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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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If you are looking for every day wear and affordable pricing this is your place
Prices are very reasonable and the frames range from modest to excitingly trendy. Entering my prescription and placing an order was simple, and my order arrived in about a week. I'm telling my friends and family about EBD!
They fram was to fragile broke same week so I did like my purchase
I like EyeBuyDirect as it is easy to navigate and select
From a large variety of chices.
In my experience with this company I bought
5 pairs of glasses. All the glasses were made well
And were quickly delivered.
I love my first pair of glasses and am now buying more! Great quality, styles, prices, and fast shipping to my door- it! We will be buying all of our glasses here from now on.
I have already set up an account but the system won't sign me in. I just spent 15 minutes trying to create a new account. Plus your CAPCHA drove me crazy.
The glasses arrived quickly. I like them. Never had a problem with this company.
I love my eyes glasses I'm buying my second pair the price is very reasonable i Will recommend it
I always return to this service because it's high quality and easy
I wound up purchasing four pairs of glasses. They were so much less expensive than the stores and there were such a great variety!
Repeat customer because consistently provides quality eye wear with excellent prices and fast service.
I've been buying frames to take into my eye dr, I'm pleased with the vinyl frames and color this order! 10/10 will order again!
I've normally bought glasses at the store I get my eyes checked at. The glasses always end up being more expensive than I wanted. At EyeBuyDirect there is no surprises. The glasses I have bought have been great! They are exactly what the picture showed they would be. Yeah, they may look cheap but they were cheap! I bought more glasses than I normally do because of that! So when my daughter lost her first pair it was no big deal. When she broke her second pair it was no big deal. When I misplace one of mine, its no big deal, I have another pair! EyeBuyDirect is great, no complaints! (except maybe the amount of emails lol)
Always great glasses frome here. Great service and fast delivery.
Love this business because just now my glasses shattered into a bazillion pieces because my kids and THANKFULLY I still had my prescription saved onto my profile. Even better, they have a 2-day delivery option, I love this site, thank you!👏
Website has definitely improved and appreciated how easy the discount codes applied at checkout
Great prices and so many available for 2 day delivery! I love the color options too
Several times now I try to just reorder my old glasses. For whatever reason or another I have to go through the whole process all over again from beginning to end I lose patience. And give up. There's always a problem. Also I don't remember the date of my last experience. I think the last time I purchased glasses through I buy direct was 2 years ago.
Slow delivery. Free shipping is a slow process. Faster delivery options cost too much.
Great quality with every pair and a variety to chose from so there is always an option for everyone.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo