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Eyebuydirect

Overview

Eyebuydirect has a rating of 4.7 stars from 992 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection and new glasses. Eyebuydirect ranks 10th among Eyeglasses sites.

service
235
value
3
shipping
3
returns
2
quality
940
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7,365 reviews
How would you rate Eyebuydirect?
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Canada
2 reviews
0 helpful votes
Follow Paul X.
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Pretty good. My daughter was the person that told me about it so she did help me get started. It was pretty simple. I really liked that I was able to try on the frames with the camera's help. It really helps to see yourself with the perfect frames. The service and price was exceptional.

Date of experience: June 25, 2023
Canada
2 reviews
0 helpful votes
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First Time
March 12, 2023

Easy, simple. Just waiting to see the delivery and the quality of the glasses itself.
My glasses were just how I expected them to be, just needed to better describe my prescription better, as I needed reading glasses and not my far vision one.

Date of experience: March 12, 2023
Canada
2 reviews
0 helpful votes
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Double Happiness
March 28, 2023

As usual, no-fuss ordering. Clear process. The glasses fit very well. I ordered clear glasses and sun glasses with the same prescription. The frames fit very well, and the tint of the sunglasses came out perfect, no color distortions and good protection.

Date of experience: March 28, 2023
Canada
1 review
0 helpful votes
Follow Ashourina L.
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You guys are the BEST! And customer service is TOP NOTCH! I really wanted a pair of eyeglasses in the past to come in before an upcoming event. For some reason the ETA was showing a later date than I am normally used to with EyeBuyDirect (Since I order quite a bit). I emailed the Customer Service Support asked if anything can be done and they made it happen. Got the glasses days before my event! Made my day! Thank you so much. I have recommended you to ALL my friends and family, they are now starting to use your serivices.

Date of experience: April 6, 2023
Canada
1 review
0 helpful votes
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Above its price
July 27, 2023

Easy to order and perfectly good glasses at a fraction of the cost.
I was impressed with the prescription glasses and the prescription sunglasses.
I paid about as much for the two glasses as I did for my eye exam for my previous ones...

Date of experience: July 27, 2023
Canada
1 review
0 helpful votes
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Glasses, plus a replacement pair.
September 6, 2023
Updated review

The only thing that was tricky was the prescription, once I worked that out, it was an awesome experience. I was able to figure out the fit that works best for me and got my first two pairs. One of said pairs did not quite fit my face, I contacted support and they got back to me in a quick manner and explained how everything would work, it took quite a while for them to be done, but I am in lovee.

Date of experience: September 6, 2023

The only thing that was tricky was the prescription,...
August 11, 2023
Previous review

The only thing that was tricky was the prescription, once I worked that out, it was an awesome experience. I will raise it higher once I get my first pair. It is easy to use, site wise. The photo view is also a cool touch, sometimes glitchy though.

Date of experience: August 11, 2023
Canada
1 review
0 helpful votes
Follow Kieran U.
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Was going to return my 2nd order, decided to keep them and order another pair, thanks for being the best Eyewear website I have ever used.

Date of experience: June 28, 2024
Canada
1 review
0 helpful votes
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The style l wanted.
January 26, 2023

The frames are perfect. I wish l'd had a better idea of what the colour of the lenses would be. The picture on the monitor looked much more grayish than the lenses turned out to be. Also l was able to adjust the bend on the arms to my satisfaction. But the progressive lens and the overall style are good.

Date of experience: January 26, 2023
Nevada
1 review
0 helpful votes
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Frustrating and dissatisfied!
August 31, 2023

First pair Vogue fit great BUT 2nd & 3rd pair HUGE even thought they were the same measurements as first pair! I'm sitting with two unusable frames.
I did carefully check screw to screw measurements on ordering the 3rd pair as instructed by a customer service rep...
Expensive experience and just wanted two pair of wearable glasses.
Appreciate the x1 offer to replace the 2nd pair but extremely frustrated with this experience...
Lori

Date of experience: August 31, 2023
Canada
1 review
0 helpful votes
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Easy and Cost Friendly
August 1, 2023
Updated review

I LOVE my new glasses! They arrived well packaged and very quickly, the prescription is correct and the frames fit well. I saved hundreds of dollars shopping at EyeBuy Direct. Will definitely refer my friends and will purchase again.

Date of experience: August 1, 2023

All good
July 7, 2023
Previous review

All good. If these glasses are as good as I hope they are, I will order more.

