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Eyebuydirect

Overview

Eyebuydirect has a rating of 4.7 stars from 991 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection and new glasses. Eyebuydirect ranks 10th among Eyeglasses sites.

service
235
value
3
shipping
3
returns
2
quality
940
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7,364 reviews
How would you rate Eyebuydirect?
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Canada
1 review
0 helpful votes
Follow Richard D.
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Couldn't Access payment because a small selection...
February 15, 2023
Updated review

Couldn't Access payment because a small selection (Shipping/ not obvious) was not clicked on. Had to communicate with the chat to correct the problem. Other than, great product! Totally happy with my purchased!

Date of experience: February 15, 2023

Couldn't Access payment because a small selection...
January 21, 2023
Previous review

Couldn't Access payment because a small selection (Shipping/ not obvious) was not clicked on. Had to communicate with the chat to correct the problem. Other than that. Great!

Date of experience: January 21, 2023
Canada
1 review
0 helpful votes
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My own fault for not looking at the description well enough
March 10, 2024
Updated review

There wasn't anywhere to enter POWER30, to get 30% off, when checking out. As a senior, I sure could've used that 30%.
Also, I found the frame a little big and there are no separate nose pads so the frame tends to slip. I'll know what to look for next time.

Date of experience: March 10, 2024

There wasn't anywhere to enter POWER30, to get 30%...
February 21, 2024
Previous review

There wasn't anywhere to enter POWER30, to get 30% off, when checking out. As a senior, I sure could've used that 30%.

Date of experience: February 14, 2024

I kept getting a message (Unfortunately, we are unable...
August 26, 2023
Previous review

I kept getting a message (Unfortunately, we are unable to fit the frame you selected with the prescription you entered) for frames I really wanted -- don't understand. Also, I found it a difficult to 'correct' things -- landed up having to start all over.

Date of experience: July 27, 2023
Canada
1 review
0 helpful votes
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Great service and products
January 2, 2023

Very good service, try on is very helpful. Thanks. Was very easy to use the try it on feature and see what worked best for my face. Shipping was fast and product was in a awesome bag inside of a awesome box.

10/10

Date of experience: January 2, 2023
Texas
1 review
0 helpful votes
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Great way to get that second pair of glasses.
December 28, 2022

Try on feature is great! Website is easy to use. I have learned from previous experience that ordering single vision lenses from your site is the way to go. I had a little trouble with the one pair of progressives I ordered previously, so I will absolutely use the site again to purchase single vision lenses.

Date of experience: December 28, 2022
Canada
1 review
0 helpful votes
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Prescription sunglasses
July 10, 2023
Updated review

It was a painless ordering process. I needed to exchange them as they were progressive and it messed with my balance and i couldnt tead a thing. I needed to reorder bifocals. Two different reps told me the opposite about my options. Apparently invisable line bifocals do not come in sunglasses. You cant get bifocal sunglasses. I had to order regular glass with a tint so they work like sunglasses. Hopefully the line won't be super noticeable... Not so painless getting all of it straightened around. Waiting on the new glasses to arrive.

Date of experience: June 10, 2023

Quick and easy
May 16, 2023
Previous review

Quick and easy

Date of experience: May 16, 2023
Canada
1 review
0 helpful votes
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Excellent Service
July 5, 2023
Updated review

The optometrist phoned me to ensure my prescription was as stated and i told her I was leaving on a trip and I needed the glasses in a week. She made it happen. All the way from Texas. Tell her i so appreciate her kindness.

Date of experience: July 5, 2023

I found the questions for prisms do not correspond...
July 10, 2023
Previous review

I found the questions for prisms do not correspond with my prescription. I had to put in something to allow me to go on with the order but my prescription for prisms does not give me anything for "up" or "down". I have only "in" and "out"

Date of experience: June 10, 2023
Virginia
1 review
0 helpful votes
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Cannot See Out of Glasses
April 19, 2023

Super easy to maneuver the site & the ability to 'try the glasses on' is a great feature however when I ordered the glasses & received them (very quickly, as promised) it turns out I cannot see out of them. Not sure if my prescription was misread or the original prescription was a mistake (am following up with my eye doctor to verify)

Date of experience: April 19, 2023
Canada
1 review
0 helpful votes
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Review
March 10, 2023

I enjoyed my experience with Eye Buy Direct.
Glasses were a little tight around the ears.
Sunglasses weren't exactly what I expected but I still like both.

