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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
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Very easy to order have been wanting these for awhile. I hope I like them which I'm sure I will this product has very good reviews.
Order Rugged Ridge Door Sill Guards 4-20. They shipped 4-20 and just received them today4-22. Very pleased.
Great way to shop and prices. The package arrived earlier than expected.
I purchased a set of Axial LED headlights from ExtremeTerrain three and a half months ago and the bolts on the headlight units already rusted and fell out. Barely drove the Jeep during this time. Contacted ExtremeTerrain and they said sorry you should've purchased the extended warranty. They also could not find the contact info for this manufacturer. They also suggested looking for bolts at HomeDepot :/ ExtremeTerrain does not stand behind the products they sell. They issued me $15 in store credits that expire in a month. Mind you, I just dropped $1400 with them on new tires and wheels. They don't care. Buyer beware.
Very pleased with the the service. I ordered the running boards yesterday and they were setting on my front porch this afternoon. Went out to the garage and put them on my Jeep. Very easy to do.
Still waiting for my order said yea t would be Wednesday but no order or update
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
Extreme Terrain has a very good selection of Bed covers for Jeeps. I like the one I put on my Jeep Gladiator, looks and fits perfectly.
I've always had great service with all of my purchases from Extreme Terrain. That's why I continue to turn to them for my Jeep Wrangler upgrades. Having bought tires, rims, headlights, and many other items from them, I've never had a delay or issue of any kind. In fact they have always been very helpful with all of my questions and have kept my best interest in mind when steering me towards the best products for my needs!
My experience with Extreme Terrain has always been good. Fast delivery easy ordering.
Ryan was very helpful. He answered al my questions and made sure I get the parts I needed to repair my wrangler.
Purchased these for my 2011 Jeep Wrangler. Extreme Terrain was easy to deal with and I received them earlier than originally promised. Installation was a breeze, only took about an hour. They look great and are whole new world when driving at night.
Fast shipping with no problems or damage to the items.
I put in my order, and it was sent out in just hours Great job follow up on e-mail was fast.
Giving 1star because that as low as it goes not happy at all with my purchase I completed my order said it was being ship waited for it to come in the mail never showed up but they charged my card had to call and flip out on the phone before I got a refund I will never order from this place again feel safer buying from a meth head on Craigslist do not buy from here not recommend if you want what you pay for this place is a $#*!ing joke go to lane automotive ask for Dan the jeep man way better service and products they were going to give me a discount if I left a good review seems to me they must buy all them 4 stars
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
Everything I purchase from Extreme Terrain, I always have a great experience. I have recently purchased seat covers for my 2017 Jeep Wrangler JK. They came very quickly and surpassed my expectations in quality. I look forward to putting them on my seats!
In the past, I ordered a Tuffy Security Box for the cargo area so when I have my soft top off, I can rest assured everything in my box is fully secured. I really like my box! It is made of solid steel and very heavy-duty! Again, same exceptional service with Extreme Terrain.
Thank you!
Very Simple to order, I ordered one wheel to make sure I like them knowing I could return it. But once I saw it, I liked it and ordered 4 more. Will be here this week... All Perfect and easy.
Overall great experience everything was simple and reviews and customer pictures are all really helpful
Quick to see all of the different options, see customer pics and easy ordering.
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257