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Eyebuydirect Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Lots of choice.by my mistake i put in the wrong prescription...they replaced my glasses...only one thing missing the glasses were supposed to be progressive...making them work
I found the buying process to be a little frustrating. The website would lock up and there were very few options for frames in my size. The virtual chat was confusing and they disconnected before I was finished getting help. However, I'm very pleased with my progressive glasses. They fit right out of the box and my vision is clear for distance and reading. And at less than $300, they're a great value.
Quick and easy. The website was easy to use. The discount code worked!
Thank you! Very easy and quick to order and receive my glasses!
Spoke with chat person who did not know how to help me reorder from my last order. Had to figure it out on my own. Not trained well.
Glasses fit perfectly. Great price too. It took a little bit longer than I thought but everything was smooth.
Première fois avec un foyer progressive. Les lentilles sont parfaites et de qualité. Modèle des lunettes tel que description. Super satisfaite! Merci Eyebuy
The frames selected were lighter (transparent) green than they appeared on the website.
It's fast it's prompt. Ive used EyeBuyDirect for many years and never been disappointed. Thank you guys! You've made bad eye sight not so bad after all :)
J'adore les montures de Eyebuy il y a un choix intéressant!
Très bien, mais plus chère que sur le site Américain
Jai fais lerreur dacheter sur le site americain et dans le remboursement jai perdu 15$ au changement de la monnaie dans le retour.
Love the glasses and the prices! Happy with everything I've received so far!
So far, purchasing is a breeze:)
Next is if the glasses are worth the money.
I also spoke to a customer representative last night, and he was really helpful at walking me through the process of ordering just the frames. Thank you I would recommend this service.
Very good, lots of selection and good prices, lots of selection so try on works well to see how they look
It was convenient. It was made and delivered ina very short time.
Simple, facile, j'étais excité de recevoir mes lunettes, espérant que ça fit, je n'avais pas de grosse attente. Wow! ça fit, elle sont parfaite.
I have used this site for several eyewear purchases and have been very pleased with the quality and the price. Very fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members