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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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The rep that I chatted with was very helpful, Thank you for a great experience. Hope you can give him kudos!
Ken J was very helpful. He advised with the product that I was looking for my husband's Christmas present.
FED EX Sucks – it's not here. My suggestion would be to NEVER use FED EX Ground again – people will pay a few dollars more to use UPS Ground and have it delivered on time.
Easy web site to navigate order shipped and delivered with in the week
Always easy and simple to search select and complete purchases
I received many emails asking for me to review the product before I received my shipment. This was really irritating.
ORDERED SOME REDROCK DOOR HINGES & HINGE BUSHINGS! INCREDIBLE QUALITY & OE MATCH - ALL HARDWARE & ALREADY PAINTED HINGES, HINGE PINS & HINGE PIN NUTS. MY ONLY COMPLAINT IS THE HINGE MOUNTING SCREWS WERE NOT ALREADY PAINTED BLACK - BUT NOTHING SOME SPRAY PAINT OR THE LOCAL HARDWARE STORE CANNOT RESOLVE. WILL DEFINITELY BE SHOPPING HERE AGAIN!
Great prices and fast shipping...love this web site.Will order again
Ordering the part and getting it on time has been a success. See any reason why it won't fit since it's a direct replacement.
Received my replacement top sooner than expected. Thank goodness, 'cause it is getting a little cold without a good top in December.
I ordered a new radiator to replace the one on my JK. The website was easy to navigate and I found the part I needed in less than a minute. I was able to verify figment and even watch an installation video. The part arrived on the day it was supposed to be here and it was a perfect match.
I placed an order for multiple parts on dec17 and showed guaranteed deliver on dec 19 so I placed the order
On dec 18 received multiple email with same part order but different tracking information none of which are scheduled for the 19th. This isn't the first time I have ordered through this site and every time the expected delivery date always changes to a later date sometime a few days after the original expected date.
Could not do it over the phone your website had issues
Hi William,
I sent you a follow up regarding your review, if you need further assistance please feel free to respond. I look forward to assisting you.
Thank you
Kelly
Customer service rep was very knowledgeable and answered my questions fully. Once I received the parts they were exactly as described. They seemed very good quality and were cery easy to install. When I need more parts for my Jeep, I will definitely be contacting Extreme Terrain!
Easy ordering, fit my truck make, year and model, arrived very fast.
I had a question about the part and they called back the same day. The lug nuts fit great on my 2012 Toyota tundra Trd.
So far everything I've purchase has been of good quality and I've received it in a timely fashion.
Delivery was fast but box was damaged. I do not know if there was supposed to be a nut that went with this front wheel drive shaft.But there is no nut or any hardware.
Hi Randy,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
I can always find what I am looking for at a great price.With our 3 jeeps 2006 TJ,2018 JL and 2020 Sahara.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
I apologize that your order doesn't seem to be getting delivered as advertised, I tried to locate an account or order with your email provided but was unable to. If you would like to give me a call directly I would be happy to look into this further for you.
Thank you,
Allison EXT 1896