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Extreme TerrainReviews 12,727

4.4

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

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Florida
1 review
0 helpful votes
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It arrived
January 10, 2025

Looks good. A little expensive but it should do the trick. Thanks

Date of experience: December 31, 2024
California
1 review
0 helpful votes
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Business and protects are top notch!. Anything for the truck all look for it first at rough country. Thanks again😊

Date of experience: December 31, 2024
Florida
1 review
0 helpful votes
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'07 wrangler.
January 10, 2025

This is the 2nd set of wheels/tires we have purchased from extreme terrain. Nothing but a pleasure to do business with. Love you guys. Keep up the great work. Thank you

Date of experience: December 31, 2024
Georgia
3 reviews
0 helpful votes
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Awesome parts
January 10, 2025
Updated review

Everything is perfect.i like what I see.shipping was on time.

Date of experience: December 31, 2024

Great place to deal with
August 13, 2024
Previous review

Great place to deal with.

Date of experience: August 3, 2024
Florida
1 review
0 helpful votes
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Placed an order for a set of LED Taillights and a front seat sunshade for my 2023 Jeep. Instead of receiving the sunshade I was sent a "sport" decal for a jeep that is decades older than mine. When I called customer support to get the correct item sent I was told that I had to wait until they got notification that FedEX picked up the wrong item (THAT THEY SENT). Not sure how ANYONE reading an order/packing list could possibly confuse a decal (not much larger than a 3x5 card) for a sunshade that should be in a box/bag that is at least 12"x12"! Despite it being their error I was told that a new one would not be shipped until they got the decal back to them first. I could see this if I ordered the wrong thing and needed an exchange but this error was theirs. Of note is that I was able to get an RMA quickly and FedEX did pick up the item the next day but where is the customer service when it was their mistake?
The taillights arrived separately and were an easy install.
This rating would easily been 4 or 5 stars had it only been needing to reship the correct item; however, the extra delay without consideration that the mistake was on their end resulted in this rating. I understand that mistakes happen but how about a review of your return policy...customer error follow what it is...ET's error send the customer their stuff ASAP.

Date of experience: December 31, 2024
Support R. Extreme Terrain Rep
12 months ago

Hello Rick,

Thank you for taking my call this afternoon it was great speaking with you and if you need anything else please do not hesitate to reach back out to me at ext 1896.

Thank you,
Allison

Florida
1 review
0 helpful votes
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Order made easy!
January 10, 2025

Purchased side bars steps for daughter's new Jeep. Happy with product but was rather upset by not being able to navigate website for my 10% off first purchase. All in all everything met expectations! :)

Date of experience: December 31, 2024
Illinois
1 review
0 helpful votes
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I ran into significant problems fitting the Bull Bar to my 2024 Bronco Sport Badlands.
I think you should have a note for Badlands models and offer 2 bottom frame brackets and a cutout guide. I'd have been willing to pay for these initially.
I made 2 brackets out of 16ga steel and used the factory bottom vertical bolt by putting the bracket between the vertical frame bottom and the skid plate found on Badlands models. I drilled 2x 7/16" holes and bent the bracket 90deg.
Next problem was the fascia interfering with the bottom of your bracket. I had to cut out with a hole saw and jigsaw a relief for the bracket. This took 4 tries mounting the fascia assy, each cutout version increasing in size, slightly.
My only ask is to spare others my troubles and improve the customer experience installing your Bull Bar. Design a bracket and a cut template for the fascia. Maybe offer it as a modification kit.

Date of experience: December 30, 2024
Kansas
1 review
0 helpful votes
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Jeremy
January 9, 2025
Updated review

This guy was amazing and knowledgeable once again, made sure I had the right parts to make my vehicle.

Date of experience: December 30, 2024

Damion
January 9, 2025
Previous review

Jeremy C. Was very, very, very helpful and professional.

Date of experience: December 30, 2024
California
1 review
0 helpful votes
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Part I ordered
January 9, 2025

Everything was packaged really well. Nothing looks broken.

Date of experience: December 30, 2024
Connecticut
1 review
0 helpful votes
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Awesome customer service
January 9, 2025

She was fast and efficient, great customer service

Date of experience: December 30, 2024
New Mexico
1 review
0 helpful votes
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Add one
January 9, 2025

Was awesome. Have all my parts in stock. Arrive on time perfect fit!

Date of experience: December 30, 2024
Washington
1 review
0 helpful votes
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Clean look and simple install
January 9, 2025

Product got delivered 3 days earlier than expected, it came with adapters for various threads, and even had QR codes for install videos which were very straight forward and easy to follow.

Date of experience: December 30, 2024
California
1 review
0 helpful votes
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Best place!
January 9, 2025

Best place to shop for jeep parts and accessories! Love that they have install videos available!

Date of experience: January 6, 2025
Mexico
1 review
0 helpful votes
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Perfect
January 9, 2025

Good service and quick shipping I would definitely be buying again

Date of experience: December 30, 2024
Indiana
1 review
0 helpful votes
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I put the lift on it took 6 hours. Looks great but the instructions were terrible and the parts are not labelled at all several bags not labelled. I would recommend revamping the instructions and label parts to list what goes where.

Date of experience: December 30, 2024
New Hampshire
1 review
0 helpful votes
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Placed an order for a cold air intake. Received my order within three days. Simple install, very happy with my purchase.

Date of experience: December 30, 2024
California
1 review
0 helpful votes
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I purchased LED headlights, taillights, and fog lights from Raxiom through Extreme Terrain, and I couldn't be happier. The quality of these lights is exceptional, and they've completely transformed the look and functionality of my Jeep 4xe. The installation process was straightforward thanks to the detailed instructions, and the lighting performance is amazing—bright, efficient, and perfect for nighttime driving. Highly recommend Raxiom for anyone looking for reliable and stylish lighting upgrades!

Date of experience: December 30, 2024
Louisiana
1 review
0 helpful votes
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Tire Jack
January 9, 2025

I ordered this before Christmas and Fed Ex said they had to investigate a sticker was crumpled. That put the Package late by 1 week.and bottom of box was ripped open. I have no idea is anything was missing.

Date of experience: December 30, 2024
Support R. Extreme Terrain Rep
12 months ago

Hello Doddie,

I have located your order and do see it was delivered on 12/27 by Fed ex finally, I apologize for the delay and any issue with the delivery caused by fed ex. I have issued you a voucher to use on your next purchase online or over the phone. If there is anything else we can assist with please do not hesitate to reach out to us.

Thank you,
Allison

Illinois
1 review
0 helpful votes
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Fast & Easy!
January 9, 2025

Fits great, shipping was fast.10/10 Recommend to anyone. Great customer service.

Date of experience: December 30, 2024
Florida
1 review
0 helpful votes
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Rollbar cover
January 9, 2025

Very disappointed in your product. The directions were horrible. This appeared to not be my year jeep. The fit was loose and not good quality. I would not recommend

Date of experience: December 30, 2024
Support R. Extreme Terrain Rep
12 months ago

Hey Paul,

I am sorry to hear that you are not happy with your Roll Bar Cover for your jeep, if you would like to discuss the issues you are experiencing with this or start the return process you can give me a call directly at ext 1896. Also, I have issued you a voucher to use on your next purchase online or over the phone. We appreciate you taking the time to write this review and let us know.

Thank you,
Allison