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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
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Love these new covers for my Jeep Wrangler X! However very disappointed that one fell off after 1 Day of putting them on. Ordering additional covers for backup, in case I lose any more along the way.
I had a great experience on your website. Purchase 3 great parts for my husbands Jeep Wrangler.
I love how you can save items for later so you can decide what you want to get and if you dont have the money to buy everything at once you can save what you want to get or are interested in and then add what you want to purchase to your cart and check out, but everything else stays in your saved for later "cart". You can also use it if youre trying to decide on which style you want you can add multiple things to the saved for later and decide exactly what you want from there. The website is very user friendly and they have great prices and sales. I am super excited to continue upgrading my newest addition to the family.
No problem with products I got. They have not been installed but seem to fit perfectly.
Delivery of flairs was somehow bad, I contacted American Truck to advice I needed to know in advance some frame for delivery so I leave my gate open. I was told I would receive an email etc. didn't happen, the email I received was telling me product had been delivered. Yeah, was thrown over a 6 ft. Gate.
The step bars… I was home to open gate.
Product looks as promised.
Love the look of my new bars, but when I went to install the passenger side, I noticed a dent right in the middle where they had the binding cord wrapped around inside the box. Kind of bummed about that, but not enough to send them back and get a new set.
I received a store credit and applied it to my recent purchase. I didn't see it deducted from the price. I reached out to the chat line and they resolved it.
Very pleased with the selection, can't wait for my products to arrive!
My ordering experience was flawless. Great customer service. I had no issues. The only reason I did not give it 5 stars is because of the military discount. I got an $80.00 discount on a $2800. 00 order. The majority places that give military discount, gives at least 10%. That was my only disappointment with the whole process. Besides that, great customer service. Thank you. Hope you consider in the future to give a little bit better military discount.
As I placed my order from my cart I made a mistake on payment method, but didn't realize that mistake for about 30mins later. I quickly called customer service and explained to Amy that i needed to change my method of payment, she was completely on board with understanding my goof-up and began the process. Amy was very upbeat and was always updating me on what she was doing, we were even chitchatting as she worked the process, long story short Amy had to cancell my original order and rebuild it, 90mins later my issue was resolved, what a great job Amy did and she actually got my order placed with my correct method of payment. Some parts are already shipped, arriving tomorrow 4/12, other shipments are still pending.
My many thanks go out to the great job Amy provided in resolving my issue
I wish all of my Jeep orders could be like this. My order was fulfilled, shipped and received WAY QUICKER that I expected. Thank you very much for your help
I bought the tailgate storage and door storage bins for my JK, and it's been a nightmare. I'm not going to return it because I'll never learn my lesson if I get my money back.
The materials seem cheap. The hardware seems cheap. Check out the pics attached. Over $100 for this stuff and it's not working out as advertised on the website or the YouTube videos.
This isn't the first time I've bought from Extreme Terrain so I'm not sure it's them. It is the first time I've bought a product from them that doesn't live up to the advertisement.
When I received my bumper 2 days later it was very clean looking as far as the box goes and when I opened the box they packaged it to where if you ask me nothing could happen to it. The box was blown full of expanding foam to completely fill the box and was in great condition when I got it out of the packaging! Was pleased with time of delivery and how well it was packaged!
I've ordered several things through extremeterrain.com this year and have been thoroughly impressed with their responsiveness and quick shipments. Repeat customer for life now.
Decent all the way around. Pretty much on par for expectations these days.
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If