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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Read up about the product and saw the YouTube film. I found it very informative and easy to install.
The website was easy to navigate and had helpful reviews. The item shipped immediately, arrived quickly in new condition and was perfect.
My experience was completely enjoyable. From the easy to use site to the quick delivery. I did need to call for a missing piece of hardware that shipped from the manufacturer. XT made the process of getting it easy and fast. Not only would I recommend XT to anyone, I've already ordered from them again myself! Bravo XT!
Easy to order and easy to navigate to all parts. A lot of things to make your jeep great form the roof to the skid plates.
I love how you tell us what's in the box as well. You helped me understand what I needed to purchase the items I was buying!
The website was super easy to use and all the videos I watched answered all the questions I could have had, and seeing customer pictures was awesome also
Cover is too large how do I return it? Grill covers I am happy with.
Nice, easy website. Found what I was looking for at competitive prices. Detail distribution.
Great people to do business with. Extremely fast response and very helpful for what 8 was looking for.
I found ordering new wheels and tires online to be a great experience. I love that I can order new sensors, wheels and tires and they arrive already together ready to put on. I wish there where more options of 35's in stock though.
Did a chat, and the customer service rep changed my shipping address because I did not pay close attention during checkout.
Everything went smoothly and everything worked great with everything I needed
They fulfilled the order immediately, shipping was quick. I have not yet used the purchase, but the site is very responsive.
I recently purchased a jeep wrangler and I am needing different lights. When I started looking I found Extreme Terrain and they have everything I have been trying to find.
Well everything installed great and everything looks great. Function is a different story. The gas door I bought is very flimsy and I used it today when I got gas and the key came apart into 2 pieces. Disappointed to say the least.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
I bought 5 mounted tires and rims. I realized I ordered the wrong tires by accident (100% my fault.)
Customer service was awesome. I returned my tires hassle free and had my store credit within a few days at which I was able to complete my order with the tires I did want.
I tried to cancel the order about an hour after I ordered my tires when I called in they were already mounted and ready to be shipped. Unfortunately for me I wasn't able to cancel it but talk about a fast processing team. They are on it like crazy.
The site is crazy, you make 1 purchase and you get 3 different request for to fill out a review. Hell I havent received the product yet. So you want a review. My biggest regret is make a purchase with Extreme Terrain, I would pay 50 dollars more for the product if I didnt get bombarded with request to make a review. Seriously let the person receive the product before harassing the crap out of them. I will not make this mistake again. Way to lose customers. Who ever thought this was a good idea should be fired.
I'm so sorry to hear about your experience!
So that I can help, please reach out to me directly at ext 257
I hope to hear from you soon.
Amy
I tried to use the Arp22 coupon, my order was over $250 at the time
It said my order did not qualify for the discount with no other explanation
This is my 1st time shopping with you and I have to say
I don't really don't have that warm and fuzzy feeling
With that said I may be a very short lived customer of yours
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext. 257
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257