024
West Virginia
1 review
0 helpful votes
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Amazing quality for a great price!
March 22, 2025

Such cute glasses and so many options!
They have been great for my 4 year old.

Date of experience: March 12, 2025