Extreme TerrainReviews 11,100

I purchased running boards in September 2019 from Extreme Terrain for my 2019 Jeep unlimited. They were not installed ( did myself) until end of October... My Jeep has not been off roading and park inside a garage. The boards were over 300.00 so I'd say
Mid-range price point. Today June 2 2020 less than 1 year... I notice the paint is bubbling and it is rusting! Literally less than 1 year! Now it is just one section and only on 1 board... wow weird... it must of been defective since both have been in the same environment And only one area/side is affected... so I called assuming not a big deal and they will stand behind a product. WRONG... which is why you should steer clear of this company! Who sells a product that is OBVIOUSLY DEFECTIVE... and tells me you only had 30 days to return!
Umm well I guess I'm (Un)lucky that it didn't rust within 30 days! Like how can you give 30 days! I did not want my money back... I didn't want a new set I literally wanted 1 drivers board to replace the rusted one on my NEW Jeep. I didn't even think car parts actually rusted anymore! Except junk so there you go... junk is what I received. So just pay the uncharged price at the dealer since they would stand Behind their product... For at least a year!
Ridiculous! If you zoom in on photo you can see the bubbling of the paint... this is not near heat not the area that is stepped on...

Website was misleading stating that "Special Order" product (off road bumper) ships in 1-2 weeks. Sales person assures me that it is in stock because they buy several of them so customers don't have to wait for the typical lead times from the manufacturer. After not hearing anything from them it took two days to reach someone. They told me that the product won't be shipped for another 5 weeks because they don't keep those in stock. They tried to blame it on the "pandemic" then said it was the information being given to them by the manufacturer (in Utah). When asked why nobody informed me of this, why the website is misleading, why the sales person was dishonest... they had no response. They adamantly said there was nothing that could be done - no way to get the product faster, no discount to compensate, no gift card or even a coupon for a future purchase. They didn't care if I canceld the $2000+ order either. I would not recommend this company and would suggest going elsewhere.

I ordered a lockbox from this company. A few days later, I got an email instructing me to return my item. However, I had never even received it yet. I checked my bank account and saw that the money had been removed from my account but never refunded. I called the company to ask what was going on. The associate who answered was extremely rude, and treated me as if I was a nuisance for even calling. He informed me that the product had been discontinued. I replied "Oh ok. So I guess it has to returned then." His response was laughter, and then "Well, I don't think you're gonna get it." There was never any apologies, or even a kind word. Everything he said was condescending and rude. Even though I was not getting the item I had already paid for. I had to even request that the company refund me for an item that I wasn't going to receive. I will never order from this company again.

Website had a coupon offer as follows:
"GET $50 OFF on 5/28 when you spend $200 now USE CODE: MAY50
1. Spend $200 between now and 5/17 using the code above
2. Earn a $50 off a $300 coupon to use between 5/28 and 6/4
3. Your coupon will be emailed after you complete your purchase. Limit one per customer."

So I spent $230 on 5/15 and no coupon was emailed. I called to inquire as to why that was and girl that answered knew nothing about it. She kept putting me on hold to ask her supervisor my questions. I was told that there isn't any coupon that will be emailed and that I had to spend another $200 to get the coupon applied. I stated, "So you're saying I have to spend $400 now to get the $50 credit?" Her response? "Well, technically, yes."
If you can make any sense out of line #2 on their coupon you're doing better than I am, "Earn $50 off a $300 coupon..."? So my coupon is worth $250 now?
I tried to attach a photo of their coupon, but I was unable to size it right for this site, but you are seeing a direct quote above. No credit was ever given to me.

Ordered a in stock Sherpa Rack for my JK. Sight reported the rack was in stock and ready to ship. The following week received and email saying shipping was delayed due to COVID 19. With a coupon for 10.00 off any purchase. Got on line and ordered some good quality off-road lights. Got a tracking with in an hour that they had been shipped. Thought this was odd as my in stock order from the previous week was still "processing ". 5 days and I get my new off road light "kit". Is supposed to be two higher quality lights and a wiring kit. In the box is one 15.00 dollar work light. I call and the customer service person is apologetic but states he will email me a return label. That means I have to go to my office and print it out re box this light and drive 30 or 40 min to a UPS store. Not happy. Second the rack I'm told is "not sure why it hasn't shipped". This is my first purchase from ExtremeTerrain. And I'm very disappointed. No offer to just keep the cheap light no I have to return it to get my order that was paid for plus my 600.00 Sherpa rack can sit until they either truly get it stock or what? After trying to find a UPS shipping store near and finding I have to drive 20 min one way I canceled all my orders and will not be returning! Terrible first impression! Now I just have to wait 7 to 10 days for my refund on the rack and 15 to 20 days for the refund on my lights because they won't refund until they get their POS $15.00 light back. Hope it was worth losing the money I spent and better yet the money I planed to spend in the future.

I have purchased a number of items and some have been what I wanted some I returned because I totaled a car. I have called into their "customer service" only to be promised a return call but that NEVER OCCOURS they will make refunds but they apparently don't want to communicate with their customers. I am due refunds for some returned items some of their refunds are then what they should but as I say they will not talk to you... So I would beware and be very careful on any business you due with this firm.

I purchased a replacement window for my 2010 Jeep. First I was sent the wrong window (Passenger side) which obviously I couldn't install. Secondly the one they exchanged it for was the wrong size, Although allegedly it was for my Jeep it did not match the zipper size of the top. After an extended amount of time with their sales rep trying to figure out and resolve the issues sending pictures of the zipper with an imprinted number on it that did not match my Jeep. Is response it was I've never heard of that. Regardless I resented return the product which was in its original box in new condition only to be told after these long dating conversation and e-mails back for that I see the timeline warranty. Keep in mind this is during the coronavirus shut down. I made the assumption that they would honor the guarantee. They did not. I'm out almost $100 for a replacement window. Live and learn I guess.

I wanted to surprise my GF with new tires and rims for Christmas. Put the order on Black Friday. By Dec 14, Everything but 2 tires arrived. When I called, they informed me that the 2 tires had been lost - but something about a label being generated,, bla bla bla. But they were going to do me a FAVER and resend them even though their policy was to put a claim in first. Still no tires. I call today and they still had not shipped the tires. They start telling me I had to get all the tracking numbers off the items for them, bla bla bla. Told them to take the tires back and I'd get them somewhere else and they tell me that I have to pay the return frieghtmayself. Place is a JOKE... So aggervated!