Date of experience: July 7, 2023
Canada
1 review
0 helpful votes
Follow Cheryl Y.
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I am so very pleased with my order.
August 21, 2023

I had no experience with this company, but was willing to give it a try. WOW, was I pleased! I love the frames, they fit perfectly and more importantly, the lenses were cut properly and I can see very well with them. I was very displeased with my local dispenser as they cut my last lenses twice, and still the progressives weren't in the right spot.

Date of experience: August 21, 2023
Canada
1 review
0 helpful votes
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Very cute frames
January 23, 2023

Super easy to do and lots of cute frames! The heart shaped ones are my favourite. Lots of people have asked me if these are my actual prescription glasses and I love telling them yes and where to get them haha.

Date of experience: January 23, 2023
Canada
1 review
0 helpful votes
Follow Susan X.
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WOW!
I have never experienced progressive glasses that fit so perfect!
Always with other purchases, had to wait and pay so much more just and then,
Having to have made adjustments for comfort.
My new Eyebuydirect glasses. Perfection and so comfortable, hard to believe
WOW, the exceptional service, by customer service & emails.
EYEBUYDIRECT,should be called *EYE BUY"PERFECTION"DIRECT*
Extremely pleased with my Regular glasses& Sunglasses all progressive lenses.
Now my info is all on file accessible 24/7. If a loss occurs service within a few days.
Fantastic thanks you so much. I will be back!

Date of experience: March 8, 2024
Canada
1 review
0 helpful votes
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Miscommunication resolved
July 3, 2024
Updated review

I had misread my prescription and Mari helped me order the right one and sent them right off, with no Extra cost.
Thank you

Date of experience: June 23, 2024

Too many emails
June 7, 2024
Previous review

Too many emails

Date of experience: May 28, 2024
Canada
1 review
0 helpful votes
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Price change for lenses was frustrating
June 17, 2023

Found a pair of glasses I wanted in a medium, but there was no option for a standard mirrored lense, only a more expensive lense by a fair amount. I received the glasses and they'll do, but I definitely would've preferred them the size up.

Date of experience: June 17, 2023
Canada
1 review
0 helpful votes
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Great glasses!
May 28, 2024

Products were exactly as advertised. I have purchased several glasses now and have always been happy. The only time I was not, I spoke with customer service and they went above and beyond.

Date of experience: May 18, 2024
Canada
1 review
0 helpful votes
Follow Cheryl N.
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Prescription was not correct
February 27, 2023
Updated review

Love the site. Love all my glasses. Sometimes the color is not true to the "shade"'of the color that you think you are ordering. For example, is it red? Or burgandy? What shade of pink? My new prescription was not correct in the glasses I ordered, but the customer service person was excellent and the problem was fixed and new glasses sent to me! GREAT customer service!

Date of experience: February 27, 2023

Love the site
January 28, 2023
Previous review

Love the site. Love all my glasses. Sometimes the color is not true to the "shade"'of the color that you think you are ordering. For example, is it red? Or burgandy? What shade of pink?

Date of experience: January 28, 2023
Canada
1 review
0 helpful votes
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Colour Choice Difficult
January 8, 2024

Trying to buy Burgundy coloured glasses and hsve received teo pairs now. One is bright red and the other is pink. One was described as burgundy on the website and the other one was described as Crimson. They both looked like they would be burgundy. Very difficult to choose and find the colour I want.

Date of experience: January 8, 2024
Canada
2 reviews
0 helpful votes
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Pretty good besides a 15-minute period during which the website would not let me add the finalized glasses to my cart (both on desktop and mobile, and wifi was working perfectly for all other sites)

Date of experience: April 5, 2024
Canada
1 review
0 helpful votes
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Very frustrating!~~~
May 24, 2023
Updated review

Thanks, I am new here so thought I would give y'all a try! Very frustrating! I am a 1st time customer. I sent you my Prescription & the right lens was not right. You re-made them & sent me out the right, corrected pair, along with another pair of the WRONG ones, too! I was thinking the extra pair would be ones with the Corrected right lens, too, but you sent me a 2nd WRONG pair again. Seems like a waste, I received 3 pairs, with just ONE correct pair. A bit disappointing.~~~

Date of experience: April 24, 2023

Thanks, I am new here so thought I would give y'all...
March 25, 2023
Previous review

Thanks, I am new here so thought I would give y'all a try!~~~

Date of experience: March 25, 2023