Also with the discount, I wish I had of known that it was before the prescription.

Date of experience: March 10, 2023
Canada
1 review
0 helpful votes
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Impressive and quite remarkable. My prescription felt good and the products were worth the prices. Communication was superb and seamless from the beginning of the order to the receipt. I will certainly spread the news and order more beautiful designs in the near future.

Date of experience: October 26, 2023
Canada
1 review
0 helpful votes
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Love my new glasses!
May 2, 2023
Updated review

Quick and easy, I have ordered glasses online before and had a bad experience so I hope that this time I get glasses that actually help my eyes and not hurt them. I will report back!

Following up: I LOVE them! I will definitely order again.

Date of experience: May 2, 2023

Quick and easy, I have ordered glasses online before...
April 7, 2023
Previous review

Quick and easy, I have ordered glasses online before and had a bad experience so I hope that this time I get glasses that actually help my eyes and not hurt them. I will report back!

Date of experience: April 7, 2023
Canada
1 review
0 helpful votes
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Will absolutely keep purchasing from them
September 15, 2023

Amazing company to deal with. Great website, good deals, legit frames and lenses. Had an issue with lenses being too weak...not their fault, my prescription was wrong. Without hesitation, they rectified the situation. Will recommend them to friends and family and will continue to shop with them.

Date of experience: September 15, 2023
Canada
1 review
0 helpful votes
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Happy Repeat Customer
April 30, 2023
Updated review

The website has a huge selection of frames at every price range. The video "try on" function works great and gives a realistic view of what the glasses will look like. Delivery is fast and the price is unbeatable!

Date of experience: April 30, 2023

It was easy to review all options and come up with...
April 4, 2023
Previous review

It was easy to review all options and come up with the best choice.

Date of experience: April 4, 2023
Canada
1 review
0 helpful votes
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Now I know all the information I need.
March 18, 2023

At first the information was a bit overwhelming but I purchased a pair of not too expensive glasses so as not to risk returns. Everything was great. I put them on as soon as I got them and all was good.

Date of experience: March 18, 2023
Canada
1 review
0 helpful votes
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Easy to re-order
August 14, 2023

My son is the type to misplace or break most things very often, including his glasses. I have his prescription saved on the site and when his glasses go missing I just hit re-order! I appreciate the low prices and the ease of re-ordering. This has saved us so much time and money.

Date of experience: August 14, 2023
Canada
1 review
0 helpful votes
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This is the 3rd one, always satisfied
August 15, 2024

The process is convenient, the product is just like described.

Date of experience: August 5, 2024
Canada
1 review
0 helpful votes
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Excellent! Will buy again!
September 15, 2023

So easy! I am beyond pleased I had tint color options! So many other websites dont even give you the option for the darkness of the tint and I am so happy I could choose the darkest option. Whole checkout steps are super easy too!

Date of experience: September 15, 2023
Canada
1 review
0 helpful votes
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Nice frames but poor hinge quality
July 17, 2024

Quick process and affordable, though the plastic feels cheap and the hinges were a bit loose even before wear

Date of experience: July 7, 2024
Canada
1 review
0 helpful votes
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I was frustrated but it was made up to me
February 4, 2023
Updated review

It wouldn't let me use Apple Pay because it was making me add a card that is already in my apple wallet took me 30 minutes to actually finally order, but due to the complications on the site they gave me a discount and the glasses arrived very quickly and exceeded my expectations in the quality

Date of experience: February 4, 2023

It wouldn't let me use Apple Pay because it was making...
February 9, 2023
Previous review

It wouldn't let me use Apple Pay because it was making me add a card that is already in my apple wallet took me 30 minutes to actually finally order, only reason I'm even giving any star is because of the quality of the glasses and the cheap prices, the order process was annoying

Date of experience: January 10, 2023
Canada
1 review
0 helpful votes
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Great and timely service
March 17, 2023

Great help fro 2 EBD phone agents to answer my questions.
Quite easy to manage through the web sit to choose the frames. The number of choices however is a little overwhelming.
My fourth purchase, 'this one being for my wife's prescription. EBD is my eyeglass go to place.

Date of experience: March 17, 2023
Canada
2 reviews
0 helpful votes
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Pretty good. My daughter was the person that told me about it so she did help me get started. It was pretty simple. I really liked that I was able to try on the frames with the camera's help. It really helps to see yourself with the perfect frames. The service and price was exceptional.

Date of experience: June 25, 2023